High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills. Focused on optimizing procedures and service quality food service crews. Skilled in organizing, delegating and overseeing tasks with a hands-on management style. Effectively manage personnel and business operations to handle demanding catering needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Background includes inventory management, sales leadership, and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
- Attentive Service
- Sales
- Cash Handling
- Staff Management
- Guest Services
- Employee Training
- Cleaning
- Point of Sale Systems
- Retaining Information
- Product Sales
- Faculty Training
- Product Knowledge
- Managing Cash Register
- Stocking and Replenishing
- Food Spoilage Prevention
- Cleaning and Organization
- Excellent Communication
- Quick-Learning
- ServSafe and tabc certified
Burleson, TX, 03/2019 - 05/2020
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Practiced proper safety and sanitation standards.
- Prepared meats for dish assembly and serving by slicing and [Action].
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Collected and authorized payments of guests.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register with [Number]% accuracy and prepared cashier report.
City, STATE, 01/2018 - 10/2019
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Prepared beverages and filled food orders for customers.
- Bussed and reset 9 tables per shift, working efficiently to keep dining room and work areas clean.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Greeted and maintained relationships with regular customers.
- Checked identification to enforce age regulations for alcoholic beverages.
City, STATE, 03/2015 - 03/2019
- Coordinated ongoing technical training and personal development classes for staff members.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Planned corporate annual summer and holiday events, including team building-based training initiatives.
- Trained new hires to perform cross-training exercises with experienced workers.
- Trained new employees in specific job requirements.
- Maintained high personal grooming standards and uniform presentation.
- Prepared and expedited food orders to support waitstaff and other team members.
- Inspected equipment such as refrigerators and warming lamps everyshift to check compliance with safe operating levels.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Ensured proper handling and preservation methods while packaging and storing food products.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
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School Attended
- West Fargo High
Job Titles Held:
- Head Bartender, Prep Cook
- Server
- Manager Trainer
Degrees
- High School Diploma
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