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Gm Coach Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Determined Manager with success boosting sales, productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balances targets with resources and optimizes long-term success.

Skills
  • Team Leadership
  • Training and Development
  • Food Preparation and Safety
  • Conflict Resolution
  • Performance improvement
  • Business Development
  • Staff training/development
  • Employee scheduling
  • Efficient multi-tasker
  • Coaching and mentoring
  • Verbal and written communication
  • Effective leader
  • Operations management
  • Relationship building
  • Consistently meet goals
  • Sales expertise
  • Deadline-oriented
  • Exceptional interpersonal communication
  • Recruitment
  • POS systems
  • Delegation
  • Inventory management
Work History
GM Coach, 04/2013 to Current
Albertsons Company Inc.Redwood City, CA,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Monitored security and handled incidents calmly.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Evaluated report data to proactively adjust and enhance operations.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
Replenishment Manager, 10/2020 to 06/2021
BiolifeDel City, OK,
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Stocked designated items on shelves, end caps and displays.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Greeted customers and directed to requested products.
  • Unloaded deliveries from trucks in prompt fashion.
  • Interacted with guests in friendly and knowledgeable way.
  • Addressed customer complaints and requests by resolution or escalation.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Kept work areas neat, clean and free from debris.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Stocked shelves to match planogram images and instructions.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Developed plan-o-grams and layouts that maximized sales.
  • Rang up customer purchases and carefully counted back currency and bills, reducing drawer errors Number%.
  • Moved and lifted heavy loads of merchandise using Type equipment.
Food and Consumable Coach, 02/2020 to 09/2020
SpartannashSouth Bend, IN,
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Assistant Manager , 08/2017 to 03/2020
WalmartCity, STATE,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Planned team-building exercises to increase employee performance and job satisfaction.
Dry Grocery Department Manager, 04/2015 to 08/2017
WalmartCity, STATE,
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Performed key tasks to promote inviting grocery store appearance.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Mentored new sales associates to contribute to store's positive culture.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Meat Department Associate, 04/2013 to 05/2015
WalmartCity, STATE,
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
  • Completed inventory counts, reordered stock and removed expired items from supply.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.
  • Restocked products based on available inventories and customer demands.
  • Performed meat inspections and checked temperature environment to maximize food safety.
Education
Diploma: , Expected in 06/2009
San Augustine High School - San Augustine, TX,
GPA:

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Resume Overview

School Attended
  • San Augustine High School
Job Titles Held:
  • GM Coach
  • Replenishment Manager
  • Food and Consumable Coach
  • Assistant Manager
  • Dry Grocery Department Manager
  • Meat Department Associate
Degrees
  • Diploma

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