Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Customer service-oriented professional with enthusiastic personality and skills in communication and customer service. Ready to apply experience in the banking industry. 25 plus years of customer service and money handling. Very out going and very familiar with the community of Spirit Lake.

Friendly bartender with expertise in concocting cocktail drinks and alcoholic beverages. Familiarity with numerous drinking-making techniques. Capable of maintaining composure when under pressure. Offering 25+ years of experience in providing patrons with superior service.

Skills
  • Customer outreach
  • Building brand awareness
  • Leadership development
  • Team building
  • Time management
  • Staff supervision
  • Conflict resolution
  • Customer service
  • Training
  • Documentation
  • Technical support
  • Quality assurance
  • Cash management
  • Anticipating guest needs
  • Outstanding customer service
  • Outgoing personality
  • Cash and credit transactions
  • Excellent judgment
  • Balancing the cash register
  • Cash register operation
  • Strong communication skills
  • Problem solving
  • Verbal communication
  • Able to stand 16+ hours
  • Food service
  • Food preparation
  • Courteous
  • Extensive beer knowledge
  • Basic accounting
  • Maintaining a clean bar
Experience
08/2019 to Current Head Bartender Hyatt | Charlottesville, VA,
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customer
  • Accurately and efficiently handled cash drawer of $thousands of $ during each shift.
  • Maintained spotless, well-stocked bar organized and ready for any customer demand.
  • Performed general cashiering duties, such as authorizing payments and collecting on tabs.
  • Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift.
  • Managed intoxicated guests and followed alcohol awareness procedures.
08/2018 to 08/2019 Bartender Sandestin | Miramar Beach, FL,
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Prepared and served over 100 drinks per shift in high-volume energy environment.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Upsold customers from shelf to premium brands and high-margin's.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Helped drive average ticket increases of 20% by upselling customers from shelf to premium brands.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.

  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Prepared over 100 mixed drinks and poured wine, beer and nonalcoholic beverages for average of40-50] patrons per shift.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Trained several new bartenders in to increase knowledge of drink preparation and upselling techniques.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Processed over 100 transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
  • Engaged in small talk with over 100 patrons per day to build rapport and earn repeat business.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
09/2016 to 05/2018 Floor Lead Rapha | New York, NY,
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Delegated tasks to employees based upon individual strengths and experience in all areas.
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Reduced process lags by effectively managing 20 staff to ensure optimal productivity.
  • Reduced process lags by effectively managing 20 staff to ensure optimal productivity.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Mentored newly hired cashiers in upselling techniques, communication and staying on task to improve sales expertise.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Education and Training
Expected in 06/1985 High School Diploma | Bozeman Senior High, Bozeman, MT, GPA:
Accomplishments

training in hand guns and riffles for self defense and the safety of others. 4 years as a reserve deputy for Lewis and Clarke County, Helena MT.

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Resume Overview

School Attended

  • Bozeman Senior High

Job Titles Held:

  • Head Bartender
  • Bartender
  • Floor Lead

Degrees

  • High School Diploma

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