Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Reliable, upbeat and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Excellent reputation for resolving problems and improving customer satisfaction.

  • Organization
  • Customer service
  • Microsoft applications proficiency
  • Troubleshooting
  • Responsible
  • Training & Development
  • Team Building
  • Microsoft Office
  • Multitasking abilities
  • Clerical
  • Good listening skills
  • Computer skills
  • Project Management
  • Detail-oriented
  • Relationship-Building
  • Planning and Coordination
Work History
08/2019 to Current Hardlines Team Lead Hca | Raytown, MO,
  • Ensure and instruct daily task for department personnel, making sure that their task and department layouts are on schedule and completed in timely manner.
  • Complete reports for department as well as other departments daily.
  • Answer emails, check playbook and calendar task, answer phone calls to help with customer service and forwarding them to correct department, ensure that maintenance request are turned in and completed, help in ordering items needed for store and departments.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases of products.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Prioritized helping customers over completing other routine tasks in store.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases.
08/2017 to 08/2019 Field & Stream Outdoor Enthusiast Department Of Defense | Sunnyvale, CA,
  • During my time as Field & Stream Outdoor Enthusiast I have come to oversee responsible for many different tasks.
  • Duties from day to day were responsibility for stocking shelves, keeping display items on forefront, helping customers in locating and deciding on what product customers are looking for.
  • Eventually as my time progressed was given more responsibilities as to overseeing other Field & Stream Associates and ensuring that associates stayed on their daily task, in doing so this helped to take some of stress off of Field & Stream Team Lead, Managers and Store Director.
  • During this time I was asked to preparing paper work and reports for Assistant Manager, Manger and Store Director.
  • Used effective verbal communication skills to instruct and direct crews during shifts, build team consensus and accomplish important project milestones.
  • Kept projects on schedule by overseeing work performance and verifying punctual arrival of all crew for required shifts.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Developed team communications and information for meetings.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Promoted positive customer support training experience once project was completed.
  • Identified any key changes to project that could affect cost, completion date and customer relationship.
  • Managed team in troubleshooting efforts that alleviated errors.
08/2016 to 08/2017 Daycare Worker Little Rascals Daycare | City, STATE,
  • Overseer of the Baby Room (Children ages 6wks-18months) and Summer School Age Room (Children ages 3yrs - 11yrs of age).
  • Duties included providing clean and nurturing environment, serving healthy meals, preparing group and individual curriculum activities for week and to deliver that curriculum in motivating approach.
  • Maintained appropriate records of attendance and meal plans.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Created and implemented diverse educational strategies to boost development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Met with parents about daily activities, positive developments and issues.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Meticulously sanitized toys and play equipment.
  • Encouraged good behaviors using positive reinforcement methods.
  • Taught children to organize toys, wash hands and leading by example.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Managed safety and security of all children under care.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Kept all areas neat, clean and properly sanitized.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
03/2006 to 11/2011 Secretary Taylor Monument Company | City, STATE,
  • Responsibility to maintain phone lines and ensure that correspondences were properly handled in timely manner.
  • Scheduled and attended meetings to keep record of important information.
  • Kept filing systems organized and up to date to maintain efficient retrieval of information to ensure contracts and correspondence have all pertinent documents and signatures needed to ensure classified document control.
  • Maintaining accurate time and attendance records data in timely manner as needed payroll accounts, maintaining accurate and current emergency information and telephone numbers for employee records.
  • Responsibility to help families in designing monument of their choosing, creating drafts using Gerber Design System and Monu-Cad Design Software to be presented for their approval and then sent to automatic plotter and/or cutter for final processing of contract.
  • This involved using mathematical procedures for properly scaling and drafting of designs.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Handled daily scheduling tasks and provided administrative support for department.
  • Completed accurate daily documents, reports and invoices.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Wrote and proofread error-free letters, memoranda and other business correspondence.
11/2004 to 02/2006 Heavy Mobile Equipment Mechanic Helper Red River Army Depot | City, STATE,
  • Assembly of Bradley Tanks on assembly line.
  • Perform visual inspections for cracks and defects to see if used items could be used again or to be salvaged.
  • Required to keep track and to report parts and hardware as needed for supply.
  • Used assortment of hand and air tools as needed.
  • Removed worn or faulty components for replacement or repair.
  • Maintained meticulous records of all repair work that was made to machines and equipment.
  • Used hand tools to disassemble equipment, perform repair work and then reassemble parts.
  • Analyzed malfunctioning equipment and determined type of repairs required.
  • Read and understood technical drawings, schematics and manuals in order to make accurate updates.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Worked closely to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Used coordination and planning skills to achieve results according to schedule.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Received and processed stock into inventory management system.
Expected in 05/1992 High School Diploma | Avery Independent School District, Avery, Texas, GPA:
Additional Information
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School Attended

  • Avery Independent School District

Job Titles Held:

  • Hardlines Team Lead
  • Field & Stream Outdoor Enthusiast
  • Daycare Worker
  • Secretary
  • Heavy Mobile Equipment Mechanic Helper


  • High School Diploma

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