Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Solution-focused Computer Scientist with 4+ years of experience in the telecommunications field. Focused on developing solutions to meet changing business and customer demands. Aiming to leverage academic and professional experiences in project life-cycle, IT strategies, and application & software development.

Work History
Global Technical Service Engineer, 01/2020 to Current
SenteraSaint Paul, MN,
  • In charge of working with Network Operation Centers (NOC) and individual customers of undersea cable systems including HAVFRUE, PPC-1, and EURICE/FARICE/DANICE, to troubleshoot and resolve system technical problems with SubCom equipment and third party equipment (such as network DCN elements), internationally.
  • Utilizes VPN's and Terminal Emulator Programs to perform remote software and firmware upgrades on internal and external equipment utilizing linux-based systems.
  • Schedules individual and routine calls with project managers, fiber pair owners, NOCs, and all other system customers to oversee and prepare for future projects and to improve service of current projects.
  • Consults with and manages engineering team to evaluate interface between hardware and software, develop specifications and performance requirements, and updating legacy equipment to newer models.
  • Works with legal, sales, and finance to generate end of support letters for systems with legacy equipment and to come up with future customer solutions with the most up-to-date equipment.
  • Assists the System Test team with installing and configuring new networks utilizing, Perle IOLAN RAU's, Cisco PoE+ Switches, Cisco Series Routers, and other network equipment in addition to configuring and upgrading workstations in terms of software and hardware for future customer use.
  • Supports Front Line Management (FLM) and travels to specific cable stations to identify, troubleshoot, and resolve hardware/software issues.
  • Implements the uses of JIRA and Confluence as a trouble ticketing system and database for the GTSC.
  • Creates Java programs and linux-based scripts to assist the team in testing specific SubCom equipment.
Network Testing Engineer, 07/2018 to 01/2020
SubCom LLCCity, STATE,
  • Independently traveled nationally & internationally to station sites including Japan, Spain, Norway, Oregon, and Los Angeles.
  • Held responsible for acceptance of submarine cable systems for multiple projects & well known suppliers (including Google, Facebook, and Microsoft)
  • Supervised and managed on-site installation by and testing activities, overseeing any necessary diagnostics, troubleshooting, service and repair of product.
  • Determined acceptance testing solutions in accordance with product and customer specification (supply contract and technical volume)
  • Developed, verified, and implemented field test plans and methods of procedure in addition to planning, engineering, procuring, installing, and testing terminal equipment.
  • Approved operational quality of installed terminal equipment and undersea systems through the use of Linux based systems.
IT Specialist Intern, 01/2017 to 05/2017
SubCom LLCCity, STATE,
  • Collaborated with & interviewed vendors such as Oracle, SAP, MicroStrategy, and Domo to locate replacement components and resolve advanced problems through the use of BI tools and infrastructures.
  • Extensively researched and studied C# fundamentals and linked the skills acquired to utilize Visual Basic.
  • Explored the front-end and back-end operations of Jira and how to manipulate the application to assist users and expedite positive performance throughout the company.
Clubs & Activities

SubCom - SubCommunity Founder & Administrator

Eatontown, NJ

01/2019 - Current

  • Transitioned and restructured the SubCom Young Professional Group, now known as SubCommunity, through the company's transition from a partnered to an individual company.
  • Conducts and attends budget meetings with upper management to approve the SubCommunity budget every fiscal year.
  • In charge of working with CCO in submitting and approving purchase orders for SubCommunity.
  • Oversees an administration board of employees with assigned duties within SubCommunity.
  • Creates and supervises events including professional development, social/networking, and community involvement.
  • Utilizes the uses of Sharepoint to store meeting minutes, event calenders, and employee forums.
  • Programming experiences with CSS, HTML, JavaScript, Java, C++, C# and SQL
  • Proficient in Linux, Windows, and Mac Operating Systems
  • Experience with Cisco Hardware and Software
  • Proficient in Microsoft Office
  • Conversationally Fluent in Arabic
Bachelor of Science: Computer Science, Expected in 05/2018
Stevens Institute of Technology - Hoboken,
  • Recipient of Edwin A. Stevens Scholarship
  • Dean's List
  • Founded and Chartered Alpha Phi - Kappa Delta Chapter at Stevens Institute of Technology and elected to Vice President of Programming and Education in 2017.
  • Founded Stevens RGB Photography Club in 2016 and elected to Vice President.
  • Member of Stevens Concert Band

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Resume Overview

School Attended

  • Stevens Institute of Technology

Job Titles Held:

  • Global Technical Service Engineer
  • Network Testing Engineer
  • IT Specialist Intern


  • Bachelor of Science

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