Government Program Manager Resume Example

As a National Advance Passenger Information System (APIS) Program Manager, it was my responsibility to coordinate a multitude carriers, carrier systems, international Customs organizations, as well as, coordinate within the multiple layers of system technologies and other assigned National APIS Account Managers, to ensure technical issues or carrier specific issues are addressed immediately.

I was the primary point of contact for 11 National APIS Account Managers for technical resolution, as well as, analysis of received messages that either did not process correctly or were delayed in processing. Based on my analysis, APIS Account Managers were able to communicate with their assigned carriers on proper corrective actions needed or the appropriate next step resolution to the identified issue.

In 1998 the APIS program was a voluntary program. At that time, it was my responsibility to work with carriers that were already providing APIS information and to work with carriers and carrier systems to increase the number of carriers participating in the program. In October of 1998 there were approximately 28 carriers participating in the voluntary APIS program. Within two years the number of carriers involved in the voluntary APIS program had increased to over 120 carriers.

During that two year span, it was my responsibility to ensure carriers participating in the program were granted certain passenger processing benefits at arrival airports. The benefits were only administered within the Customs process and only when the carrier demonstrated an acceptable level of information proficiency.

In December 2001, the APIS program was made a mandatory program for all international flights into the United States, primarily due to the September 11th terrorist incident on the United States.

From January 2002, until my retirement in January 2013, I was directly responsible for the addition of several hundred small, medium and large carriers.

I was also directly responsible for the operational development of the APIS program within Customs and Border Protection. My responsibilities ranged from working directly with our technical team, to reviewing system changes prior to going live with changes.

In 2004 I began working on a project assigned by the Secretary of the Department of Homeland Security (DHS). The project included team members from CBP and the Transportation Security Administration (TSA). Our responsibility was to identify a common message element and structure that would be utilized by the CBP (APIS) and TSA (Secure Flight) programs. It was recognized, at that time, CBP already had a well functioning, and established, communication message format for international arrivals and departures and it was determined this would be the foundation for establishing a more robust international message requirement and a domestic requirement.

Beginning in 2006, I was directly involved in the operational development in what is now known as the DHS Router. My responsibility involved providing operational knowledge of how carriers transmit APIS data and provide a relative understanding of how the carriers system works relative to the collection of APIS data and how it might be stored in a carriers system.

In April 1981 I was selected as a Customs Inspector at the Houston Seaport. My responsibilities ranged from boarding direct arriving vessels to clearing direct arriving cargo at the Houston Seaport.

In April 1983 I voluntarily transferred to the Houston Intercontinental Airport, where I began a 15 year career as a Customs Inspector and Senior Customs Inspector.

During my career as a Customs Officer, I served on a variety of special enforcement teams, focusing on the interdiction of a multitude of prohibited items. During my career I was directly responsible for the seizure of over 20 pounds of cocaine, 6 pounds of heroin, 50 pounds of marijuana and over $750,000 in unreported currency.