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Fulfillment Associate Resume Example

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FULFILLMENT ASSOCIATE
Professional Summary

Agile Fulfillment Supervisor with success maintaining shipping and receiving department and safeguarding warehouse operations and contents by establishing and monitoring security procedures and protocols. Adept at conducting inventorying duties, maintaining warehouse and handling all distribution operations by initiating, coordinating and enforcing personnel policies and procedures.

Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues.

Excellent command of detention center safety, security and emergency management protocols. Successful Customer Service Representative with 3-5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Skills
  • Shipping and Receiving
  • Cleaning
  • Correct Labeling
  • Packaging
  • Search and Seizure Procedures
  • Correctional Facility Procedures
  • Firearm operations trained
  • Money handling
  • Cleaning and sanitizing
  • Currency counting
  • Customer assistance
  • Identification checks
  • Materials Packing
  • Pallet Jack Proficiency
  • Sorting
  • Inmate behavior modification tactics
  • Safety and Security
  • Self-Defense Techniques
  • Emergency Response
  • Product restocking
  • Coupons and gift cards
  • Refunds and exchanges
  • Cash Handling
  • Point of sale knowledge
Work History
03/2020 to CurrentFulfillment AssociateCompany Name | City, State
  • Unloaded incoming trucks and properly staged inventory for processing.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Unloaded deliveries from trucks in prompt fashion.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
12/2018 to 07/2019Correctional OfficerCompany Name | City, State
  • Searched building and grounds, living quarters and work areas for contraband.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Restrained juvenile inmates when disturbances required physical intervention.
  • Conducted routine and emergency head counts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Observed behavior of residents individually and in groups.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
02/2017 to 12/2018Member Service Representative /Customer Service CashierCompany Name | City, State
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained clean, organized and well-stocked member service area.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
  • Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
  • Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of all service functions.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
04/2015 to 08/2015CashierCompany Name | City, State
  • Counted cash in register drawer at beginning and end of shift.
Education
05/2016High School DiplomaBrunswick High School, City
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Resume Overview

School Attended

  • Brunswick High School

Job Titles Held:

  • Fulfillment Associate
  • Correctional Officer
  • Member Service Representative /Customer Service Cashier
  • Cashier

Degrees

  • 05/2016 High School Diploma

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