fulfillment supervisor resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Licensed phlebotomists with comprehensive experience in high volume outpatient lab looking to obtain a job position in a stable work environment that will challenge me and allow me to use my education, skills, and past experience for future growth and advancement.
Skills
Time management
Team building
Supervision
Project organization
Problem resolution
Customer service
Recording data
Communications
Operational improvement
Team management
Organization
MS Office
Work History
Fulfillment Supervisor, 10/2019 to 08/2020 Holistic Industries – California, MD,
Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Inspected physical condition of warehouse and equipment and implemented any repairs, improvements or replacements as necessary.
Maintained compliance with company safety policies and called violations to attention of management.
Drove customer satisfaction by successfully completing all returns within two day timeframe from receipt in fulfillment department.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Cash Lead/Shift Lead, 09/2006 to 01/2020 Biolife – Minneapolis, MN,
Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
Maintained customer satisfaction.
Helped customers locate appropriate store locations, answered questions about products and provided solutions for various guest issues.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Prepared beverages and filled food orders for customers.
Quickly and accurately counted drawers at start and end of each shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Verified over $30,000 of cash and credit payments daily.
Answered questions about store policies and concerns to support positive customer experiences.
Used POS system to enter orders, process payments, and issue receipts.
Prepared and submitted end-of-shift reports.
Assisted customers by answering questions and fulfilling requests.
Reviewed and resolved differences between accounting information and cash drawer.
Phlebotomist Extern, 08/2019 to 08/2019 Powersouth Energy Cooperative – City, STATE,
Organized daily work based on collection priority.
Stocked phlebotomy cart or carrier with appropriate supplies.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Accurately labeled vacutainer tubes with patient name, date and time of collection.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Assembled tourniquets, needles and blood collection devices to prepare work trays.
Draw blood from veins by vacuum tube, or butterfly.
Performed Venipuncture and Capillary.
Greet and log in patients arriving at clinic.
Centrifuge blood specimens.
Organize and clean blood-drawing trays, ensuring that all instruments are sterile.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Receive and process certain patients specimens for send out facilities.
Labeled blood vials with critical information like time collection, date, and patient name.
Built trust and minimized patient discomfort during phlebotomy procedures.
Administrative Clerk, 10/2017 to 12/2017 Los Angeles Animal Services – City, State,
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Sorted, opened and routed incoming correspondence and deliveries
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Processed daily casework assignments and documents, including performing research and data acquisition to support case.
Prioritized, planned, and adjusted schedules as necessary
Generated documents necessary for hearings
Education
Certificate of Completion in Phlebotomy: , Expected in 08/2019 to AUMT Institute - Torrance, CA, GPA:
Associate of Arts: Criminal Justice, Expected in 06/2014 to El Camino College - Torrance, CA GPA:
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