Gateway Operations Specialist resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Professional, detail-oriented Telecommunications Specialist motivated to drive projects from start to finish as part of a dynamic team.
Skills
Strong customer focus
Telecommunications circuit troubleshooting
Complex issues management
Excellent interpersonal skills
Works well in a team environment
Excellent communication skills
Network connectivity knowledge
Telecommunications specialist
Analytical and critical thinker
Willing to travel
MPLS and IP networks knowledge
SONET and DWDM networks knowledge
Work History
08/2012 to Current Gateway Operations SpecialistLeidos Holdings Inc. | Barksdale Air Force Base, LA,
Provides Tier I customer assistance to EMSS end-users on usage, dialing, and operation of the Iridium satellite phone.
Serves as DISA-PAC/EMSS and "Iridium Satellite Hawaii" network operator.
Monitors Iridium/EMSS network management systems, Building Automation Systems and access control systems for alarms and/or anomalies.
Responds to Building Automation System and Access Control alarms.
Performs routine prescribed checks of the Gateway facilities and instrument readings.
Maintains accurate, descriptive and timely entries in the Master Station Log.
Processes Iridium and Regional Network Security Operations Center (RNSOC) INMS trouble tickets
Monitors
alarms and determines likely cause of alarm indication based on network
management system alarm description and event history, for possible
early problem detection and resolution.
Reports system problems
through the Iridium trouble ticket system and also through the DISA
Regional Network Operations and Security Center (RNOSC)
Provides customer services to assist customers resolve problems.Provisions RUDICS accounts.
Works
in a team environment on various projects and initiatives that support
and sustain the development and coordination of assigned
IT/telecommunications equipment, systems, and/or programs.
Assist with system and cable installation/termination for Gateway upgrades..
03/2009 to 08/2012eNOC SpecialistBombardier | Houston, TX,
Responsible for processing, validating, tracking, coordinating the
processes associated with the installation and maintenance of SONET and
other Transport telecommunications services, facilities, and equipment
assets Island-wide.
Works independently or in a team environment on
various projects and initiatives that support and sustain the
development and coordination of assigned IT/telecommunications
equipment, systems, and/or programs including MPLS service and NextGen
IP Television services.
Participates in resolving problems associated
with NOC projects, ensuring project goals are accomplished, and meeting
all reporting requirements while providing technical support to the
engineering, field operations, central office operations, and switch
functions through remote monitoring and surveillance tools.
Resolves
difficult technical issues associated with the installation and changes
in the configuration of various telecommunications equipment.
Ensures
overall compliance with predetermined technical and vendor requirements.
Reviews
specifications and operational capabilities of the respective equipment
and services to ensure provisioning and operational requirements are
met.
Applies knowledge of telecommunication policy and procedures to
ensure company and customer services requests are proficiently
completed while minimizing excessive use of manpower and resources.
Applies
knowledge of telecommunication networks to assist and guide field
personnel with installation and troubleshooting of various
telecommunications facilities and services.
Uses ability to research
historical circuit data, analyze available information and make sound
recommendations to field personnel regarding troubleshooting.
Applies
knowledge of the principles, methods or tools for developing,
scheduling, coordinating and managing projects and resources while
operating various monitoring tools, GUI's, and ticketing systems.
Responsible for overall monitoring and surveillance for the Hawaiian Islands Telecom network. Functions
include switching, transport operations, network surveillance, central
office equipment installations, Next Generation Services support (Video,
VOIP, and IP Based Services), network monitoring and control and network administration.
Perform
provisioning, maintenance, facilities assignment, database management
and design operations as well as administration and management of
associated Network Operating systems and interfaces required to respond
to internal and external service requests.
Respond to equipment alarms on 5ESS switches, DMS100 switches, and GTD5 switches throughout the Hawaiian Islands.
Respond to equipment alarms on multiple types of multiplexers, dacs, channel banks, and IP based equipment.
Create Remedy
trouble tickets on network equipment, network circuits, and high-level
customer circuits for repair and tracking purposes.
Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
10/2005 to 03/2009Customer Communications TechnicianQwest Communications | City, STATE,
Apply Knowledge of telecommunication networks to provide customer
service/support to large businesses throughout several states on various
telecommunications circuits and services.
Remote fault analysis of special service telephony circuits including T1, T3, OC3, OC12 and other Sonet carriers.
Perform
loop back tests to CSU/DSU equipment located at customers' premise via remote testing software and outside technicians and equipment vendors.
Retrieving and interpreting PM data and HDSL statistics to help determine fault locations.
Manage and coordinate work efforts by interfacing with several work groups, both internal and external.
In
a call center environment, receiving inbound and making outbound calls
to assist customers and vendors with trouble isolation on circuits.
Applies
knowledge of telecommunication policy and procedures while using WFA/C
trouble ticket system to assist with tracking efforts and maintaining a
log of all activities related to efforts.
