Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Objective: To secure a position within a company wherein I may be able to utilize my many years of work experience, especially in the field of Customer Service, enabling me to become a vital part of a team, while working to enhance the growth and well-being of the company.

  • Advanced knowledge of word processor
  • 10 key
  • Oral Drug Screens, Hair follicle, Ua
  • Data entry
  • Faxing
  • Filing
  • Financial
  • Forms
  • General office
  • Hris
  • Human Resources
  • Insurance
  • Legal documents
  • Meetings
  • Access Services, registration
  • Excel
  • Microsoft office products
  • Outlook
  • Payroll
  • Scheduling
  • Staffing
  • Supervisor
  • Typing
  • Websites
  • Word processor
  • Recruiter
  • Sourcing
  • Planning and coordination
  • Employee training
  • Organizational skills
  • Flexible
  • Computer skills
  • Decision-making
  • Communication
  • Collaboration
04/2021 to Current Full Cycle Recruiter/Robert Half Behavior Health Network | Greenfield, MA,
  • Sourced, qualified and conducted screening interviews, viewed candidates with over 70 requisitions, over 170 open positions, 10-15 interviews scheduled a day
  • Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
  • Provided recruiting activity reports to management utilizing industry-specific software and guidelines.
  • Maintained current calendar of job fairs and employment opportunities in each state.
  • Managed and updated recruitment ATS and CMS software.
  • Negotiated candidate salaries and prepared employment contracts.
  • Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
  • Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants.
  • Contacted all job applicants to inform of application status.
  • Reviewed referral candidates and contacted qualified individuals to request applications.
  • Brought in well-qualified, multifaced job candidates to fill open positions.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Kept company in compliance with EEO requirements.
  • Conducted interviews to ensure solid cultural alignment between client and candidate.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Organized applicant drug tests and obtained results.
  • Increased recruiting network by leveraging industry contacts and internet mining resources, including CareerBuilder, Indeed and LinkedIn.
  • Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports.
  • Daily meeting updates with Recruitment team and managers
10/2017 to 03/2021 Staffing Coordinator/Recruiter/Human Resource Assistant Our Lady Of The Lake Regional Medical Center | Baker, LA,
  • Organize, maintain and prepares work schedules for employees to ensure the appropriate amount of staff is available for each work shift.
  • This includes collaborating with the company’s internal employees, as well as external clients to get current vacancies filled.
  • Conduct, facilitate and advertise the company’s job vacancies through Job Fairs, social media sites, online employment portals, and the company’s websites.
  • Monitor and analyze New Hires and staff legal status using E- Verify, W4 and I9.
  • Conduct Drug Screenings (Urinary and Hair Follicles Screenings) Facilitate the approvals and scheduling of employees’ time offs and ensure vacant positions are filled to meet staffing requirements.
  • Monitor, analyze and update daily staffing reports, which include verifying employees' work hours, time off requests, job vacancies, discrepancies, and scheduling concerns expressed to management.
  • Monitor, analyze and update payroll to ensure payroll accuracy and disbursed.
  • Facilitator New Hire orientations that include clarifications of work shifts and hours.
  • Facilitate New Hire trainings for new employees to develop their knowledge on the company’s on systems and/ or programs used to report work hours.
  • Act as an On Site Coordinator to monitor and/ or round new hires and facilitate daily shifts meetings to ensure clarifications of questions and concerns related to the job roles assigned are directed to Human Resources Managers and Supervisors.
  • Help roll out new Hris system, OSHA document training, Oral drug screens, update candidates interview scores in Applicant Tracking System.
  • Hire 30-60 new hires a week, Make sure drug screening, new hire orientation, onboarding is complete
  • Assisted with employee termination process to drive consistency and reduce discrimination claims.
  • Developed and maintained training materials and benefits packets for new hires.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
11/2016 to 06/2017 Revenue Cycle Supervisor Parkland Memorial Hospital | City, STATE,
  • Supervise all processes related to the financial and operational functions within the Patient Financial Services (PFS) division to include all facets of PFS including both front and back end supervision.
  • Train new hires on registration and collections.
  • Dealt with patient complaints about wait times or anything related to registration.
  • Facilitated daily meetings with the clinical staff about clinical and registration relationships.
  • Facilitated and adapted to the emergency department under tremendous amounts of stress and encounters while maintain my supervisor duties and lead a strong team.
  • Provide customer service to patients and visitors to make them feel comfortable considering their circumstances.
  • Update patient data in the system, regarding insurance, demographics and pay.
12/2007 to 11/2016 Patient Access Representative Baylor University Medical Center | City, STATE,
  • Conduct Triage Registration of identified or non-identified patients in the Emergency Department Obtain accurate demographic, insurance and financial data to complete registration Verify patient eligibility for insurance coverage and advise patient of financial responsibility requirements Negotiate payment arrangements, collect fees, provide receipts and maintain financial records Explain and obtain appropriate consents in addition to any other required forms Communicate with physicians and nurses to direct protocol compliance for Medical Screening Exam Communicate with patients and family during traumatic events, while demonstrating exceptional customer service skills.
  • Manage multiple tasks, changing priorities, in an effective and organized manner, in a highly stressful and emotional environment, to include crime, behavioral health and/or suffering patients in addition to life/death situations while maintaining exceptional service Conduct training for new hire employees as well as the ongoing development of tenured employees.
Education and Training
Expected in | Sociology Texas College Some College, Tyler, TX GPA:
Expected in 2002 High School Diploma | Justin Ford Kimball High School, Dallas, Texas GPA:

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School Attended

  • Texas College Some College
  • Justin Ford Kimball High School

Job Titles Held:

  • Full Cycle Recruiter/Robert Half
  • Staffing Coordinator/Recruiter/Human Resource Assistant
  • Revenue Cycle Supervisor
  • Patient Access Representative


  • Some College (No Degree)
  • High School Diploma

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