Grill Master resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced customer service with over 10 years of experience in . Excellent reputation for resolving problems and improving customer satisfaction.

  • Handling Meat and Meat Production
  • Problem Anticipation and Resolution
  • Adaptability and Flexibility
  • Specialty Desserts
  • Supply Ordering
  • Coordination and Organization
  • Health and Safety Protocols
  • Kitchen Cleaning
  • Team Collaboration
  • Analytical Thinking
  • Dependable and Cooperative
  • Attention to Detail
  • ServSafe Certified
Work History
Grill Master, 01/2021 to Current
Chick-Fil-AVentura, CA,
  • Cleaned and maintained kitchen equipment regularly.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Provided support to crew members through all facets of food preparation and delivery.
  • Oversaw care and maintenance of kitchen equipment.
  • Distributed food to team members with efficiency in high-volume environment.
  • Monitored line efficiency and implemented improvements for increased productivity.
  • Handled portion control activities according to specified instructions provided by chef.
  • Cleaned food preparation equipment, work areas and counters or tables.
  • Planned work on orders so items served together finished cooking at same time.
  • Accepted payments and made change or wrote charge slips as necessary.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Senior Leader, 06/2019 to 01/2021
Capital VacationsHollywood, FL,
  • Provided expert leadership to group of more than 15 employees.
  • Set clear team goals and delegated tasks and set deadlines.
  • Conducted team member meetings and updated members on best practices and continuing expectations.
  • Discovered training needs and provided coaching.
  • Produced weekly, daily and monthly activity reports and forecasts.
  • Directed employees, set schedules and prioritized work assignments.
  • Developed strategies to promote team member adherence to company regulations and performance goals.
  • Maintained demanding schedules to meet business objectives.
  • Maximized product quality, cost controls and safety through diligent leadership.
  • Managed inventories and stock, including kept detailed records of inventory use and sales.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Collected, arranged and input information into database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Generated reports of findings to help management with making key decisions.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Evaluated performance and policies against metrics.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Observed packing operations to verify conformance to specifications.
  • Decreased product defects 100% by implementing quality assurance guidelines.
Collections Agent, 04/2015 to 03/2019
Four Seasons Hotels IncHampshire, IL,
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Maintained compliance with fair debt practices and regulatory guidelines.
  • Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Collected on past due accounts with average 2 months delinquency.
  • Investigated accounts with balance errors using accounting software.
  • Reached out to approximately 50 + account holders daily.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Directed day-to-day collections functions, including recruiting, training and developing high-performing teams.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Recorded all information regarding financial status of customers.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Created documents for court such as affidavits, modifications and forbearance agreements.
  • Checked packages for demand letters and loan authorizations before sending to clients.
Assistant Manager, 02/2010 to 03/2015
Hasty MartCity, STATE,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Conducted employee training sessions to educate employees on products and company policies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Maintained, documented and presented progress reports to leaders.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Supervised and motivated 8 staff employees.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Enhanced supervisory and leadership abilities by working closely with mentoring cashiers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Created reports, analyzed and interpreted data, including expenses, competition information, and revenues.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
  • Approved regular payroll submissions for employees.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
GED: , Expected in 2005
Banks County High School - Homer, GA

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Resume Overview

School Attended

  • Banks County High School

Job Titles Held:

  • Grill Master
  • Senior Leader
  • Collections Agent
  • Assistant Manager


  • GED

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