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head bartender resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Demonstrated sales and customer service professional with 10+ years experience. Exceptional problem solver with acute awareness of customer needs. Trustworthy Head Bartender with supervision and managerial experience. Creative, spunky and energetic. Offers attentive service to each customer and proven multi-tasker with ability to meet operational goals. Computer literate, positive attitude and sound communication skills. Dedicated team player and reliable employee. Personable, hardworking and dedicated to achieving exceptional customer satisfaction.

Skills
  • Garnish preparation
  • Blending techniques
  • Measurement accuracy
  • Sanitation
  • Sharp memory
Experience
6/05/18 to 06/2020
Head Bartender Belmond Ltd Santa Barbara, CA,
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Implemented special events to boost customer numbers and profits.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Produced and balanced daily and weekly sales reports.
  • Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
  • Processed above-average daily revenue and consistently met targets for special events and promotions.
  • Collected and organized daily till totals and tips.
12/2017 to 12/2018
Waitress Hilton Worldwide Jersey City, NJ,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Increased sales of high margin menu items through effective upselling.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests for separate checks and menu substitutions.
  • Provided timely checks on guest needs and brought requests.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Inventoried food supplies to determine needs and replenish stations.
  • Refilled drinks at 10 tables throughout service areas, checking in with diners about specific needs.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
  • Refilled drinks at 10 tables throughout service areas, checking in with diners about specific needs.
  • Refilled drinks at 10 tables throughout service areas, checking in with diners about specific needs.
  • Refilled drinks at 10 tables throughout service areas, checking in with diners about specific needs.1
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Observed eating patterns of residents to record proper nutrition during meal times.
  • Provided exceptional service to high volume of daily customers.
  • Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
  • Designed emergency protocols to enhance customer and worker safety.
12/2013 to 12/2017
Manager's Assistant Hofbrau City, STATE,
  • Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
  • Maintained records through timely updates to employee and other files.
  • Freed up management for more important business by personally handling basic responses to email and letters.
  • Facilitated communication between managers and employees by writing professional internal correspondence.
  • Fielded high volume of daily telephone calls using multi-line telephone system.
  • Assisted with revenue and profitability improvements, advertising, sales and human resources initiatives.
  • Kept social media profiles updated with item promotions, special events and new operating information.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Prepared salads, soups and sandwiches according to customer's orders or supervisor's instructions and approved procedures.
  • Developed variety of menu items to cater to customers with food allergies and diet restrictions.
  • Monitored work areas, serving lines and eating areas to verify safe food preparation and service environment.
  • Used manual or electric appliances to clean, peel, slice and trim food.
  • Planned and organized daily work schedules in accordance with established menus, special events, seasons and special requests.
  • Recorded temperatures on appropriate logs and reports to notify supervisor of discrepancies.
  • Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Worked professionally to handle client, vendor and public guest requirements.
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • Attended meetings and took meticulous notes to disseminate to participants.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
  • Automated office operations, as well as managed client correspondence, record tracking and data communications.
Education and Training
Expected in 12/2018 to to
BBA: Business
Texas State University - San Marcos, TX
GPA:

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Resume Overview

School Attended

  • Texas State University

Job Titles Held:

  • Head Bartender
  • Waitress
  • Manager's Assistant

Degrees

  • BBA

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