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head bartender resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reliable and hardworking Bartender works autonomously or in teams to serve over 100 customers per shift. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Hospitable Bartender committed to maximizing customer satisfaction and beverage sales. Good money handling, problem-solving and time management abilities. Dedicated to providing positive customer experience to build loyal customer base.

Skills
  • Hospitality and Guest Service
  • Handling Difficult Customers
  • Professional Service Standards
  • Identification and Compliance
  • Multitasking and Prioritization
  • Interpersonal Relationships
  • Cash Handling and Management
  • Teamwork and Professionalism
  • Sharp Memory
  • Accommodating Diverse Clientele
  • Good Conversationalist
  • Self-Motivated
  • Issue Resolution
  • Time Management
  • Interpersonal Communication
  • Calm and Composed
  • Telephone Etiquette
  • Friendly and Outgoing
  • Relationship Building
  • Collaboration and Teamwork
Experience
05/2022 to Current Head Bartender Hyatt | Tempe, AZ,
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Maintained list of ride services for inebriated customers to safely transport to destinations.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Created signature beverages to increase revenue and patron loyalty.
  • Collected and organized daily till totals and tips.
  • Introduced new seasonal and special events menu items to successfully increase monthly sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Balanced daily registers and generated sales reports for management.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
10/2019 to 08/2022 Server Dave & Buster's, Inc. | Homestead, PA,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided exceptional service to high volume of daily customers.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
  • Made reservations for guests up to days/months in advance.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
02/2017 to 03/2019 Hostess Vail Resorts | Francestown, NH,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered phones promptly to record and confirm reservations.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
Education and Training
Expected in 10/2019 to to GED | Forsyth Technical Community College, Winston-salem, NC GPA:

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Resume Overview

School Attended

  • Forsyth Technical Community College

Job Titles Held:

  • Head Bartender
  • Server
  • Hostess

Degrees

  • GED

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