Organized medical front office receptionist with hands-on experience supporting various aspects of a doctor's office. Capable of database management, patient registration and patient billing.Collaborative team player with strong communication, decision-making and time management skills.
Qualifications
Ability to prioritize
Self-directed
Service-minded
Computer proficiency
Problem resolution ability
Patient/family focused
Experience
05/2013 to
Government Information SpecialistVeterans Health Administration – Pontiac, MI,
Responsible for Agency-level projects and studies pertaining to the area of confidentiality/disclosure and freedom of information.
Serves as the Agency representative in negotiations with Agency components, other government agencies, congressional offices, and members of the public and private sector.
Reviews and writes POMS transmittals; assesses regulation changes.
Develops responses to complex and/or sensitive freedom of information requests.
Prepares General Counsel, Deputy General Counsel, and Executive Director correspondence or responses to FOIA appeals of denials.
2010 to 05/2013
Operations AnalystFreshly – New York, NY,
Conducted research and studies to determine best practices for proper case processing and workload management.
Continually developing efficient ways to process workloads and complete assigned tasks.
2009 to 2010
Social Insurance SpecialistCity Of Miami Beach – Miami Beach, FL,
Developed, reviewed, adjudicated and authorized highly difficult claims for benefits made by claimants outside the United States under the appropriate titles of the Social Security Act.
Made final decisions regarding eligibility or entitlement to disability in connection with foreign claimants and beneficiaries.
02/2008 to 2010
Legal Administrative Technical ExpertSocial Security Administration – City, STATE,
Participated on technical committees to analyze processing problems and to develop new policies and procedures to promote uniformity in relation to workload processes.
Conducted technical on-the-job and/or formal classroom training for new and experienced personnel.
10/2003 to 08/2005
Administrative Services ManagerBon Secours Hospital – City, STATE,
Supervised a staff that performed various support services such as scheduling and intake.
Developed procedures to improve productivity and customer services.
Responsible for utilization process.
Increased volumes and reduced customer no-show rate.
Improved new patient compliance rate.
Worked with Administration to develop scheduling standards.
Responded to and implemented psychiatrists/therapists/patient schedule changes.
Assisted with the proper maintenance of medical records, adhering to medical records policies and procedures.
Communicated daily with Outpatient Mental Healthcare Coordinator regarding areas of responsibility.
Assisted with all other duties as requested.
04/2001 to 10/2003
Mental Health Associate IIBon Secours Hospital – City, STATE,
Demonstrated and assisted members in developing appropriate rehabilitative goals.
Conducted one-on-one and group sessions with day program members for the purpose of teaching rehabilitative skills.
Documented in patient charts according to departmental standards and met all documentation standards in a timely manner.
Single point of entry after admission into the day program.
Performed initial skills assessment for all new admissions to the day program.
Generated monthly reports for statistical purposes.
Kept record of members participating in the day and residential programs upon admission and discharge.
Referred members to alternative services as needed.
Back-up coverage for Intake Coordinator by handling intake admissions process.
Maintained medical records for entire program.
Education
Expected in 2007
M.S: Health Systems Management University of Baltimore - Baltimore, MD GPA:
Health Systems Management
Expected in 2004
B.S: Psychology Coppin State (College) University - Baltimore, MD GPA:
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