hdr student services officer resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Focused and results-driven professional offering exceptional expertise in office administration and customer service, I possess high levels of accuracy, attention to detail and outstanding organisational abilities with a profound ability to implement as well as improve operational procedures.

I have an exemplary ability to multitask whilst maintaining primary focus on priority assignments. As a highly versatile employee with an established reputation for exceptional service, I aim to effectively work with a team whilst ensuring attainment of organisational objectives in a timely and effective manner.

I have an enquiring and problem-solving mind and a demonstrated ability to grasp and apply new information. I speak and write clearly and articulately, and understand the need to capture important detail and information in order to promote good communication.

I am punctual, conscientious, reliable and honest, and I work well under pressure.

  • Significant contribution in my role to the development of strategic policy and implementation of ANU policy relating to Student Administration. This includes the provision and interpretation of policy and advice that reflects research and analysis of implications and stakeholder views obtained through consultation, articulation of policy in policy statements, regulatory or financial measures and legislation.
  • Assisted in the design and implementation of compliance and enforcement programs and operations within a governance framework. This includes information gathering and risk assessments.
  • Maintain awareness of the longer-term strategic, political or operational outcomes for the agency/program and possible impacts on the work area.
  • Monitor changes in the broader work environment that may impact on work objectives.
  • Research, interpret and apply legislation, including maintaining knowledge of relevant legislation and international conventions
  • Applying comprehensive work knowledge, precedent and established legislation, policy, procedures and guidelines to situations involving complexity and sensitivity which require considerable interpretation and analysis
  • Promote Workplace diversity and industrial democracy in the workplace to create an inclusive team working environment.
HDR Student Services Officer, 08/2021 - Current
Australian National University City, STATE,
  • Continually uphold a high standard while assessing applications for admission.
  • Continually support and assist in the bi-yearly central scholarship rounds.
  • Prepare students for later workplace and life experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
  • Assist with the organisation and participate in recruitment and enrollment activities.
  • Assisted with the implementation of major structural changes within the College and School.
  • Maintain accurate and complete student records required by laws, district policies and administrative regulations.
  • Answer student, family and visitor questions with friendly and knowledgeable support.
  • Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
  • Mobilised communication with other departments in support of enrollment, scholarships, and admissions.
  • Prepare reports using academic or institutional data and information.
Admissions Officer / Pre-Candidature Officer, 01/2014 - 08/2021
Australian National University City, STATE,
  • Working in a fast paced environment where workloads are high
  • Assessing International Applications for Undergraduate and Postgraduate applicants
  • Processing Acceptance documents and issuing Electronic Certificates of Enrolment
  • Answering phone calls and professionally dealing with enquiries that pertain to both international and domestic students
  • Working through a high volume of emails that relate to the Australian National University’s Admissions Department
  • Anticipating and coordinating the daily work load
  • Building a trusted and friendly relationship with both work colleagues and staff members from other departments to cultivate productive working relationships
  • Possessing in depth knowledge of the services that the Admissions Department has on offer for the students of the ANU
  • Working with a diverse range of students, colleges and eternal stakeholders on a daily basis in a professional and friendly manner
  • Training new staff in policy and procedure and being cross-trained within other departments to assist in times of high
Postal Officer, 01/2012 - 01/2014
Australia Post City, STATE,
  • Working in a fast paced environment where customer turnover is high
  • Helping customers complete transactions that includes paying their bills, lodging mail, as well as retail purchases
  • Building a trusted relationship with these customers while seeking to understand their needs and answering enquiries
  • Conduct and process a range of identity services transactions (such as Western Union and Australian Passport Interviews) to establish the applicant’s identity with a high level of accuracy that must pass mandatory government rules and regulations
  • Promoting the products and services of Australia Post through cost selling and up selling
  • Dealing with large amounts of cash accurately, securely and safely
  • Accepting mail for lodgement, assessing for accurate charges and helping customers understand their options
  • Looking after customers who may not understand the changes that are occurring in Australia Post by altering my communication style to suit the situation
  • Prepare outgoing mail for despatch through correct presentation, labelling and sorting
  • Appropriate knowledge and awareness of Occupational Health and Safety.
Education and Training
Bachelor of Arts: Ancient History, Expected in
Macquarie University - Sydney,
Status -
: Indigenous Cultural Awareness, Expected in
ANU Training - ,
Status -
: Understanding Unconscious Bias, Expected in
ANU Training - ,
Status -
: LGBTIQ+ Ally Training, Expected in
ANU Training - ,
Status -
: Working With Vulnerable People, Expected in
ACT Government - ,
Status -
: Senior First Aid / Mental First Aid, Expected in
ANU Training - ,
Status -

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Resume Overview

School Attended

  • Macquarie University
  • ANU Training
  • ANU Training
  • ANU Training
  • ACT Government
  • ANU Training

Job Titles Held:

  • HDR Student Services Officer
  • Admissions Officer / Pre-Candidature Officer
  • Postal Officer


  • Bachelor of Arts

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