Proactive monitoring,
interpreting, analyzing and diagnosing the output of the network to
determine the end-to-end status of the network and its elemental
components.
Use of NMA to gain remote access of Titan, Fujitsu and
other manufactured multiplexers to verify line code, framing formats, and to
place software loops in Long haul circuits for testing purposes.
09/2004 to 10/2005Telecommunications SpecialistDISA-PAC | City, STATE,
Provides Tier I customer assistance to EMSS end-users on usage, dialing, and operation of the Iridium satellite phone.
Serves as DISA-PAC/EMSS and "Iridium Satellite Hawaii" network operator.Monitors
Iridium/EMSS network management systems, Building Automation Systems
and access control systems for alarms and/or anomalies.
Responds to Building Automation System and Access Control alarms.
Performs routine prescribed checks of the Gateway facilities and instrument readings.Maintains accurate, descriptive and timely entries in the Master Station Log.
Processes Iridium and Regional Network Security Operations Center (RNSOC) INMS trouble ticketsMonitors
alarms and determines likely cause of alarm indication based on network
management system alarm description and event history, for possible
early problem detection and resolution.
Reports system problems
through the Iridium trouble ticket system and also through the DISA
Regional Network Operations and Security Center (RNOSC)
Provides customer services to assist customers resolve problems.
Provisions RUDICS accounts.Works
in a team environment on various projects and initiatives that support
and sustain the development and coordination of assigned
IT/telecommunications equipment, systems, and/or programs.
Assist with system and cable installation/termination for Gateway upgrades..
09/2000 to 09/2003Field Representative SpecialistGeneral Dynamics, Network Systems | City, STATE,
Installation and upgrading of Lucent CDMA equipment and Marconi and various other Power equipment including backup batteries in Cell Sites for large wireless carrier.
Installation and Terminating RF and CAT5 cable with RJ45 and appropriate RF connectors.
Optimizing Cell sites with Hewlett Packard Test equipment and Power Meters.
Installing DSX cross connect equipment and Mini-Dacs equipment.
Use of Hyper-terminal to access various Mini-Dacs equipment.
Use of T-Bird Test equipment to assist in troubleshooting possible T-1 malfunctions.
Perform various functions of Equipment Engineer, which includes use of Peoplesoft Purchasing Application Software.
Duties also include site surveys to determine specific equipment needs and creating purchase requisitions for necessary equipment for cell sites.
09/1998 to 09/2000Customer Communications TechnicianQwest Communications | City, STATE,
Remote testing and troubleshooting of telephony circuits including DS0, DS1 and ISDN.
Manage and coordinate work efforts by interfacing with several work groups, both internal and external.
Proactive monitoring, interpreting, analyzing and diagnosing the output of the network to determine the end-to-end status of the network and its elemental components.
In a call center environment, receiving inbound and making outbound calls to assist customers and vendors with trouble isolation on circuits.
Via Lucent 1aess and 5ess and Nortel dms100 switches, troubleshoot switched circuits and verify translation tables for voice and isdn circuits.
07/1991 to 12/1995Avionics TechnicianUS Marine Corps MCB Hawaii | City, STATE,
Hours per week: 60 Analyzed and performed troubleshooting and repair of Avionics systems using precision measuring equipment.
Performed installation, removal, and replacement of communication, navigation, and other electrical systems.
Use technical publications and schematics to assist in troubleshooting and upgrades to avionics systems on Sikorsky CH53A/D aircraft.
Performed regularly scheduled and unscheduled maintenance and inspections on aircraft, including corrosion control.
Trained new personnel proper maintenance procedures.
Operated and maintained applicable shop support/special equipment.
Performed duties as squadron expediter in addition to regular duties.
Education
Expected in 2003Associate's Degree | Networking Technology CiscoHeald School of Technology, Honolulu, HIGPA:
[3.76] GPA
Minor in [Cisco Technology]
Coursework in Computer Science and Information Technology
Expected in 1998Associate's Degree | Electronics Technology Computer TechnologyHeald School of Technology, Honolulu, HIGPA:
[3.72] GPA
[High Honors] Academic Achievement Award
Coursework in Electronics and Communication Technology
Additional Information
Availability: Job Type: Permanent, Temporary, Term, Presidential Management Fellows, Multiple Appointment Types, Telework Work Schedule: Full-Time Desired United States - UT locations: United Arab Emirates Afghanistan Germany Italy Japan Philippines Singapore Spain United Kingdom Work General Dynamics, C4S
AM
USAJOBS - Resumes https://www.usajobs.gov/Applicant/Resume/ListResumes Job Related Active Top Secret Security Clearance
Manager (*) Indicates professional reference Additional Active Top Secret Security Clearance Information: Cash merit award from Defense Information Systems Agency 10/05 Several customer appreciation letters while working for Qwest Communication (formerly US West)
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