Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Observant, detail-oriented, and conscientious self-starter, able to prioritize effectively to accomplish multiple tasks and work efficiently in a fast paced environment. Offering over 16 years of experience in executing successful operational strategies, bar & restaurant management, and maintaining customer relationships. Persuasive communicator with the passion and drive needed to cultivate professional relationships while offering clients a fun yet appropriate atmosphere.

  • Highly motivated
  • Reporting familiarity
  • Resourceful nature
  • Inventory control
  • Friendly and outgoing
  • Recruiting and Hiring
  • Supervision and training
  • Employee development
  • Schedule management
  • Customer retention
  • Team leadership
  • Critical thinking
07/2004 to 07/2010
Head Bartender Accor Hotels HI, State,
  • Delivered drink service at busy restaurant and served guests nightly
  • Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates
  • Reorganized bar stations to streamline overall efficiency and service flow
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment
  • Performed event planning duties for larger parties and groups
  • Ordered and maintained inventory of bar products and ingredients, including liquor, beer, soft drinks and garnishes
  • Worked with management to plan and implement special events to boost customer numbers and profits
  • Trained and qualified to work additional stations including host, server, QA, To-Go, Shift Manager, line cook
04/2010 to 06/2018
Owner / General Manager Anheuser-Busch Inbev Merrimack, NH,
  • Oversaw day-to-day execution of all business operations
  • Achieved a high level of customer service in a fast-paced environment
  • Managed distributors, vendors and the needs of professional cliental
  • Completed all company financial requirements and kept up-to-date records in Quickbooks, including payroll, state and parish taxes, vendor invoices & payments
  • Responsible for updating insurance renewals including property, Workers' Compensation, and general liability
  • Submitted business license renewals as required
  • Established and drove best practices to improve productivity and achieve a high level of customer satisfaction
  • Bartended 2 to 3 nights a week, provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Planned and executed multiple fundraisers annually to support local community causes and non-profit agencies
  • Recruited, trained, and mentored 40+ employees over eight years including bartenders, cooks, shift managers, and part time event staff
  • Managed all front of house and back of house staff, totaling 10 employees when fully staffed
  • Led employee performance reviews and discussed improvement strategies with each team member to develop continuous improvement initiatives
  • Coordinated advertising & marketing efforts, annual events, weekly entertainment and daily promotions
  • Promoted establishment on Facebook and other social media tools
07/2019 to 10/2019
Bartender & Server Chili's Grill & Bar City, STATE,
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays
  • Managed up to 50 customers per shift while simultaneously assisting restaurant servers
  • Operated POS terminals to input orders, split bills and calculate totals
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol, polishing silverware, restocking items and reconciling cash drawer
  • Recorded orders and partnered with team members to efficiently serve food and beverages
  • Made product recommendations to customers based on preference, food pairings and special promotions
  • Up-sold customers and optimized table-turns, outperforming wait staff average sales
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Reinvented classic cocktails to complement new menu options
09/2018 to Current
Bartender The Chalet Lounge City, STATE,
  • Promoted products to customers to enhance bill totals with high-profit items
  • Restocked beer and liquor on regular schedule
  • Balanced daily registers and generated sales reports to support financial and administrative objectives
  • Worked with management to plan and implement special events to boost customer numbers and profits
  • Trained two new bartenders in 6 months to increase knowledge of drink preparation and up-selling techniques
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies
  • Checked identification of customers to verify age requirements needed for purchase of alcohol
  • Maintained tight financial controls with highly accurate daily registers
Expected in 05/2021
Bachelor of Arts: Business Administration And Management
Louisiana State University At Alexandria - Alexandria, LA
Expected in 2003
High School Diploma:
Tioga High School - Tioga, LA

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School Attended

  • Louisiana State University At Alexandria
  • Tioga High School

Job Titles Held:

  • Head Bartender
  • Owner / General Manager
  • Bartender & Server
  • Bartender


  • Bachelor of Arts
  • High School Diploma

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