Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recomendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction. Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining, and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Highly communicative professional with more than 20 plus years of expertise working for high-end hotel chains. Team player with ability to provide exceptional guest service. Experience in hotel management positions at luxury resorts delivering high levels of customer satisfaction. Multi-talented Head Bartender and management consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
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- Kept bar presentable and well-stocked to meet all customer needs.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Tended bar at special events and directed team to provide exceptional service for weddings, business meetings and society gatherings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Maintained inventory and ordered new supplies when needed.
- Performed event coordination for larger parties and gatherings.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Oversaw computer database and physical filing systems.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Completed inventory purchases and oversaw restocking.
- Motivated, trained and disciplined employees to maximize performance.
- Resolved problems promptly and effectively to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to efficiently achieve challenging business goals.
- Controlled spending on overhead and equipment by devising and executing cost-management procedures.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
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School Attended
- New Mexico State University
- Miami Senior High School
Job Titles Held:
- Head Bartender
- Assistant Manager
- Head Server
Degrees
- Bachelor of Science
- High School Diploma
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