Offered exceptional customer service to differentiate and promote the company brand. Oversaw all daily operations of lab and store. Recruited, hired, developed and retained retail talent for the company. Processed shipments and maintained organized stock shelves. Processed all sales transactions accurately and in a timely fashion. Oversaw scheduling for the day-to-day activities of 7 transportation employees. Evaluated and reconfigured systems to support customer service and operational goals. Implemented strategic shipping policies to achieve long and short-term sales targets. Monitored department performance data to identify and avoid potential risks. Trained all new employees on store procedures and policies. Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Contributed to merchandizing ideas at team sale meetings. I helped grow Evolab as it is known today.
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