Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Protective Security Guard with over a year of experience working to promote safety of people and premises in assigned area. Expertise in controlling exits and entrances and testing and inspecting fire and security systems. Proactive and watchful professional possessing deep knowledge of of security operations and safety practices.

Observant, accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment.

  • Microsoft Office
  • Commercial Cleaning
  • Food Preparation
  • Retail Sales
  • Food Production
  • Microsoft Word
  • Animal Care
  • Busser
  • Food Handling
  • Pet Care
  • CPR
  • G Lincense
  • CPR
  • Insurance
  • Microsoft Office
  • Microsoft Word
  • Receptionist
  • Retail Sales
  • Safety
  • Security procedures knowledge
  • First aid certified
  • Vigilant and watchful
  • Reliability
  • Leadership
  • People skills
  • Active listening
  • Team building
  • Customer service
  • Working collaboratively
  • Multitasking
  • Organization
  • Planning
01/2020 to Current Guard One Sercurity Dierbergs Markets | Edwardsville, IL,
  • Guarded restricted areas to prevent unauthorized entry.
  • Supervised property entrances and exits and monitored employee safety.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Recorded required data for incident reports and files quickly and accurately.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Wrote detailed reports regarding daily security activities and notable incidents.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Trained new security officers on safety protocols and company standards.
  • Detected and reported unauthorized personnel and activities.
  • Investigated alarms and disturbances to maintain safety.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Monitored premises and recorded all activity in daily officer report.
  • Monitored security cameras and fire, building and alarm systems.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Monitored access control systems and key code records for suspicious activities.
  • Maintained and protected owner assets for high-end residential properties.
  • Immediately reported safety hazards for remediation response.
02/2018 to 05/2020 Barista Northland Laboratories | Worthington, OH,
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Listened to customer desires and needs to recommend optimal products.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Maintained highest standards of conduct and service to support company reputation.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Resolved customer disputes with tact and professionalism.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted over [Number] customers daily, answered questions and recommended drinks and pastries.
  • Merchandised display cases and promoted prepared foods.
  • Weighed, ground and packed coffee per customer orders.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Developed knowledge of teas, including growing practices and flavor profiles.
  • Passed state inspections by following health, safety and sanitation guidelines.
  • Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
  • Increased sales by arranging merchandise in innovative and eye-catching displays.
  • Decreased food and utensil waste by waste separation and recycling.
  • Enhanced use of recycling and compost programs to reduce trash waste and improve green footprint.
04/2017 to 08/2017 Receptionist/Office Assistant Lake Worth Orthodontics | City, STATE,
  • My position as their receptionist was to make phone calls & answer the phone as well as make appointments for patients & cleaning everyday.
  • I would handle the insurance of & paperwork for every patient.
  • I would also sterilize orthodontic tools & made sure every patient was completely out of harm of others bacteria & other toxins that might be on orthodontic tools.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Responded to inquiries and room requests made online, by phone or email.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
  • Scheduled meetings and meeting rooms for internal personnel, partners and clients.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained professional tone at all times, including during peak rush hours.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Education and Training
Expected in 05/2020 GED | The Kings Academy , West Palm Beach, FL GPA:

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School Attended

  • The Kings Academy

Job Titles Held:

  • Guard One Sercurity
  • Barista
  • Receptionist/Office Assistant


  • GED

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