Troubleshoot Mac OS X software and Hardware
Troubleshoot IOS software and hardware
Troubleshoot network connections for Mac and IOS
Experience in troubleshooting Microsoft Windows OS software
Customer service expert
Analytical and critical thinker
Contributed to Apple retail sales by promoting Apple products to corporate and retail clients.
Identified customer needs and provided appropriate product suggestions.
Developed and maintained corporate relationships including applications and hardware support, training and product purchase programs.
Facilitated training to enhance the customers knowledge of personal Apple products, services and applications.
Implemented and maintained computer applications and operating systems.
Documented client requirements and developed solutions to meet client needs.
Modified and improved existing IT systems and applications.
Developed various reports to track and monitor all areas of production Assigned projects and organized daily activities for department.
Researched and implemented strategies for a web-based processing center roll out. Assisted in recruiting for the company and led interviews with prospective employees.
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