head coach program manager resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am highly motivated to make positive changes in the lives around me. I am a natural leader and organizational problem-solver with advanced team-building skills and customer service experience. Previously have stepped into roles and quickly made impacts to drive company success. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Flexible Schedule
  • Health and Wellness Expert
  • Decision Making
  • Written and Verbal Communication
  • One-on-One Instruction
  • Individualized Coaching
  • Performance Optimization
  • Connecting with others
  • Great listener
  • Patient demeanor
10/2020 to 02/2023 Head Coach /Program Manager The Monster Minders | Philadelphia, PA,
  • Prepared athletes for physical activity with scheduled group classes and individual training.
  • Created individualized programs with a focus on each athletes individual goals
  • Assessed the needs of athletes and developed classes to address expectations.
  • Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
  • Observed participants during classes, watching for issues and incorrect techniques.
  • Explained and demonstrated fitness and conditioning techniques and movements.
  • Built and established lasting relationships using encouragement and personal support.
  • Communicated with clients to determine goals and performed client assessments.
  • Demonstrated safe and proper exercise techniques to clients.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Lead community connections, or group sessions with a specific topic and followed up with goal setting and achieving perspectives.
  • Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
  • Coordinated annual events and secured event-specific sponsorships.
  • Raised awareness and attracted donors through marketing campaigns.
  • Planned and executed giving days, crowdfunding projects and mini giving campaigns to deepen connections with donors.
  • Raised funds by coordinating events.
02/2019 to Current Dog Walker Trinity Health Systems Inc | Williston, ND,
  • Administered medications to animals.
  • Fed animals twice daily and refilled water dish.
  • Delivered excellent service to pet owners to drive repeat business.
  • Maintained clean and orderly play yards, kennels and cages.
  • Followed precise feeding instructions and schedules for animals under care.
  • Cared for pets during owners' absences.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Attracted new clients through referrals and word-of-mouth marketing.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Walked dogs while enforcing good behavior and manners.
  • Monitored dogs throughout walks to avoid obstacles, dangerous situations and confrontations with other problematic dogs.
  • Built rapport with dogs using verbal affirmations, petting and approved treats.
  • Walked and exercised dogs during owner absences.
  • Scheduled dog walking services and collected payments from pet owners.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Took pets on regular bathroom breaks.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
06/2018 to 09/2020 CrossFit Coach Aliso Crossfit | City, STATE,
  • Upheld compliance with values and requirements of CrossFit when instructing individual members and group classes.
  • Oriented and advised participants on program and class conduct, procedures and policies.
  • Varied routines, music and classes while following established protocols.
  • Conducted energizing, fun, safe and educational classes.
  • Motivated clients to participate in gym fitness activities and group classes.
  • Adjusted exercises to member skill and fitness level.
  • Implemented safety practices to prevent participant injury and accidents.
  • Encouraged engagement in group fitness classes and gym activities to create and maintain motivational and supportive culture while boosting positive client experiences.
  • Provided exceptional fitness experience to all members by exemplifying company core values.
  • Monitored form and technique in group environments to maintain individual safety.
  • Promoted health and wellness to class members by encouraging sustainable habits and consistency.
02/2014 to 05/2018 Front Desk Staff Member/Personal Trainer/Coach REPS Union Ave Sports Gym | City, STATE,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Explained policies and procedures to visitors.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Arranged motivational exercise programs to promote healthy lifestyle choices.
  • Assisted clients with developing reasonable diets and nutritional guidelines.
  • Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
  • Observed participants during classes, watching for issues and incorrect techniques.
  • Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
  • Measured client overall fitness by completing comprehensive evaluations and physician clearances.
Education and Training
Expected in 05/2014 to to Bachelor of Science | General Exercise Science And Health Promotion Colorado State University - Pueblo, Pueblo, CO GPA:
  • Graduated magna cum laude
Additional Information
  • As of Jan. 2023, part owner of Aliso CrossFit

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Resume Overview

School Attended

  • Colorado State University - Pueblo

Job Titles Held:

  • Head Coach /Program Manager
  • Dog Walker
  • CrossFit Coach
  • Front Desk Staff Member/Personal Trainer/Coach


  • Bachelor of Science

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