Jessica Claire
Montgomery Street, San Francisco, CA 9XXX5
Home: (555) 432-1000 - Cell: - - -
Professional Profile

Organized medical front office receptionist with hands-on experience supporting various aspects of a doctor's office. Capable of database management, patient registration and patient billing.Collaborative team player with strong communication, decision-making and time management skills.

  • Ability to prioritize
  • Self-directed
  • Service-minded
  • Computer proficiency
  • Problem resolution ability
  • Patient/family focused
05/2013 to
Government Information Specialist Veterans Health Administration Pontiac, MI,
  • Responsible for Agency-level projects and studies pertaining to the area of confidentiality/disclosure and freedom of information.
  • Serves as the Agency representative in negotiations with Agency components, other government agencies, congressional offices, and members of the public and private sector.
  • Reviews and writes POMS transmittals; assesses regulation changes.
  • Develops responses to complex and/or sensitive freedom of information requests.
  • Prepares General Counsel, Deputy General Counsel, and Executive Director correspondence or responses to FOIA appeals of denials.
2010 to 05/2013
Operations Analyst Freshly New York, NY,
  • Conducted research and studies to determine best practices for proper case processing and workload management.
  • Continually developing efficient ways to process workloads and complete assigned tasks.
2009 to 2010
Social Insurance Specialist City Of Miami Beach Miami Beach, FL,
  • Developed, reviewed, adjudicated and authorized highly difficult claims for benefits made by claimants outside the United States under the appropriate titles of the Social Security Act.
  • Made final decisions regarding eligibility or entitlement to disability in connection with foreign claimants and beneficiaries.
02/2008 to 2010
Legal Administrative Technical Expert Social Security Administration City, STATE,
  • Participated on technical committees to analyze processing problems and to develop new policies and procedures to promote uniformity in relation to workload processes.
  • Conducted technical on-the-job and/or formal classroom training for new and experienced personnel.
10/2003 to 08/2005
Administrative Services Manager Bon Secours Hospital City, STATE,
  • Supervised a staff that performed various support services such as scheduling and intake.
  • Developed procedures to improve productivity and customer services.
  • Responsible for utilization process.
  • Increased volumes and reduced customer no-show rate.
  • Improved new patient compliance rate.
  • Worked with Administration to develop scheduling standards.
  • Responded to and implemented psychiatrists/therapists/patient schedule changes.
  • Assisted with the proper maintenance of medical records, adhering to medical records policies and procedures.
  • Communicated daily with Outpatient Mental Healthcare Coordinator regarding areas of responsibility.
  • Assisted with all other duties as requested.
04/2001 to 10/2003
Mental Health Associate II Bon Secours Hospital City, STATE,
  • Demonstrated and assisted members in developing appropriate rehabilitative goals.
  • Conducted one-on-one and group sessions with day program members for the purpose of teaching rehabilitative skills.
  • Documented in patient charts according to departmental standards and met all documentation standards in a timely manner.
  • Single point of entry after admission into the day program.
  • Performed initial skills assessment for all new admissions to the day program.
  • Generated monthly reports for statistical purposes.
  • Kept record of members participating in the day and residential programs upon admission and discharge.
  • Referred members to alternative services as needed.
  • Back-up coverage for Intake Coordinator by handling intake admissions process.
  • Maintained medical records for entire program.
Expected in 2007
M.S: Health Systems Management
University of Baltimore - Baltimore, MD

Health Systems Management

Expected in 2004
B.S: Psychology
Coppin State (College) University - Baltimore, MD


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School Attended

  • University of Baltimore
  • Coppin State (College) University

Job Titles Held:

  • Government Information Specialist
  • Operations Analyst
  • Social Insurance Specialist
  • Legal Administrative Technical Expert
  • Administrative Services Manager
  • Mental Health Associate II


  • M.S
  • B.S

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