Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

A dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and a transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. Experienced in managing employee benefits/ compliance, employee hiring/ on-boarding, performance management processes. Dependable and organized team player with the ability to communicate effectively and efficiently. Skilled at building relationships with employees across all levels of an organization.

Skills
  • One-on-One coaching
  • Workplace safety
  • Process implementation
  • Public speaking
  • Tracking and evaluations
  • Character development
  • Business development
  • Credit and collections
  • Project management
  • Data management
  • Sales and marketing strategies
  • Investigative research
  • Cast and crew supervision
  • Revenue growth
  • Business growth and retention
Work History
08/2018 to Current
Fulfillment Associate/Ambassador/Tour Site Leader General Dynamics Stafford, VA,
  • Fulfilled and packaged orders for customers while on the production floor.
  • Help new and current employees with job skills and answered any questions they may have had while performing the duties of their job.
  • Support new network initiatives through updated training.
  • Engage with new hires, associates and ambassadors to continually focus on meeting the customers’ expectations.
  • Conducted over 60 site tours to help on-board future Amazon workers.
  • During the 2019 Peak season at DEN3, toured over 1980 people increasing job growth within the company.
  • Prepare and teach the potential new hires the language and workflow of DEN3.
  • Incorporated the fundamentals of developing the best to ensure growth within the company.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
03/2017 to 06/2018
Transportation Manager/Coordinator Synnex Corporation Chino, CA,
  • Using the PMI system and made schedules and routes for all 20 drivers
  • Organized and structured formats of routes to transport Medicaid participants to and from medical appointments.
  • Kept accurate payroll records for current employees.
  • Conducted first round interviews for new and future employees.
  • Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
  • Supervised personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Oversaw team of 10 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
12/2016 to 02/2017
Customer Service Agent Maximus City, STATE,
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Recommended health plans to customers and suggested other options if preferred plans were unavailable.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Responded proactively and positively to rapid change.
  • Delivered superior client services, fostering strong rapport, retention and satisfaction.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Analyzed modified Qualified Health Plans and Medicaid Plans for clients
  • Reported data to Federal and State employees, for tax purposes, etc.
  • Reported fraudulent documents to the proper departments for further review.
02/2014 to 11/2016
Fraud Prevention Analyst Sears Brands LLC City, STATE,
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers and banks via multiple channels directly, to notify of fraudulent activity and minimize impacts.
  • Worked effectively with peers and leadership by communicating fraud trends in a constructive manner, provided detailed documentation on each account ensuring protocol was followed.
Education
Expected in
High School Diploma:
Lincoln High School - Des Moines, IA
GPA:
Expected in 06/2014
Associate of Arts: Human Services
DMACC - Ankeny, IA
GPA:
Expected in
Associate of Science: Marketing And Public Relations
University of Colorado Denver - Aurora, CO
GPA:

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Resume Overview

School Attended

  • Lincoln High School
  • DMACC
  • University of Colorado Denver

Job Titles Held:

  • Fulfillment Associate/Ambassador/Tour Site Leader
  • Transportation Manager/Coordinator
  • Customer Service Agent
  • Fraud Prevention Analyst

Degrees

  • High School Diploma
  • Associate of Arts
  • Associate of Science

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