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Head Bartender Resume Example

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HEAD BARTENDER
Skills
  • Blending techniques
  • Sanitation
  • Measurement accuracy
  • Garnish preparation
  • Accommodating diverse clientele
  • Knowledge of spirits
  • Reconciling cash drawers
  • Inventory control
  • Outstanding customer service
  • Suggestive selling
  • Safe serving knowledge
  • Anticipating guest needs
Education and Training
07/1999
High School Diploma
Shelby High SchoolShelby, NC

I actually had quit school in 1987 during my tenth grade year. I chose to return to school in 1998 to earn my high school diploma. I had 16½ credits to earning before I could graduate but I did it. I wanted to be a good example for my son

Some College (No Degree) - Medical Transcription
Cleveland Community CollegeShelby, NC
Summary

Reliable and hardworking Bartender familiar with working alone or with team to serve more than 200+ customers per shift. Experienced in supporting servers, delivering food and bussing tables. Good interpersonal and multitasking skills in fast-paced environments.

I have been in the service industry in one form or another for most of my adult life. I have awesome communication skills and a great eye for details. At this point in my life, I would like to have a more secure and steady form of income with an actual retirement plan with good medical benefits and this job and your company sounds like a great place to transition too.

Experience
Head BartenderIzzi Que BBQ restaurant | Shelby, NC07/2019 - Current
  • Delivered drink service at busy restaurant and served over 200+ guests nightly.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Reorganized bar stations to streamline overall efficiency and service flow.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Created signature cocktails to complement seasonal menu changes and drive bar revenue.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Performed general cashiering duties, such as authorizing payments and collecting on tabs.
  • Handled complaints and disputes from customers to ensure customer satisfaction.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Taught team members effective procedures and performance strategies to support profitable and successful bar operations.
  • Accurately and efficiently handled cash drawer of $500 during each shift.
  • Managed intoxicated guests and followed alcohol awareness procedures.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Maintained spotless, well-stocked bar organized and ready for any customer demand.
  • Ordered and maintained inventory of bar products and ingredients, including liquor, beer, soft drinks and garnishes.
Bartender/Server/Key HolderFatz Cafe | Shelby, NC04/2006 - 07/2019
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Maintained tight financial controls with highly accurate daily registers.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
Server/BartenderSagebrush Steakhouse | Shelby, NC09/1999 - 04/2006
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Prepared salads and appetizers to back up kitchen staff.
  • Partnered with team members to efficiently serve food and beverages.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Sent orders to kitchen staff by [Action].
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
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Resume Overview

Companies Worked For:

  • Izzi Que BBQ restaurant
  • Fatz Cafe
  • Sagebrush Steakhouse

School Attended

  • Shelby High School
  • Cleveland Community College

Job Titles Held:

  • Head Bartender
  • Bartender/Server/Key Holder
  • Server/Bartender

Degrees

  • High School Diploma
    Some College (No Degree) - Medical Transcription

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