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gymnastics instructor resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Energetic, positive, and approachable Mom of 5 with experience working in a gymnastics center, both coaching young gymnasts and working in office administration. Talented at providing behavior monitoring and communicating effectively with children and parents. Excellent conflict resolution skills. Reliable, detail-oriented and able to multitask, with experience managing medium to large groups of children of varying ages.

Skills
  • Training and mentoring
  • Problem resolution
  • Active listening
  • Decision-making
  • Friendly, positive attitude
  • Conflict management
  • Administrative skills
  • Customer service
  • Supervision
  • Organization
  • Greeting guests
  • Reliable and trustworthy
  • Multitasking
  • MS Office
  • Computer skills
  • Planning
  • People skills
  • Critical thinking
  • Team management
  • Organizational skills
  • Teambuilding
  • Recordkeeping and bookkeeping
  • Business operations understanding
  • Organization and efficiency
  • Data entry
  • Document control
  • Meticulous and organized
  • Flexible
  • Relationship building
  • Leadership
  • Emotionally supportive
  • Communication
  • Behavior modification
  • Activities Planning
  • Exceptional organizational skills
  • Excellent communication skills
  • Positive and cheerful
  • Approachable
  • Mother of 5
  • Behavior management techniques
  • Strong computer skills
  • Employee training
  • Reliable
Experience
Gymnastics Instructor, 02/2017 to 10/2017
Scott County Family YmcaBuffalo, IA,
  • Taught students gymnastics moves on spring floor, tumbling mat, uneven bars, beams and vault while using proper spotting techniques.
  • Interacted with parents by greeting cheerfully, answering questions and updating on student's progress.
  • Developed weekly lesson plans for different gymnastics levels with focus on technique and safety.
  • Documented attendance records and accident reports.
  • Worked with other coaches to maintain strong program.
  • Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
  • Ran drills and circuits to improve athletes' coordination and skills.
  • Prepared students for End Of the Year Show Event.
  • Tested and evaluated students progress monthly, determining students who were ready to move to the next level and students who would benefit staying at the same level.
Administrative Assistant, 09/2016 to 10/2017
Tulip CremationOrange, CA,
  • Collected and processed cash, credit and check payments, renewed memberships and resolved billing issues.
  • Contacted customers about changes or updates in accounts and communicated potential problems.
  • Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
  • Operated telephone to provide information, take messages and forward calls.
  • Cleaned and sterilized gym equipment, restrooms, retail area and waiting area throughout shift to decrease amount of harmful bacteria.
  • Resolved customer complaints and made necessary updates to customers' accounts.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained professional tone at all times, including during peak rush hours.
  • Delivered exceptional customer service through direct communication with parents, students, and coaches.
  • Oversaw retail inventory, replenishing supply as needed, and assisting parents and students with leotard sizing and fit.
  • Met incoming guests and clients, offering immediate assistance.
  • Kept building areas organized and functional to promote business productivity and deliver professional appeal to customers.
  • Cleaned and sanitized recreational equipment to facility standards.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Responded promptly to emergencies to assess situations, administer first aid and coordinate further additional personnel.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Worked easily with programs such as JackRabbit to carry out scheduling of classes and special events, employee time sheets, client accounts, monthly fees and payments.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
In Home Day Care, 01/2012 to 04/2015
Pyramid Hotel GroupDaytona Beach Shores, FL,
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Taught children foundational skills in colors, shapes and letters.
  • Organized and led activities to promote physical, mental and social development.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Read aloud and played alphabet games to encourage early literacy.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Developed and enforced positive strategies to encourage good behavior.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Escorted children on outings and trips to promote enrichment and maintain safety.
  • Read stories to children and taught painting, drawing and crafts.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Planned and led games, reading and activities for 4 children (in addition to my own children).
  • Made healthy, well-balanced breakfasts and lunches for 4 children (in addition to my own children).
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
  • Planned and led games, reading and activities for 4 children (in addition to my own).
Front Desk Manager, 08/2006 to 01/2012
Dominion LodgingCity, STATE,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Monitored reservations to track incoming parties and special events.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
  • Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Created and optimized employee schedules for shift coverage.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments to boost local tourism.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
  • Oversaw recruiting, interviews and new employee hiring.
  • Trained new emploees.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Handled guest complaints and offered complimentary services for hardship cases.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
Bachelor of Science: Accounting, Expected in 05/2013 to Liberty University - Lynchburg, VA
GPA:
  • Minor in Business Management

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Resume Overview

School Attended

  • Liberty University

Job Titles Held:

  • Gymnastics Instructor
  • Administrative Assistant
  • In Home Day Care
  • Front Desk Manager

Degrees

  • Bachelor of Science

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