Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Attentive Head Bartender with a passion for spirits, cocktails, and wines. Strong leadership and managerial skills. Highly focused on excellent customer service and ensuring patrons have an exceptional experience with over 15 years of experience in food and bartending industry. Familiar with POS systems, inventorying and handling cash drawers. Strong mixology and customer service skills with dedication to top-notch service.Excellent skills in preparing drinks and increasing customer loyalty. Adept at performing opening and closing operations of establishment and managing inventory. Great multi-tasker, conversationalist, personable and efficient performance in high-volume bar environments. Specializing in large gatherings and banquet services. Creative, knowledgeable and dedicated to always go the extra mile to keep customers happy. Expertise include bar management, classic cocktail recipes and inventory control. Successful at consistently delivering high-quality service and making customers feel at home.

Work History
11/2018 to Current Head Bartender Accor Hotels | San Juan, PR,
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Tended bar at special events and directed team to provide exceptional service for weddings, business meetings and society gatherings.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies.
  • Kept bar presentable and well-stocked to meet all customer needs.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Maintained accurate cash drawer of $300 or more per shift.
  • Maintained inventory and ordered new supplies when needed.
  • Trained new bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
  • Collected and authorized payments of guests.
  • Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
  • Implemented drink prep procedures
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
  • Poured and prepared mixed drinks for over 50 customers daily while maintaining regulars as well as drawing in new clientele.
  • Conducted daily, weekly, monthly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Kept accurate inventories and placed orders for liquor, beer, wine and bar supplies.
  • Closed out cash register with 100% accuracy and prepared cashier report.

02/2016 to 11/2018 Server/ Bartender The Cheesecake Factory | Honolulu, HI,
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Managed food resources, memorized orders and wrote patron's food orders on slips in 200-seat restaurant.
  • Bussed and reset 10-20 tables per shift, working efficiently to keep dining room and work areas clean.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Greeted and maintained relationships with regular customers.
  • Served needs of more than 30-40 customers in busy banquet style environment, multiple times weekly.
06/2015 to 12/2016 Bartender Parc 73 | City, STATE,
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Waited on up to 20-30 customers at bar and at 10 table area.
  • Operated efficiently in high-volume setting to prepare and serve special Events and parties of upwards of 350 people
  • Assisted in preparing dining room for special upcoming functions, including decorating , staging tables, setting up buffet, or place settings for events.
  • Requested official identification for all alcoholic purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Free-pouring
  • Drink consistency
  • Preparing garnishes
  • Liquor and beer knowledge
  • Attentive service
  • Cash handling
  • Cleanliness
  • Retaining information
  • Managing cash register
  • Taking inventory
  • Liquor, beer and wine knowledge
  • Food running
  • Basic math
  • Changing beer kegs
  • Responsible alcohol service
  • Inventory
  • Menu memorization
  • Ordering bar supplies
  • Classic cocktails
Expected in 05/2002 Diploma | General Studies Hahnville High School, Boutte, LA GPA:

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School Attended

  • Hahnville High School

Job Titles Held:

  • Head Bartender
  • Server/ Bartender
  • Bartender


  • Diploma

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