Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Business-driven General Manager with more than 15 years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines. Goal-oriented with natural talents.

  • Decision Making
  • Administrative Management
  • Customer Service Management
  • Multitasking and Prioritization
  • Product Transportation
  • Materials Planning and Logistics
  • Policy Development and Enforcement
  • Self-motivated
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
Work History
General Manager Administration, 01/2018 to 03/2021
Universal Forest Products, Inc.Cedar Hill, TX,
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Facilitated communications between company, Managers and overseas partners to maintain efficient operations.
  • Selected and negotiated contracts with new supply vendors in United States, Mexico and Guatemala, to obtain top-notch pricing on materials and items.
  • Elaborated business plan and reports to Benjamin Moore USA.
  • Scheduled shipments and booked transportation overseas.
  • Controlled payments of merchandise, taxes, transportation and personnel in charge of inventory.
  • Updated and controlled web pages and social media profiles with engaging and current content.
  • Reported all operations and general management to CEO of Juanito Juarez Inc.
  • Translated all the information in writing from English to Spanish, for a better understanding of products and managements procedure.
  • Coordinated media meetings with vendors for new products, training and management procedures.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
General Manager Administration, 09/2016 to 03/2018
Arriola's Contractors IncCity, STATE,
  • Processed employee expense reports quickly to prevent delays in payouts.
  • Directed business processes from conceptualization through end-user delivery.
  • Reduced errors in accounting and financial reporting by modifying current processes.
  • Used measurements, analysis and process alternatives to arrive at best practices.
  • Maintained safe work environment with zero accidents or lost work days.
  • Saved money by overseeing cost-effective material sourcing and effective work orders.
  • Complied with operational standards and OSHA regulations.
  • Maintained payroll data and attendance records.
  • Verified completed projects on time and within allocated budget.
  • Verified with subcontractors completion and corrective actions in projects.
  • Interfaced with laborers, clients and city council to complete projects on-time and under budget.
  • Reconciled, returns and financial reports in QuickBooks.
General Manager of Operations, 01/2005 to 08/2016
Chapina Bakery Inc.City, STATE,
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Reviewed shift reports to understand current numbers and trends.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over all inquiries.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
  • Iced and airbrushed cakes and other pastries for customized orders.
  • Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
  • Created unique daily specials to drive business growth.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Managed in-store, pick-up orders and catering needs.
  • Served bakery customers daily with professional and effective customer service.
  • Managed inventory, labor, expenses and other operational processes.
  • Coordinator of non-profit associations from Guatemala in Maryland, Virginia and DC.
  • Trained to Citizen Program of Police Department of Prince George's County for better performance in non-profit association.
  • Volunteer in Police Department of Prince George's County.
  • Volunteer in AGUA Association.
  • Volunteer in Embassy and Consular Section of Guatemala.
BBA: Business Administration And Management, Expected in 10/2003
Universidad Francisco Marroquin - Guatemala,
Bachelor of Administrative Studies: , Expected in 10/1999
Universidad Francisco Marroquin - Guatemala,
Native or Bilingual
Professional Working

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  • Universidad Francisco Marroquin
  • Universidad Francisco Marroquin

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