Trustworthy Head Bartender with supervision and managerial experience. Creative, spunky and energetic. Offers attentive service to each customer and goes above and beyond what is expected. Versed in free pouring, blending techniques and preparing drinks true to recipe. Computer literate, positive attitude and sound communication skills.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Skills
Garnish preparation
Blending techniques
Measurement accuracy
Accommodating diverse clientele
Sanitation
Sharp memory
Outstanding customer service
Alcohol ordering
Maintaining glassware stock
Courteous
Balancing the cash register
Outgoing personality
Food service
Maintaining a clean bar
Employee training
Food preparation
Anticipating guest needs
Health codes compliance
Reconciling cash drawers
Card Shuffling
Good Work Ethic
Reliable & Trustworthy
Flexible Schedule
Team Building
Critical Thinking
Friendly, Positive Attitude
Training & Development
Microsoft Office
First Aid/CPR
Supervision & Leadership
Customer Service
Basic Math
Computer Skills
Active Listening
Conflict Resolution
Staff Training
Scheduling and Coordinating
Onboarding and Orientation
Recruitment and Hiring
Hiring and Training
Employee Coaching and Motivation
Invoicing and Billing
Accounts Payable and Receivable
Experience
05/2021 to Current
Head BartenderHyatt – Incline Village, NV,
Handled complaints and disputes from customers to promote customer satisfaction.
Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
Collected and organized daily till totals and tips.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Completed regular bar inventories and daily requisition sheets.
Trained new bartenders on drink preparation and upselling techniques.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Checked identification of guests to verify age requirements for alcohol purchase.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Guided patrons on how to fill out applications for membership to VFW and VFW Auxiliary
Scheduled events and rentals for the VFW Hall
12/2019 to 01/2022
Office ManagerBgc Partners – Boston, MA,
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Used judgment and initiative in handling confidential matters and requests.
Reviewed files and records to obtain information and respond to requests.
Consulted with management to resolve equipment performance and output quality problems.
Monitored payments due from clients and promptly contacted clients with past due payments.
Interpreted and communicated work procedures and company policies to staff.
Implemented and maintained company protocols to facilitate smooth daily activities.
Managed, scheduled and coordinated office functions and activities for employees.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Managed office budget to handle inventory, postage and vendor services.
Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Assisted customers via phone by providing confirmations, answering questions and offering general information.
Researched and resolved customer issues.
Relayed information on availability, pricing and discounts to customers.
Verified guest information and payment options ensuring accuracy and completeness.
Reviewed guest information and payment options, checking for accuracy and completeness.
Suggested amenities suited to clients' needs.
Kept accurate knowledge of types of rooms available at various resort locations.
Entered information for reservations into hotel's computer system using Virtual Resort Manager, updating data to reflect room and price changes.
Communicated with customers regarding concerns, inquiries and complaints.
Maintained customer loyalty by quickly resolving complaints and service issues.
Took credit card payments over phone and in person.
Served as point-of-contact for customer complaints and questions, providing speedy and effective resolution.
Monitored reservations to track incoming parties and special events.
Managed rooms effectively based on complete and current knowledge of availability and rates.
Recorded guest payments, verifying identification and credit card information to prevent fraud.
Entered and processed as many as 50 new reservations per day for properties across 2 locations.
10/2015 to 12/2019
Table Games DealerOneida Indian Nation – Oneida, NY,
Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Maintained enjoyable environment by entertaining and engaging players at tables.
Performed functional game duties quickly by efficiently handling money and chips.
Explained rules, took bets and delivered payouts to facilitate movement of games.
Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Calmed down angry guests or patrons using skills in active listening and positive engagement.
Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Performed simple math skills to facilitate accurate payouts.
Opened game at assigned table by thoroughly inspecting cards and counting and verifying contents.
Assisted players and guests with requests for information regarding gaming floor, slot machines, facilities and upcoming events.
Closed games by sorting cards, balancing racks and counting chips.
Education and Training
Expected in 05/2014 to to
Associate of Science: General Studies Garrett College - Mchenry, MD GPA:
Expected in 06/2012 to to
High School Diploma: Turkeyfoot Valley Area High School - Confluence, PA GPA:
Expected in to to
: Psychology West Virginia University - Morgantown, WV GPA:
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