ground transportation enforcement resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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  • single:
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Results-oriented law enforcement and investigation specialist with over 25 years of experience in coordinating investigations, researching and reviewing case files and conducting interviews. Resourceful leader focused on keeping alert and open perspective during investigations while utilizing expert problem-solving in unlocking complex cases. Successful investigator bringing strong background in casework to position within robust and professional organization.

  • Attention to details
  • Bilingual
  • Communication abilities
  • Proven customer service
  • Skills with two way radio
  • Advanced Microsoft Office
  • Type 40 wpm
  • Ability to take critical decisions in stressful situations
  • Team worker
  • Certified in NIMS Emergency
  • Responder protocols and
  • Airport Emergency Plan
  • Learning skills
  • Crime Prevention
  • Insurance Fraud
  • Conducting Computer Checks
  • Judicial Procedures Knowledge
  • Evidence Collection
  • Interrogation Expert
  • Researching Skills
  • Interviewing Witnesses
  • Firearms Knowledge
  • Report Preparation
Ground Transportation Enforcement, 10/2016 - Current
Greater Orlando Aviation Authority City, STATE,
  • Maintain the safe and orderly movement of commercial ground transportation operations and pedestrian traffic at the main terminal and surrounding roadways.
  • Assist the public by providing direction and information regarding the airport, commercial ground transportation and parking.
  • Enforce the Ground Transportation Rules and Regulations (GTRRs) and issue Notices of Violation (NOVs) as necessary.
  • Inspect commercial vehicles to verify proper operations and alignment with safety standards.
  • Respond to accidents and other emergency situations and assisted drivers in managing resolutions.
  • Generate reports detailing duty activities, miles logged, fuel use, and maintenance. Promoted compliance with traffic and safety regulations.
Traffic Enforcement Specialist, 01/2018 - 10/2021
Greater Orlando Aviation Authority City, STATE,
  • Promoted the safe, orderly and efficient transit of pedestrian and vehicles on the Main Terminal Complex and Roadways.
  • Acted as first responder on the Main Terminal. Provide customer service to passengers focusing on individuals with language difficulties or special needs as Sunflower Program.
  • Enforced the loading and unloading rules and regulations on the curbside (Curbside Management) Issuing Notice of Traffic Violations (NOV) as necessary according the GT Rules and Regulations and the City of Orlando.
  • Trained new traffic enforcement specialist personnel with all the procedures in their adaptation process, building responsibility, team spirit, self -confidence building their professional skills. Submit reports and communications using Microsoft Office tools.
  • Inspected the curb identifying security breaches like activated alarms, open doors, unattended property and suspicious vehicles or individuals
Employee Screener, 12/2016 - 01/2018
Covenant Aviation Security, LCC City, STATE,
  • Identified dangerous objects and preventing those objects from being transported through screening locations
  • Carried out duties in a professional and courteous manner, providing exceptional customer service
  • Used diverse, cutting edge electronic detection and imaging equipment Performed metal detection searches, pat down searches and operation of x-ray machines, physical searches of property and other identification review as needed.
  • Ensured safety to the traveling public
  • Applied SIDA procedures in ID badges and access control procedures according CFR 1542
Law Enforcement Officer/Lieutenant I, 10/1991 - 01/2013
Puerto Rico State Police City, STATE,
  • Managed administrative experience in a high volume on customer service environment Organized personnel daily duties using structured plans. Microsoft Office tools (Word, Excel, Power-point and Access) Handled money transactions as Account Administrator.
  • Used a bank account authorization to received, deposit and withdrawal cash or checks for official purposes.
  • Accomplished cash movement statements as requested and monthly reports.
  • Organized monthly staff meetings and with the community to improve security services Used the two-way radio communication
  • Served as an emergency responder following NIMS protocols or local contingency plans in disasters or similar scenarios.
  • Managed accident scenes, robberies in progress, and civil disturbances.
  • Patrolled assigned neighborhoods to identify and deter criminal activities. Wrote routine reports of criminal investigations and supporting evidence.
  • Responded to calls concerning domestic abuse and used conflict resolution skills to defuse emotional situations.
  • Responded to active crime scenes, aiding victims and apprehending suspects.
  • Managed stressful situations as crowd control and protests against government and others Investigated criminal violations of law within city limits, gathering information to support investigations. Offered testimony as witness in municipal, county, and district courts for criminal and non-criminal offenses.
  • Used good interviewing and listening skills when talking to complainants and witnesses. Preserved safety and security of property, people, buildings, and residences. Functioned as supervisor, oversaw operations of assigned shift, and organized and directed work.
  • Identified potential suspects based on personal details listed in area bulletins or vehicle markers. Used Fingerprint System to identify criminal backgrounds in suspects.
  • Created and delivered oral and written reports involving complex, serious, and petty criminal offenses and security violations. Directed and rerouted traffic around the scenes of accidents and other emergencies.
  • Protected investigations by securing crime scenes and collecting vital evidence, consistently following proper procedures for documenting findings.
  • Assisted with criminal prosecution of various offenses by writing detailed case reports, properly securing related evidence and testifying in courtroom. Trained new employees in all aspects of office practices and procedures.
  • Planned and established office management systems, achieving enhanced organizational effectiveness and performance. Wrote routine reports detailing criminal investigations and supporting evidence.
  • Employed industry-standard interviewing and listening skills when talking to complainants and witnesses. Served as valued emergency responder to accident scenes, robberies in progress and civil disturbances.
  • Investigated criminal law violations within assigned jurisdiction, gathering information and evidence to support cases. Responded to calls concerning domestic abuse employing de-escalation techniques to calm victims and perpetrators.
  • Conducted joint investigations and operations with other law enforcement jurisdictions at municipal, county, state, and federal agency levels.
  • Answered calls to active crime scenes, aiding victims and apprehending suspects. Coordinated with dispatch and fellow officers to provide organized and effective law enforcement presence during shifts and at scenes.
  • Evaluated available facts and observations to determine violations and necessary charges.
  • Patrolled urban and rural zones to provide visible deterrence to crime and quickly respond to different types of emergencies.
  • Responded to the scenes of accidents to render aid to the victims, control traffic and coordinate investigations.
  • Managed department personnel and required staff members to maintain appropriate qualifications and training. Seized weapons, drugs, and paraphernalia regularly from suspects and secured against loss or safety concerns.
  • Employed verbal and physical de-escalation techniques to end conflicts without serious injury or loss of life.
  • Executed lawful arrest and search warrants with team of officers and well-planned actions.
  • Questioned individuals at locations to collect witness statements and support criminal investigations.
  • Enforced traffic laws, state statutes, and county ordinances and issued citations and warnings.
  • Evaluated operational needs and assigned personnel and equipment to keep community safe.
  • Maintained detailed documentation of evidence, observations, and activities to back up citations and more serious crimes
Education and Training
Bachelor of Arts: Political Sciences, Expected in 05/1988
InterAmerican University - San German,
Status -
  • Skilled Incident Reporting and Keeping files
  • Review contents, evidence verification and resolving complains
  • Notary Public -Lic#GG228058, Florida
  • American Association of
  • Airport Executives (Member-2022)
  • Computer Repair Training (August 2006)

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Resume Overview

School Attended

  • InterAmerican University

Job Titles Held:

  • Ground Transportation Enforcement
  • Traffic Enforcement Specialist
  • Employee Screener
  • Law Enforcement Officer/Lieutenant I


  • Bachelor of Arts

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