global education solutions manager resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Leader in the field of educational technology with the ability to successfully analyze, research, and interpret information/findings within school institutes to influence and recommend appropriate optimizations and improvements for academic achievement. Utilizes strong quantitative skills along with different tools and standards to seek and support effective educational programs. Monitors large scale projects to determine and execute application solutions; completes tasks in a timely manner. Solid IT and instructional management with effective interpersonal communication skills. Establishes priorities to meet objectives while inspiring a cohesive and collaborative team environment with an attitude of cooperation as a hands-on mentor.



  • Education Administrator
  • Education Director Cabinet Member
  • EdTech Conference Executive
  • Education Software Management
  • Education Curriculum Implementation
  • Education PD Implementation
  • Technology Integration Leader
  • Stakeholder Data Survey Analysis
  • Certified Teacher Management
  • Budget Administration
  • Policy Governance
  • Management & Mentorship
  • New School Building Planning
  • Executive Board Presentations
  • Department Team Development


  • Vendor Sourcing
  • Project/Program Management
  • Contract Negotiations & Management
  • Agile Work Processes
  • Process improvement & Best Practices
  • Expense Analysis
  • Documentation Management
  • Quality Assurance
  • Resource Planning
  • Infrastructure Planning
  • Cyber/Intrusion Security
  • Data Center Management
  • Networking (DNS, DHCP, SSL)
  • EdTech Digital Software Implementation/Management
  • Microsoft Server/Software Suites
  • Google Apps Suite & Administration
  • Social Media Platforms
03/2021 to Current
Global Education Solutions Manager HP City, STATE,
  • Lead and/or assist in design of education hardware and software solutions
  • SME for Education technology products
  • Work closely with HP's product management and engineering teams to define and deliver a portfolio to meet education customer’s needs
  • Manage and create synergies between HP Alliance relationships with Microsoft, Intel, AMD, Google, and nVIDIA to help increase business engagement, technology innovation discussion, marketing engagements and Go-To Market initiatives.
11/2008 to 11/2020
Director of Instructional Technology Middleton School District City, STATE,
  • Over 15 years’ managing and implementing instructional technology and curricular education programs within a K-12 institution
  • Mentored and instructed a team of three mastery teachers and eight technicians and to successfully develop and support educational and technical solutions for all end users; managed $400k annual budget for the district
  • Collaborated with Superintendent as part of school district’s Director’s Cabinet
  • Responsible for technology support of 4,500+ users (i.e. Administrators, teachers, students); managed reliability of 30+ education software applications while working with EdTech companies on implementation and support
  • Worked and maintained strong relationships with EdTech vendors to evaluate potential program needs
  • Assessed educational technology needs, designed, and implemented a 1-3-5-year plan to update core educational systems and improve reliability with dynamic infrastructure for ever-changing organizational needs
  • Optimized and improved model of customer service and reliability for end-users by providing guaranteed 30-minute turnaround time for issues resulting in mission critical devices/systems
  • Maintained solid mission-critical technology district operations when budgets were cut by 75% (2009, 2020)
  • Streamlined internal technologies with proven standardization to help boost reliability and effectiveness
  • Spearheaded a 1:1 laptop program (Kindergarten through 12th grade), providing 4,500 laptops


  • Extensive experience and success managing skilled technicians and staff looking to start a career in technology and education
  • Implemented technology solutions (i.e. audio enhancement systems, webcams, and virtual web conferencing) during COVID-19 school sessions (2020)
  • Collaborated closely with Administrators, teachers, students, and parents on utilizing educational programs to ensure what is best for students
  • Established a COVID-19 distant staff plan to have successfully acquire and delegate available technology for staff members to utilize while having to work from home (2020)
  • Managed a historical one-time budget of $3M for a new $54M state-of-the-art high school to design and implement optimal and functional infrastructure and technology
  • Instituted a $900k budget for effective campus intrusion security, 250+ security cameras, and visitor management systems (2020)
  • Executed a 1:1 laptop initiative starting in 2012 for grades 9-12, continuing through grades 4-8 by 2017, and finalizing a district wide 1:1 in August of 2020
  • Pioneered a student driven IT Help Desk in 2012 for grades 9-12, continuing with grades 6-8 in 2017
03/2006 to 10/2008
District Technology Coordinator/Systems Administrator Fruitland School District City, STATE,
  • Directed the school district’s Technology Department for four schools which included 13 production servers, 50+ networking devices, and 1,500+ Windows platform computers and printers
  • Built and managed a team of educational technology leaders to help implement the district plan
  • Worked with the school district Superintendent, Principals, department heads, teachers, and others who to successfully implement the district technology plan
  • Responsible for configuration and maintenance to all technology hardware, software, network level devices


  • Instituted an effective technical infrastructure and technology devices for a new Elementary school (2007)
  • Provided system administration for district server farm, achieving 99.5% uptime
06/2002 to 03/2006
Technical Project Lead/Network Support Engineer Hewlett-Packard City, STATE,
  • Provided proactive technical support to 50+ internal Hewlett Packard customers annually
  • Consulted with HP Program Managers, Project Managers, Engineers, and IT Staff to determine the business needs, technical requirements, scope, risks and dependencies associated with projects; drafted comprehensive project plans highlighting functional and technical specifications
Education and Training
Expected in 05/2002 to to
Bachelor of Science: Computer Information Systems
Boise State University - Boise, ID,
Expected in to to
Bachelor of Science: Computer Science
University of Idaho - Moscow, ID,
Expected in to to
Bachelor of Science: Management Information Systems
College of Idaho - Caldwell, ID
Activities and Honors
Member, Idaho Educational Technology Association Member (IETA) 2007 – PRESENT
Websites, Portfolios, Profiles

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Resume Overview

School Attended

  • Boise State University
  • University of Idaho
  • College of Idaho

Job Titles Held:

  • Global Education Solutions Manager
  • Director of Instructional Technology
  • District Technology Coordinator/Systems Administrator
  • Technical Project Lead/Network Support Engineer


  • Bachelor of Science
  • Bachelor of Science
  • Bachelor of Science

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