Friendly Lunch Monitor diligent about monitoring cafeteria, assisting students and keeping tables clean. Familiar with meal procedures, safe food handling and assistance programs. Firm but positive disciplinarian. Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict. Outgoing child caregiver with [Number] years of experience caring for children while providing encouragement. Expert at guiding playtime, [Task] and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
Mount Clemens, MI, 09/2017 - Current
- Established safe atmosphere for students to eat, socialize and relax prior to afternoon classes.
- Organized cafeteria environment and serving line to provide efficient diner flow during lunch rush.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Monitored student behavior and implemented corrective actions.
- Walked around cafeteria looking for spills and assisting students with opening food containers.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Cared for children ages [Age] to [Age] in nurturing and age-appropriate way.
- Managed safety and security of all children under care.
- Enforced rules and managed behavior through developmentally appropriate discipline.
City, STATE, 08/1996 - 05/2017
- Conducted internal audits of spa finances and completed basic accounting functions, including payment collection and bank reconciliations, to maintain accurate records.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
- Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Worked with [Type] customers to understand requirements and provide exceptional [Type] service.
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Monitored social media and online sources for industry trends.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
City, STATE, 03/2008 - 10/2015
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Educated customers on promotions to enhance sales.
- Compiled customer feedback and recommended service delivery improvements to management.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to customer requests for products, services and company information.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
I was a Cosmetology Educator in the first Boces Program developed in the 1980's in Freeport, N.Y. In addition to my New York State License I also received a five year provisionary teachers license after successfully completing my teacher training courses. From there I went on to teach at a private beauty school and became their assistant principal.
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School Attended
- Suffolk Community College
- Ultissima Beauty Institute
Job Titles Held:
- Hall/Lunch Room Monitor
- Day Spa & Salon Owner
- Customer Service Representative
Degrees
- Some College (No Degree)
- Cosmetologist
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