Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Originality and Creativity
Decision Making
Recruitment and Hiring
Records Organization and Management
Focus and Follow-Through
Goal Setting
Customer Service Management
Staff Scheduling
Employee Motivation
Team Leadership
Customer Relations
Inventory Tracking and Management
Word Processing
Multitasking and Prioritization
Supplier Monitoring
Problem Anticipation and Resolution
Human Resources Oversight
Work History
10/2020 to 06/2021
GM CoachKroger – San Tan Valley, AZ,
Developed effective business plans to align strategic decisions with long-term objectives.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
12/2019 to 10/2020
Store Co-ManagerWegmans Food Markets – Rossville, MD,
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
05/2018 to 12/2019
Overnight Assistant ManagerCheckers Drive-In Restaurants, Inc. – Jersey City, NJ,
Maintained outstanding store conditions and visual merchandising standards.
Secured merchandise by implementing security systems and measures.
Addressed customer complaints and issues regarding service delivery.
05/2017 to 05/2018
Assistant Manager - Grocery Sap – South San Francisco, CA,
Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Engaged customers and provided very high level of service and support, helping find desired products and items.
Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
03/2017 to 05/2017
Assistant Manager TraineeUnder Armour, Inc. – Mcafee, NJ,
Managed opening and closing procedures.
Maintained store equipment, including computers, printers and fax machines.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Coordinated site investigations, documented issues and escalated to executive teams as needed.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
10/2016 to 03/2017
Support ManagerThe Tjx Companies, Inc. – Lake Geneva, WI,
Prepared daily reports to assist business leaders with key decision making and strategic operational planning.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Prepared employee schedules for maximum coverage during key hours.
Established and updated work schedules to account for changing staff levels and expected workloads.
03/2013 to 10/2016
Stationary Department Manager Walmart – City, STATE,
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Increased efficiency and team productivity by promoting operational best practices.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
05/2010 to 03/2013
Houseware Department Manager Walmart – City, STATE,
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Increased efficiency and team productivity by promoting operational best practices.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
02/2008 to 05/2010
Overnight Stock AssociateWalmart – City, STATE,
Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
Readied items for sales floor stocking by affixing tags and preparing pallets.
08/2007 to 02/2008
Backroom AssociateWalmart – City, STATE,
Received incoming merchandise and stored in correct stock locations.
Maintained orderly stockroom for ease of retrieval.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
Expected in 07/2007
Bachelor of Arts: History Pontifical Catholic University of Puerto Rico - Ponce, PR GPA:
Expected in 05/2002
High School Diploma: Luis LLorens Torres High School - Puerto Rico , GPA:
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