Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Fast learner who is great at dealing with any complications in the work place.
Skills
Cash Handling and Management
Identification and Compliance
Ability to Lift 30 Pounds
Professional Service Standards
Hospitality and Guest Service
Responsible Serving
Food and Beverage Service
Bar Operations and Logistics
Cocktail Service
Cleaning and Sanitizing
Teamwork and Professionalism
Multitasking and Prioritization
Mixology Techniques
Handling Difficult Customers
Supply and Inventory Maintenance
Ordering Supplies
Banquet Events
Craft Beer Expertise
Creative Mixology
Private Events and Catering
Wine Knowledge
Crowd Control and Security
Stamina and Endurance
Food Sales and Promotion
Honest and Dependable
Self-Motivated
Fast Learner
Point of Sale Systems
Collaboration and Teamwork
Fluent in Spanish and English
Team Management
Sales Development
Interpersonal Communication
Friendly and Outgoing
Bussing and Serving
Calm and Composed
Opening and Closing Procedures
Staff Training
Guest Service
Sound Judgment
Work History
10/2018 to 05/2020
Head BartenderHyatt Hotels Corp. – Maui, HI,
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Closed out cash register and prepared cashier report at close of business.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Trained Number new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Poured and prepared mixed drinks for over Number customers daily.
Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Consulted with managers to organize special events and promotions.
Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Kept bar presentable and well-stocked to meet customer needs.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Set up bar for operation, obtained cash bank and stocked service bar.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
11/2014 to 10/2017
Server/BartenderThe Paradies Shops – Detroit, MI,
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Used slow periods to restock supplies, ice, trays and delivery bags.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Checked identification for minimum age for sale of alcoholic beverages.
Increased sales significantly by upselling higher-end products to customers.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Collected orders and relayed them to bartenders quickly and accurately.
Checked guests' identification before serving alcoholic beverages.
11/2015 to 09/2017
Apprentice ElectricianNorhart – Forest Lake, MN,
Organized materials and tools in to maintain clean and neat work areas.
Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
Pulled wire through conduits and through holes in walls and floors.
Read and interpreted drawings to provide wiring layouts for new installations
Helped complete system installations, digging trenches and breaking up concrete.
Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement or repair.
Checked and performed electrical wiring through conduits and holes in walls and floors.
Increased job knowledge by participating in educational opportunities and reading technical and regulation publications.
Replaced and repaired lighting fixtures and electrical control and distribution equipment.
Spliced, joined and connected wire to fixtures and other electrical components.
Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
Managed business report generation, recordkeeping and supply ordering.
05/2013 to 11/2016
Guest Service AgentHotel Keen – Palo Alto, CA,
Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Streamlined check-in process to decrease wait times and increase customer satisfaction.
Assisted guests with check-ins, account inquiries and any additional services needed.
Answered guest inquiries and provided information regarding hotel services and amenities.
Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Provided guest assistance and recommendations for tourist attractions.
Recommended hotel services or amenities that guest may find useful.
Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
Maintained consistent positive customer feedback.
Greeted guests upon arrival and offered assistance.
Took reservations over phone and through email, recording guest information in computer system and verifying details.
Collected room deposits, fees and payments.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Collaborated with team members to handle guest requirements from check-in through check-out.
Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Education
Expected in 05/2012 to to
Diploma : Midland High School - Midland, TX GPA:
Expected in 05/2012 to to
Certified Nurses Aid (CNA): Nursing Midland College - Midland, TX GPA:
Additional Information
I am bilingual. (English/Spanish)
Worked with trailers in the oilfield would have to pull trailers & park them while loading/unloading materials.
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