Montgomery Street, San Francisco, CA 9XXX5
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Organized medical front office receptionist with hands-on experience supporting various aspects of a doctor's office. Capable of database management, patient registration and patient billing.Collaborative team player with strong communication, decision-making and time management skills.
- Ability to prioritize
- Self-directed
- Service-minded
| - Computer proficiency
- Problem resolution ability
- Patient/family focused
|
05/2013 to Government Information Specialist Veterans Health Administration – Pontiac, MI,
- Responsible for Agency-level projects and studies pertaining to the area of confidentiality/disclosure and freedom of information.
- Serves as the Agency representative in negotiations with Agency components, other government agencies, congressional offices, and members of the public and private sector.
- Reviews and writes POMS transmittals; assesses regulation changes.
- Develops responses to complex and/or sensitive freedom of information requests.
- Prepares General Counsel, Deputy General Counsel, and Executive Director correspondence or responses to FOIA appeals of denials.
2010 to 05/2013 Operations Analyst Freshly – New York, NY,
- Conducted research and studies to determine best practices for proper case processing and workload management.
- Continually developing efficient ways to process workloads and complete assigned tasks.
2009 to 2010 Social Insurance Specialist City Of Miami Beach – Miami Beach, FL,
- Developed, reviewed, adjudicated and authorized highly difficult claims for benefits made by claimants outside the United States under the appropriate titles of the Social Security Act.
- Made final decisions regarding eligibility or entitlement to disability in connection with foreign claimants and beneficiaries.
02/2008 to 2010 Legal Administrative Technical Expert Social Security Administration – City, STATE,
- Participated on technical committees to analyze processing problems and to develop new policies and procedures to promote uniformity in relation to workload processes.
- Conducted technical on-the-job and/or formal classroom training for new and experienced personnel.
10/2003 to 08/2005 Administrative Services Manager Bon Secours Hospital – City, STATE,
- Supervised a staff that performed various support services such as scheduling and intake.
- Developed procedures to improve productivity and customer services.
- Responsible for utilization process.
- Increased volumes and reduced customer no-show rate.
- Improved new patient compliance rate.
- Worked with Administration to develop scheduling standards.
- Responded to and implemented psychiatrists/therapists/patient schedule changes.
- Assisted with the proper maintenance of medical records, adhering to medical records policies and procedures.
- Communicated daily with Outpatient Mental Healthcare Coordinator regarding areas of responsibility.
- Assisted with all other duties as requested.
04/2001 to 10/2003 Mental Health Associate II Bon Secours Hospital – City, STATE,
- Demonstrated and assisted members in developing appropriate rehabilitative goals.
- Conducted one-on-one and group sessions with day program members for the purpose of teaching rehabilitative skills.
- Documented in patient charts according to departmental standards and met all documentation standards in a timely manner.
- Single point of entry after admission into the day program.
- Performed initial skills assessment for all new admissions to the day program.
- Generated monthly reports for statistical purposes.
- Kept record of members participating in the day and residential programs upon admission and discharge.
- Referred members to alternative services as needed.
- Back-up coverage for Intake Coordinator by handling intake admissions process.
- Maintained medical records for entire program.
Expected in 2007 M.S: Health Systems Management
University of Baltimore - Baltimore, MD
GPA:
Health Systems Management
Expected in 2004 B.S: Psychology
Coppin State (College) University - Baltimore, MD
GPA:
Psychology
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