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Head Cook/Trainer Resume Example

Resume Score: 80%

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SK
HEAD COOK/TRAINER
Summary

Motivated and hardworking supervisor with 5 years of experience cooking delicious items quickly at fast food establishments. Expert at preparing various menu items using basic and advanced cooking methods. Customer-focused and dedicated to preparing orders exactly as requested.

Skills
  • Staff development
  • Planning and coordination
  • Communications
  • Team management
  • Relationship development
  • Supervision
  • First Aid/CPR
  • Inventory management
  • Team building
  • Customer service
  • Operational improvement
  • Business operations
  • Organization
Experience
Head Cook/Trainer / McDonald's - Virginia Beach, VA06/2020 - Current
  • Made sure the kitchen, cooking utensils and storeroom were kept clean at all times.
  • Communicated with kitchen employees, answered questions and offered insight into food preparations.
  • Sanitized all counters and utensils used for the preparation of raw meat, poultry, fish and eggs.
  • Followed the "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
  • Maintained and cleaned all kitchen appliances, including grill, stove and oven.
  • Avoided cross-contamination from utensils, surfaces and pans when preparing meals for individuals with food allergies and gluten intolerance.
Manager / Wendy's - Newport News, VA08/2018 - 04/2020
  • Increased safety awareness among employees, resulting in zero injuries.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Supervisor / 7 eleven - Newport News, VA05/2015 - 08/2018
  • Maintained compliance with company policies, objectives and communication goals.
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Developed positional rotation to support continuous improvement and operator development.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
  • Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
  • Conducted training needs assessments and provided ongoing training for staff.
  • Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Increased safety awareness among employees, resulting in zero injuries.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Trainer / Steak n Shake - Virginia Beach, VA03/2010 - 05/2015
  • Created and offered additional materials to enhance training.
  • Elevated team member performance while cultivating customer relationships to drive sales.
  • Delivered instruction on broad range of topics, integrating audio-visual presentations and training materials.
  • Proactively identified and solved complex problems related to employee training, management and business direction.
  • Reduced process gaps by effectively training new hires on best practices and protocols.
  • Completed frequent assessments of training materials, structure and success rates in order to enhance program.
  • Documented participant attendance, engagement and progress.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Mentored and coached new employees by offering insight into successful task prioritization.
Education and Training
Green Run High School - Virginia Beach, VA06/2008High School Diploma
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Resume Overview

Companies Worked For:

  • McDonald's
  • Wendy's
  • 7 eleven
  • Steak n Shake

School Attended

  • Green Run High School

Job Titles Held:

  • Head Cook/Trainer
  • Manager
  • Supervisor
  • Trainer

Degrees

  • Green Run High School - Virginia Beach, VA 06/2008 High School Diploma

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