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head coach resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly motivated individual focused on getting the job done! Believes consistency and dedication bring on the success.

Highlights
  • Strong interpersonal skills
  • Skilled in MS Office
  • Proven sales track record
  • Exceptional customer service skills
  • Upselling and consultative selling
  • Skilled multi-tasker
  • Strong communicator
  • Customer-oriented
Experience
06/2021 to Current Head Coach Bdr, Inc. | Seattle, WA,
  • Managed all group fitness scheduling and coordination, including instructing classes of up to 26 members.
  • Maintained heavy class load of 12-15 sessions per week, actively engaging clients and driving member retention.
  • Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Recruited and hired qualified candidates to fill open positions.
  • Oversee a team of up to 5 members.
09/2019 to 06/2021 Coach Super Soccer Stars, Amazing Athletes, Jumpbunch & Tga | Round Rock, TX,
  • Motivated clients to participate in gym fitness activities and group classes.
  • Monitored form and technique in group environments to ensure safety of individuals.
  • Offered fitness advice and inspiration during coordinated class events for club members.
  • Developed and coordinated all facets of group fitness program to serve gym of 200 members.
  • Promoted health and wellness to class members by encouraging sustainable habits and consistency.
  • Recruited fitness club patrons to participate in challenge and group events.
  • Watched clients during exercises and assisted with exercises.
03/2019 to 12/2019 Personal Trainer 24 Hour Fitness Worldwide, Inc. | Redwood City, CA,
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results
  • Arranged motivational exercise programs to promote healthy lifestyle choices.
  • Supplied clients with list of exercises and activities.
  • Communicated with clients to determine goals and performed client assessments.
  • Assisted clients with developing reasonable diets and nutritional guidelines.
10/2018 to 08/2019 Group Fitness Instructor Gold's Gym International, Inc. | Charlotte, NC,
  • Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals
  • Developed and delivered 12 weekly fitness classes
  • Watched clients during exercises and assisted with exercises
  • Guided clients in safe exercise, taking into account individualized physical limitations
  • Prepared teaching area for each class and returned all equipment to storage after classes
07/2018 to 10/2018 Front Desk Associate Center For Diagnostic Imaging | Los Angeles, CA,
  • Greet and register all members
  • Handle the complaints and concerns of members
  • Handle money for members and visitors when purchasing products
  • Answer the phone and direct to the proper person.
  • Verify and collected member payments.
  • Field member complaints and rectify issues.
  • Replenished merchandise shelves with items from the stockroom
  • Maintain adequate cash supply in cash drawers in multiple checkout stations
07/2012 to 08/2017 Partner Account Manager Microsoft Corporation | Little Rock, AR,
  • Built and maintained relationships with anywhere from 180 to 220 plus accounts.
  • Maintained a portfolio of 188 accounts, which generated $1,784,045 in revenue from 7/1/15-6/30/16.
  • Passed along promotions and account statuses to clients via phone or email.
  • Paired with clients who purchase a minimum of $4,000 to $100,000 maximum annually and help grow business.
  • Create specialized product recommendations from the 7,000 plus piece line based on their needs and customer demographic.
  • Traveled to various cities for trade shows bi-annually.
  • Consistently secured new and existing accounts, resulting in a 11.9% increase in year over year revenue.
  • Delivered exceptional account service to strengthen customer loyalty.
  • Answered customers' questions about products prices, availability, uses and credit terms.
  • Communicated with my customers via email, phone and fax on a weekly, monthly or sometimes daily basis.
  • Collected payments on invoices and provide aging reports for customers.
  • Helped create and distribute marketing materials to my customers and fellow co-workers on current promotions and specials.
01/2011 to 08/2012 Marketing & Referral Coordinator Chumash Casino | Santa Ynez, CA,
  • Tracked referral sources and created a monthly report to reflect increases and decreases in referrals using patient records and billing program Medinformatix along with Microsoft Word and Excel
  • Planned and coordinated lunches & dinners sponsored by pharmaceutical representatives within the office
  • Planned and negotiated media buys, including TV, radio, print and digital.
  • Managed the complete redesign and launch of the company’s website in six months.
  • Created an official company page on Facebook to facilitate interaction with customers.
  • Designed and created marketing collateral for referring practices.
07/2010 to 01/2011 Medical Receptionist Ucla Health | San Luis Obispo, CA,
  • Checked in new and established patients
  • Ensured that all paperwork and electronic chart was up to date for the visit
  • Collected Co-pays and any other payments at time of service
  • Answered any insurance or billing questions
  • Maintained 100% compliance with all hospital and government regulations while handling and disposing of patient files.
04/2010 to 07/2010 Patient Care Coordinator Ace Hardware | Wellington, FL,
  • Greeted all patients and ensured that their visit went smoothly.
  • Answered incoming patient care calls, scheduled appointments, answered any billing or treatment questions.
  • Tracked and confirmed appointments using Dentrix, a patient management system.
  • Reactivated existing patients
  • Wrote clear and detailed clinical phone messages for physicians.
  • Completed registration quickly and cordially for all new patients.
  • Monitored shared email in-boxes and ensured patient inquiries were addressed in a timely manner.
  • Provided administrative support for one physician.
08/2008 to 04/2010 Store Manager Totally Pagoda | City, STATE,
  • Analyzed marketing information and translated it into strategic plans.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Worked closely with the district manager to formulate and build the store brand.
  • Contributed to merchandising ideas at team sales meetings.
  • Trained staff to deliver outstanding customer service.
  • Wrote order supply requests to replenish merchandise.
  • Maintained daily record of all transactions.
  • Trained all staff on store procedures and policies.
  • Completed weekly schedules according to payroll policies.
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
  • Determined staff promotions and demotions, and terminated employees when necessary.
Education
Expected in 12/2008 to to Associate of Applied Science | Medical/Office Administrative Assistant Northampton Community College, Bethlehem, PA GPA:
  • Office/Medical Office Administration coursework
  • Medical Terminology
  • Health Insurance Basics
  • CPT Coding Methodology
  • Health Information Technology
  • Medical Office Management Practices
  • Advanced Medical Terminology
  • Microsoft Office Applications Certificate
Expected in to to | General Education Penn State Hazleton, Hazleton, PA GPA:
  • General Education coursework
Certifications
  • Athletics and Fitness Association of America (AFAA) Certified Group Fitness Instructor
  • CPR Certified American Heart Association

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Resume Overview

School Attended

  • Northampton Community College
  • Penn State Hazleton

Job Titles Held:

  • Head Coach
  • Coach
  • Personal Trainer
  • Group Fitness Instructor
  • Front Desk Associate
  • Partner Account Manager
  • Marketing & Referral Coordinator
  • Medical Receptionist
  • Patient Care Coordinator
  • Store Manager

Degrees

  • Associate of Applied Science

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