Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Friendly Golf Attendant with commitment to delivering excellent customer service. Skilled at Golf Course management to maintain seamless operations. Offering excellent active listening and oversight skills. Attentive Outside Services, and Golf Attendant supervising and monitoring operational procedures to promote enjoyable experiences. Successfully building positive rapport with customers, maintaining professional appearance and upholding strong public image. Self-motivated and experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment. Flexible hard worker ready to learn and contribute to team success as well as dependable with excellent interpersonal and communication skills. Strong multitasking skills with excellent workplace focus and bringing 3 years of management experience and proficient troubleshooting skills.

Skills
  • Equipment maintenance
  • Sales abilities
  • Outside Services
  • Resource distribution
  • Customer service expertise
  • Issue resolution
  • Operations monitoring
  • Policy compliance
  • Conflict resolution
  • Critical thinking
  • Communication
  • Working collaboratively
  • Decision-making
  • Flexible
Experience
Golf Course Attendant, 01/2019 - 03/2021
Penn National Gaming Vicksburg, MS,
  • Very Similar work experience as my previous Job at The Ranch At Laguna Beach, consisting of being the 18th hole welcomer where I would clean the Golf Carts and bring them back to the first tee box to be used again.
  • Maintaining Pace of Play through Marshall Loops, and cleaning 80 Golf Carts per shift and Parking them in the Cart Barn.
  • Closing down the Course which consisted of locking all doors and Cart Barn, as well as closing the driving range each night.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Golf Course Attendant, 03/2017 - 12/2019
Penn National Gaming Robinsonville, MS,
  • Managed the Outside Services to maintain a steady flow of Golfers coming in and out of the course.
  • Did Consistent Marshall loops to maintain a steady Pace of Play, and check on the safety of golfers out on the course.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Interacted with fifty to 150 plus guests per day with friendly, patient manner to deliver positive, fun experience.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
  • Collaborated with peers to deliver consistent service and promote customer retention.
  • Addressed Tee Time, and Pace of Play issues to patron satisfaction, escalating more critical problems to management.
  • Attended all offered trainings to build customer service and Hospitality skills.
  • Provided physical assistance to visitors getting onto and off of rides.
  • Assisted patrons with unloading and loading Golf Bags.
  • Provided assistance by directing patrons to various parts of facility, specific events and landmarks.
Cashier/Day Stocker, 12/2016 - 03/2017
Wild's Pet Supplies City, STATE,
  • Prepared products by adding tags and readying pallets for restocking.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Checked out customers by processing payments and bagging items.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Lifted materials of varied weights on regular basis.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Greeted customers and retrieved requested products to drive satisfaction.
Education and Training
High School Diploma: , Expected in 05/2016
-
Laguna Beach High School - Laguna Beach, CA
GPA:
: Communication Studies, Expected in
-
Pace University - New York, NY
GPA:
Associate of Arts: Communication Studies, Expected in
-
Saddleback College - Mission Viejo, CA
GPA:
Bachelors Degree: Communication Studies, Expected in 04/2021
-
San Francisco State University - San Francisco, CA
GPA:
Activities and Honors

Coached Children in Jiu Jitsu for just under a year, with my head professor Fernando Nassif at my local Gracie Barra Gym.

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Resume Overview

School Attended

  • Laguna Beach High School
  • Pace University
  • Saddleback College
  • San Francisco State University

Job Titles Held:

  • Golf Course Attendant
  • Golf Course Attendant
  • Cashier/Day Stocker

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Associate of Arts
  • Bachelors Degree

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