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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
I am a customer service oriented IT professional focused on resolving user software and hardware issues on both Mac and IOS platforms, seeking to bring my outstanding technical knowledge to a team environment. I strive to communicate and share my experiences to build relationships. I am an enthusiastic Apple Genius specializing in understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems.
Skills

    Troubleshoot Mac OS X software and Hardware

    Troubleshoot IOS software and hardware

    Troubleshoot network connections for Mac and IOS

    Experience in troubleshooting Microsoft Windows OS software



    Customer service expert

    Analytical and critical thinker

    Fast learner

    Skilled multi-tasker

    Work History
    Genius Mac Technician, 06/2014 to Current
    Bridgestone CorporationClearwater, FL,
    Top performing Mac and iPhone technician continuously developing strategies for the team to reduce customer wait time.
    Conduct detail oriented troubleshooting to identify customer needs and provide appropriate solutions. 
    Resolve customer issues in a clear, courteous and straightforward manner. Consistently exceed expectations during repairs by monitoring and adjusting turnaround time to meet customer demand. 
    Install and troubleshoot Mac OS X and IOS software including network issues. Mentor new Genius team for Tier 1 service procedures with troubleshooting to provide the best service for our customers. 
    Mobile Specialist, 01/2014 to 05/2014
    Autonation, Inc.West Palm Beach, FL,
    Responsible for providing professional and courteous service to customers at all times.
    Serviced and supported Apple mobile IOS devices.
    Identified and solved technical issues with a variety of diagnostic tools.
    Product Specialist, 07/2011 to 01/2014
    EatonLincoln, NE,

    Contributed to Apple retail sales by promoting Apple products to corporate and retail clients.

    Identified  customer needs and provided appropriate product suggestions.

    Developed and maintained corporate relationships including applications and hardware support, training and product purchase programs.

    Facilitated training to enhance the customers knowledge of personal Apple products, services and applications.

    Software Specialist, 2007 to 2011
    Brown & Brown, Inc., NC,

     Implemented and maintained computer applications and operating systems.

     Documented client requirements and developed solutions to meet client needs.  

     Modified and improved existing IT systems and applications.

    Claims Manager, 2004 to 2006
    National Vision AdministratorsCity, STATE,

    Developed various reports to track and monitor all areas of production Assigned projects and organized daily activities for department.

    Researched and implemented strategies for a web-based processing center roll out. Assisted in recruiting for the company and led interviews with prospective employees.

    Certifications
    Apple Mobile CertifiedApple Mac Certified
    Education
    Associate of Arts and Sciences (A.A.S.): Retail Business Management, Fashion Merchandizing, Expected in
    MCC State University of New York - Rochester, NY
    GPA:
    6 Credits to Bachelors degree: Computer Science Information Systems, Expected in 2012
    New Jersey Institute of Technology - Newark, NJ
    GPA:

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    School Attended

    • MCC State University of New York
    • New Jersey Institute of Technology

    Job Titles Held:

    • Genius Mac Technician
    • Mobile Specialist
    • Product Specialist
    • Software Specialist
    • Claims Manager

    Degrees

    • Associate of Arts and Sciences (A.A.S.)
    • 6 Credits to Bachelors degree

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