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fsr ii back up head teller resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Results-focused customer service professional with strength in banking. Proactive leader with strengths in communication and collaboration. Proficient in leveraging multitasking abilities and computer knowledge to promote great customer service. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Commercial Servicing
  • 10-Key Touch
  • Balance Verification and Reconciliation
  • Quality Control
  • Fraud Detection and Prevention
  • Bank Deposits
  • New Account Setup
  • Cash Handling Accuracy
  • Honest and Ethical
  • Relationship Building
  • Opening and Closing Procedures
  • Signature Verification
  • Customer Service-Oriented
  • Counterfeit Detection
  • Problem-Solving
  • Data Security and Validation
  • Data Entry
  • Honest and Dependable
  • Attention to Detail
  • Verbal and Written Communication
  • Cross-Selling and Upselling
Experience
09/2020 to Current FSR II/ Back up Head Teller Hillel: The Foundation For Jewish Campus Life | Emory Hillel, GA,
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Performed currency transaction reports for foreign currency.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Examined checks for identification and endorsement.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Completed monthly audits and managed overdraft reports.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Kept teller window areas clean, organized and fully stocked.
  • Handled daily team scheduling and properly staffed shifts.
  • Prepared official checks for customer and internal bank needs.
03/2017 to 12/2020 Manager of Operations Gregory Funding | Portland, OR,
  • Engaged with existing and potential clients to gain insight into needs.
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
  • Integrated technology to increase efficiency and real-time accountability of operational tasks.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Tracked and replenished inventory to maintain par levels.
  • Resolved challenges associated with company websites, vendors and telecoms.
  • Collaborated with customer on new ideas for designs.
  • Production of new design on to apparel
  • Items
12/2011 to 02/2013 Customer Service Representative Gregory Funding | Portland, OR,
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upsold products and services to address customer needs and maximize sales.
  • Explained benefits, features and recommendations to maximize client retention.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Set up and activated customer accounts.
  • Troubleshot shortages and overages to support quality control efforts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Upheld privacy and security requirements for customer information.
04/2006 to 12/2010 Customer Service Representative Floral Source Int | City, STATE,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upsold products and services to address customer needs and maximize sales.
  • Made outbound calls to obtain account information.
  • Created and implemented process improvements to maximize efficiency.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Set up and activated customer accounts.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Trained new employees on procedures and policies to maximize team performance.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Met and communicated with vendors to monitor product shipments, prices and backorders.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education and Training
Expected in to to | Southern Oregon University, Ashland, OR GPA:
Expected in to to | State College of Florida, Manatee-Sarasota, Bradenton, FL, GPA:

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Resume Overview

School Attended

  • Southern Oregon University
  • State College of Florida, Manatee-Sarasota

Job Titles Held:

  • FSR II/ Back up Head Teller
  • Manager of Operations
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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