, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dynamic and performance-driven professional with high integrity, strong work ethic, and great leadership skills. Meticulous and resourceful Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives. I enjoy solving complicated situations and pursuing solutions. I have the ability to calm people down and drill down to the core issue to problem solve. I'm able to build trust and loyalty.
Skills
Networking
Issues resolution
Recruiting and hiring
Logistics management
Company guidelines
Schedule management
Supervision and training
Customer retention
Employee development
Policy/program development
Purchasing and planning
Planning
Decision-making
Computer skills
Troubleshooting
Partnership development
Resource coordination
MS Office
Experience
01/2012 to 05/2018General DirectorFabbers | City, STATE,
Pioneered the introduction of desktop 3D printers into greenfield markets.
Coached sales team process and met directly with C-level principals.
Conducted training seminars and sales seminars for regional distributors.
Oversaw localization of UI for various 3D industry software products.
Planned budget and oversaw with accountant company finances.
Managed international wire transfers according to the law
Controlled international logistics
Prepared customs clearing documents according to strict time schedule and rules
Developed package solutions for extending traditional markets for 3D desktop solutions.
Maintained a distribution network of over 15 independent representatives.
Spoke publicly and represented the company at various 3D printing forums and public meetings.
Organized educational 3d printing forums and masterclasses
Lectured on 3D printing technologies
Developed department performance goals and methods for achieving milestones.
Created company's mission and vision statements to motivate employees.
Maintained ERP database by entering referral and appointment data.
Reviewed completed work to verify consistency, quality and conformance to creative plans.
Prepared annual budgets for business.
Oversaw staff, financials and key performance indicators to manage business operations.
02/2018 to 04/2018Head of Operational DevelopmentErnest Airlines | City, STATE,
Established ticketing office for airline entry into market
Hired personnel for ticketing office
Trained personnel for ticketing office
Set up communication channels and workflow between airline headquarters and international call center
Resolved customers with special circumstances including those with cancelled flights, delays under pressure and with frequent interruptions
09/2015 to 05/20173D Printing Education Program DirectorKyiv Chamber Of Children And Youth | City, STATE,
Initiated the creation of recreational 3D modeling and printing educational program
Wrote curriculum and lesson plans for various level and/or age groups
Developed marketing campaign via social media targeting the general public
Conducted public-facing interviews with media
Presented program to locals schools with masterclass module
Taught students in 3D printing technologies
Recruited and oversaw student-volunteer's interaction with students
Operated a variety of machinery and software including 3D printers, 3D scanning systems and modeling software
Prepared student work stations to execute developed curriculum
Co-authored with the Head of Department the educational budget for developed curriculum
09/2009 to 01/2012Head of Corporate DepartmentAmerican Travel Group | City, STATE,
Established corporate privacy guidelines for Corporate VIP’s , public personas and high-level political figures.
Coordinated sub-agencies ticket sales departments
Developed unique travel packages for travel agents
Interfaced directly with travel service providers, such as airlines, cruise companies, hotels, etc.
Trained new agents on company ERP (Enterprise Resource Management Software) and established work-flow
Learned and then taught Sabre GDS (Global Distribution System) to other agents and sub-agents
Work closely with Director to establish new product lines
Issued tickets effectively for VIP's under strict time pressures while handling frequent interruptions from other responsibilities
Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
Education and Training
Expected in 05/2002Master of Arts | Ukrainian History And Museum StudiesKyiv National University of Culture And Art, Kyiv, GPA:
Languages
English:
Full Professional
Negotiated:
Russian:
Native/ Bilingual
Negotiated:
Ukrainian:
Native/ Bilingual
Negotiated:
Spanish:
Elementary
Negotiated:
Certifications
EQ & Leadership development Training - 2010
The International passenger Tariffs and Transportation Documentation Training - 2007
Amadeus Central Ticketing Course, Amadeus Ukraine - 2006
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