Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Global Mobility Manager, 11/2015 - Present
Yahoo! Sunnyvale, CA,
  • Responsible for management of Global Mobility program As central point of contact, provide global mobility related expertise, consultation and cost estimates to local and home office HR Business Partners, talent selection partners, team members and business units Provide technical expertise on tax, equity, immigration, social security and payroll compliance Track and report mobility-related costs, including approving and tracking home leave for expatriates and ensuring proper cross-charge of expenses for transfers Update the global mobility policy and program guidelines ensuring industry competitiveness and compliance with legal, tax, and local employment regulations Manage vendor partners and address daily service concerns; handle escalation from relocation/immigration providers, and identify process improvements and cost-saving opportunities Workday implementation team member for new HRIS system.
Senior Global Mobility Specialist, 12/2013 - 11/2015
Wipfli Llp Fox Cities, WI,
  • Developed Request for Proposal and managed team in selection of Relocation Services Provider Benchmarked, wrote and oversaw implementation of International Assignment Guideline Assisted Compensation department with quarterly and annual bonus reporting Team member in Benefits department selection of Employee Assistance Provider Worked with assignee and home/host country HR Personnel to setup the international assignment, including calculating salary package, preparing cost projections and conducting policy consulting Managed relationships with all vendors including relocation, immigration, and tax.
Senior Global Mobility Counselor, 12/2010 - 11/2013
Associated Catholic Charities Cumberland, MD,
  • Managed relocation for assignee, serving as central reference point and advocate throughout process including Human Resource teams Provided key services including: policy counseling, visa and immigration, intercultural and language training Closely monitored vendor partner performance to ensure highest quality of service and policy compliance Directly assisted client contacts with exception requests and RFP's as related to policy provisions Worked effectively across departments to coordinate delivery of contracted global relocation management services to ensure positive assignee experience for overall customer satisfaction Identified opportunities to maximize revenue stream while ensuring cost containment for clients.
Client Services Specialist, 01/2006 - 12/2010
Convertflow Miami, FL,
  • Prepared client communications: white papers, monthly, quarterly and annual reports Managed revenue generating mortgage lead program with national providers Worked with finance to ensure accuracy of invoices in accordance with client benefits Completed revenue forecast and tracked performance versus plan Managed Community and Career assistance program and supervised consultant team.
Housing Specialist, 03/2001 - 01/2006
Convertflow Miami, FL,
  • Managed 600 leased units per year Responsible for annual rental payments of $1.6M Negotiated revenue options with vendors to transition programs from liability cost to income generating Managed housing for national executive training program.
Account Executive, 01/2000 - 03/2001
Convertflow Miami, FL,
  • Achieved corporate sale revenue goal of $2.5M Secured group business: Elemica, Republican National Committee, KPMG, "Unbreakable" Film Managed sales process: prospecting, needs analysis, price negotiation, closing and follow-up Experienced in cold calling, building blitzes, tele-prospecting and networking functions.
Account Executive, 10/1999 - 12/1999
Plentific New York, NY,
  • Managed transition of current clients to reflect merger of Execustay and Marriott.
  • .
  • Cross marketed Marriott hotel products and introduced Execustay product to local human resource organizations.
Account Executive, 06/1998 - 10/1999
Amentum Los Alamitos, CA,
  • Prospected emerging technology and pharmaceutical companies Analyzed sales statistics to determine further sales expansion Corporate representative for Employee Relocation Council, Delaware Valley Relocation Council, Greater Valley Forge Human Resources Association, New Jersey Relocation Council and Tri-State Relocation Council.
Business Development Executive, 06/1997 - 05/1998
First American Financial FL, State,
  • Developed and designed client policies, program procedures, and presentation materials.
  • .
  • Completed client implementation and transition to service team.
Site Project Manager, 10/1XXX - 05/1997
Hoechst Marion Roussel Forward Mobility, Inc City, STATE,
  • Secured International Group Move with gross sales of $1.2M Trained and supervised on-site Resource Staff Tailored International Resource Guide for French and German expatriates Partnered with corporate client HR team to effectively and efficiently meet company goals Coordinated temporary housing, hotel accommodations and travel arrangements.
Client Relations Manager, 06/1993 - 11/1XXX
Forward Mobility, Inc City, STATE,
  • Developed existing client accounts, expanded service base 100% business increase: Hoechst Marion Roussel, Carter Wallace, Hoechst Celanese Secured and managed client group move between NYC and Cranbury, NJ Drafted procedural guidelines for new and existing accounts Conducted national training sessions for regional human resource managers.
Site Relocation Administrator, 11/1992 - 06/1993
Merck & Co., Inc Forward Mobility, Inc City, STATE,
  • Worked directly with Relocation Manager implementing national relocation program.
  • Processed and audited employee expenses and invoices.
  • Created process to track relocation benefits and expenditures.
Master of Science: Human Resource Development, Expected in
Villanova University - , PA
Human Resource Development
Bachelor of Arts: International Politics, Expected in
Pennsylvania State University - University Park, PA
International Politics
Certificate Program: Executive Negotiation: , Expected in
United World College American West - Montezuma, NM
: , Expected in
University of Notre Dame, Mendoza College of Business - Notre Dame, IN
University Alliance Scholarship Recipient Summer Program: International Economics, British Politics
: , Expected in
New College, Oxford University - Oxford,
Certified Relocation Professional (CRP) Global Mobility Specialist Strategic (GMS - T) Society for Human Resource Professionals (SHRM) Employee Relocation Council (ERC) Accomplishments NJ Forum for Expatriate Management (FEM) Steering Committee, 2016 When Pigs Fly Award, "Development of Global Network Program", 2011 Bright Ideas Award, 2010 Managers Choice Award, 2009 When Pigs Fly Award "Completion of Internal Computer Integration Project", 2008 National Sales Training Program "Marriott Edge", 2000 Chaired Membership Committee, Delaware Valley Relocation Council 1999-2000
Benefits, central point of contact, closing, cold calling, consultant, consultation, consulting, Council, counseling, client, clients, customer satisfaction, Customer Service, delivery, Economics, equity, Film, finance, French, German, home office, HRIS, Human Resource, Human Resources, HR, legal, materials, needs analysis, Negotiation, networking, payroll, Personnel, policies, Proposal, quality, reporting, RFP, sales, statistics, tax, white papers, time management, travel arrangements, written communication skills, annual reports

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School Attended

  • Villanova University
  • Pennsylvania State University
  • United World College American West
  • University of Notre Dame, Mendoza College of Business
  • New College, Oxford University

Job Titles Held:

  • Global Mobility Manager
  • Senior Global Mobility Specialist
  • Senior Global Mobility Counselor
  • Client Services Specialist
  • Housing Specialist
  • Account Executive
  • Account Executive
  • Account Executive
  • Business Development Executive
  • Site Project Manager
  • Client Relations Manager
  • Site Relocation Administrator


  • Master of Science
  • Bachelor of Arts
  • Certificate Program: Executive Negotiation

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