Motivated Business Analyst with the technical expertise and business acumen necessary to translate business requirements and objectives into scalable, highly resilient and successful system solutions.
Microsoft Office Suite
SQL and databases
Expert in Tableau
Business artifacts documentation
Test case scenarios
Graduate Data Analyst, 03/2016 to Current University of South Florida – Tampa, FL
Conducted interviews with key business users to collect information on business processes and user requirements.
Documented business processes and analyzed procedures to see that they would meet changing business needs.
Assessed the impact of current business processes on users and stakeholders.
Mapped current processes and offered recommendations for improvement.
Developed a set of metrics derived from university data that helped increase the student persistence by 11%.
Verizon Practice Center Intern, 09/2015 to 12/2015 University of South Florida – Tampa, FL
Analyzed internal processes and data usage of customers, and developed reports and visualizations that offered insight on region-based broadband usage for Verizon Communications, Inc.
Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
Facilitated weekly calls with the client to identify key business issues and recommended operational improvements based on tracking and analysis.
Mapped process activities to desired outcomes to rectify operational inefficiencies.
Participated in the creation and maintenance of technical and knowledgebase documentation.
Business Technology Analyst, 11/2013 to 07/2015 IGATE – Mumbai, India
Primary role as a Business Analyst in Agile environment, worked on all aspects of project life cycle ranging from requirements gathering to supporting Business Acceptance Testing (BAT) and engaged with Product owners and stakeholders to drive IT system design.
Analyzed business requirements and segregated them into high level and low level Use Cases, activity diagrams and sequence diagrams according to UML Methodology.
Performed Sprint level feature breakdown of business stories, translated them into technical stories and software deliverables and tracked them in JIRA ticketing tool.
Increased annual revenue by 18% by recommending improvements in efficiency.
Proactively worked with clients to maintain a consistent service delivery while closely working with delivery team to ensure enhanced customer experience.
Assisted Project Manager with Gap Analysis preparation that mainly focused on citing differences in customer requirements and the product functionality.
Implemented user acceptance testing with a focus on documenting defects and executing test cases.
Conducted several knowledge sharing sessions per quarter to capture “Lessons Learned” and streamline the product improvement process.
Master of Science: Management Information Systems (Business Analytics), Current University of South Florida - Tampa, FL GPA: GPA: 3.8/4
Bachelor of Engineering: Electronics and Telecommunication Engineering, May - 2013 University of Mumbai - India GPA: GPA: 3.5