An interesting position with a growing company were I can provide excellent satisfaction and customer service experience.
Politely answer the phone and schedule appointments for clients. Book appointments to guarantee repeat business. Operate cash register to receive payments from customers. Answer questions about products and services. Select hair colors based on customer preference. Trim and cut clients hair. Sanitize work stations and salon equipment for safety purposes. Manicures, pedicures, sew-in installments, weave bonding, braids, eyelashes, extensions. Upload pictures to internet, social sites. Create flyers and email existing clients with current sales and available promotions. Accomplishments Developed new hair styling techniques using creativity and knowledge of trends. Offer clients a catalogue showcasing hair style potions. Gained a solid expertise working with artifical hair. Create repeat business by developing long-term relationships with regular customers .
Receive incoming calls from customers to book reservations. Answer general questions pertaining to our rental process and qualifications. Enter direct-billing and reservations for local insurance companies, dealerships, repair shops and other local vendors. Manage outgoing calls for call back management, A/R and miscellaneous calls as assigned.
Inbound calls assisting customers 65 and older or disabled. Assisting with Part D medical prescription drug plan. Providing customers with benefits, copay, cost of drugs. Explain the phases of the plan, how the plan works and provide additional information needed for the customer. Contact pharmacies regarding drug prices, emergency refills, vacation refills. Provide information regarding social security and other helpful information. Receive prior authorization and request via calls. Maintain HIPAA standards and ensure confidentially of protected health information. Ensure compliance with all state and federal regulations and guideline in day-to-day activities. Perform special projects. Traveled to train others on different programs launching for the plan, assisted a training class of 30.
Inbound calls assisting customers with catalog orders. Answering questions about products, sizes, weights, dimensions, material. Taking orders and payments via any major credit card or Home Depot card. Settings up installation, delivery through Fed Ex, UPS. Tracking orders, returning emails from customers regarding returns and exchanges via Internet.
Outbound calls to the hospitals and doctor offices requesting medical records for applicants applying for life insurance. Sent copy of signed Hipaa authorization form via fax or mail. Once information is received records are sent back by mail or faxed to a fax number were documents are scanned and reviewed before being sent to the insurance company. Required to make at least 55 calls per day.
Received inbound calls from small business companies about their long distance account. Took payments by phone with check/credit card. Answered questions about the service. Trouble shoot for technical issues with the lines. Made outbound calls regarding past due balances. 100+ inbound calls daily. Received calls on a supervisor line to handle irate customers requesting to speak with a supervisor.
Cosmetology License in Cosmetology Vatterott Technical College -
HIPAA, Customer Service Professional Certificate, Cosmetology License
10-Key, Active Learning, Customer Service, Data Entry, Telephone Skills, Type 50 WPM, Microsoft Word, Microsoft Excel, Filing, Email
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