Observant, detail-oriented, and conscientious self-starter, able to prioritize effectively to accomplish multiple tasks and work efficiently in a fast paced environment. Offering over 16 years of experience in executing successful operational strategies, bar & restaurant management, and maintaining customer relationships. Persuasive communicator with the passion and drive needed to cultivate professional relationships while offering clients a fun yet appropriate atmosphere.
Skills
Highly motivated
Reporting familiarity
Resourceful nature
Inventory control
Friendly and outgoing
Recruiting and Hiring
Supervision and training
Employee development
Schedule management
Customer retention
Team leadership
Critical thinking
Experience
07/2004 to 07/2010
Head BartenderAccor Hotels – HI, State,
Delivered drink service at busy restaurant and served guests nightly
Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates
Reorganized bar stations to streamline overall efficiency and service flow
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards
Supported servers by preparing specialty drinks for patrons in all areas of establishment
Performed event planning duties for larger parties and groups
Ordered and maintained inventory of bar products and ingredients, including liquor, beer, soft drinks and garnishes
Worked with management to plan and implement special events to boost customer numbers and profits
Trained and qualified to work additional stations including host, server, QA, To-Go, Shift Manager, line cook
04/2010 to 06/2018
Owner / General ManagerAnheuser-Busch Inbev – Merrimack, NH,
Oversaw day-to-day execution of all business operations
Achieved a high level of customer service in a fast-paced environment
Managed distributors, vendors and the needs of professional cliental
Completed all company financial requirements and kept up-to-date records in Quickbooks, including payroll, state and parish taxes, vendor invoices & payments
Responsible for updating insurance renewals including property, Workers' Compensation, and general liability
Submitted business license renewals as required
Established and drove best practices to improve productivity and achieve a high level of customer satisfaction
Bartended 2 to 3 nights a week, provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
Planned and executed multiple fundraisers annually to support local community causes and non-profit agencies
Recruited, trained, and mentored 40+ employees over eight years including bartenders, cooks, shift managers, and part time event staff
Managed all front of house and back of house staff, totaling 10 employees when fully staffed
Led employee performance reviews and discussed improvement strategies with each team member to develop continuous improvement initiatives
Coordinated advertising & marketing efforts, annual events, weekly entertainment and daily promotions
Promoted establishment on Facebook and other social media tools
07/2019 to 10/2019
Bartender & ServerChili's Grill & Bar – City, STATE,
Multitasked to meet customer, business operations and server needs with minimal errors or delays
Managed up to 50 customers per shift while simultaneously assisting restaurant servers
Operated POS terminals to input orders, split bills and calculate totals
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
Completed opening and closing checklists, including emptying trash, safeguarding alcohol, polishing silverware, restocking items and reconciling cash drawer
Recorded orders and partnered with team members to efficiently serve food and beverages
Made product recommendations to customers based on preference, food pairings and special promotions
Up-sold customers and optimized table-turns, outperforming wait staff average sales
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
Reinvented classic cocktails to complement new menu options
09/2018 to Current
BartenderThe Chalet Lounge – City, STATE,
Promoted products to customers to enhance bill totals with high-profit items
Restocked beer and liquor on regular schedule
Balanced daily registers and generated sales reports to support financial and administrative objectives
Worked with management to plan and implement special events to boost customer numbers and profits
Trained two new bartenders in 6 months to increase knowledge of drink preparation and up-selling techniques
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies
Checked identification of customers to verify age requirements needed for purchase of alcohol
Maintained tight financial controls with highly accurate daily registers
Education
Expected in 05/2021
Bachelor of Arts: Business Administration And Management Louisiana State University At Alexandria - Alexandria, LA GPA:
Expected in 2003
High School Diploma: Tioga High School - Tioga, LA GPA:
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