Grill Master resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Experienced customer service with over 10 years of experience in . Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Handling Meat and Meat Production
Problem Anticipation and Resolution
Adaptability and Flexibility
Specialty Desserts
Supply Ordering
Coordination and Organization
Health and Safety Protocols
Kitchen Cleaning
Team Collaboration
Analytical Thinking
Dependable and Cooperative
Attention to Detail
ServSafe Certified
Work History
Grill Master, 01/2021 to Current Chick-Fil-A – Ventura, CA,
Cleaned and maintained kitchen equipment regularly.
Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Provided support to crew members through all facets of food preparation and delivery.
Oversaw care and maintenance of kitchen equipment.
Distributed food to team members with efficiency in high-volume environment.
Monitored line efficiency and implemented improvements for increased productivity.
Handled portion control activities according to specified instructions provided by chef.
Cleaned food preparation equipment, work areas and counters or tables.
Planned work on orders so items served together finished cooking at same time.
Accepted payments and made change or wrote charge slips as necessary.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Senior Leader, 06/2019 to 01/2021 Capital Vacations – Hollywood, FL,
Provided expert leadership to group of more than 15 employees.
Set clear team goals and delegated tasks and set deadlines.
Conducted team member meetings and updated members on best practices and continuing expectations.
Discovered training needs and provided coaching.
Produced weekly, daily and monthly activity reports and forecasts.
Directed employees, set schedules and prioritized work assignments.
Developed strategies to promote team member adherence to company regulations and performance goals.
Maintained demanding schedules to meet business objectives.
Maximized product quality, cost controls and safety through diligent leadership.
Managed inventories and stock, including kept detailed records of inventory use and sales.
Generated reports detailing findings and recommendations.
Gathered, organized and input information into digital database.
Collected, arranged and input information into database system.
Tracked and analyzed reports to determine needed improvements.
Generated reports of findings to help management with making key decisions.
Assisted various departments with change by communicating new improvement plans and expectations.
Evaluated performance and policies against metrics.
Coached staff on daily performance and conducted evaluations to constructively address concerns.
Observed packing operations to verify conformance to specifications.
Decreased product defects 100% by implementing quality assurance guidelines.
Collections Agent, 04/2015 to 03/2019 Four Seasons Hotels Inc – Hampshire, IL,
Negotiated with account holders to devise repayment plans and minimize collections receivables.
Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Maintained compliance with fair debt practices and regulatory guidelines.
Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Collected on past due accounts with average 2 months delinquency.
Investigated accounts with balance errors using accounting software.
Reached out to approximately 50 + account holders daily.
Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Directed day-to-day collections functions, including recruiting, training and developing high-performing teams.
Negotiated to collect balance in full.
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Processed payments and applied to customer balances.
Achieved performance goals on consistent basis.
Worked in call center environment handling manual and automatically dialed outbound calls.
Researched accounts and completed due diligence to resolve collection problems.
Processed payments and contracts on accounts.
Counseled debtors on payment options and arranged installment agreements.
Used probing techniques to determine debtors' reasons for delinquency.
Recorded all information regarding financial status of customers.
Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Used scripted conversation prompts to convey current account information and obtain payments.
Trained new team members on scripts, company services and performance strategies and provided mentoring.
Created documents for court such as affidavits, modifications and forbearance agreements.
Checked packages for demand letters and loan authorizations before sending to clients.
Assistant Manager, 02/2010 to 03/2015 Hasty Mart – City, STATE,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Conducted employee training sessions to educate employees on products and company policies.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Monitored security and handled incidents calmly.
Maintained, documented and presented progress reports to leaders.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Supervised and motivated 8 staff employees.
Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Enhanced supervisory and leadership abilities by working closely with mentoring cashiers.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Created reports, analyzed and interpreted data, including expenses, competition information, and revenues.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
Approved regular payroll submissions for employees.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
GED: , Expected in 2005 Banks County High School - Homer, GA GPA:
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