Diligent COVID-19 Contact Tracer lends expert assessment and monitoring for patients and close contacts. Detail-oriented approach to assessing, tracking and managing complex health surveys and exposure data. Adept at maintaining and organizing daily interactions with affected persons, providing education and information regarding mandated policies and recommended measures. Expert navigation of complex contact-tracing software, systems and policy to safely streamline healing process.
Skills
Public outreach
Chronic illness understanding
Reasoning ability
Medical assessment mastery
Informational materials
Report preparation
Assignment management
Infant mortality rates
Schedule Coordination
Community-based resources
Supervisory experience
Organization and Time management
Customer service
Computer skills
Planning and Coordination
Good telephone etiquette
Education
, Expected in – –: - GPA:Conducted professional assessments to evaluate mental and physical conditions of patients.
Counseled patients alone and with groups to assist through difficult times and improve coping
with mental health, medical, or substance abuse issues.
Organized treatment strategies based on patients' medical needs and current physical conditions. Business Development Associate | EBCI | Cherokee, North Carolina
Arranged client meetings, presented sales information, and closed sales to achieve sales targets.
Predicted client objectives to create customized presentations to promote company products and
services.
Conducted new market development and cultivated potential clients using social media and other
research methods.
Studied changing industry trends and conducted extensive market research to identify competitor
offers.
Provided after-sales support using in-person visits, phone calls, and electronic methods building
long-term, trusting relationships with account holders.
Trained entry-level staff to become valuable, effective salespeople increasing department success.
Prepared sales contracts while adhering to applicable rules and regulations.
Consistently organized and restocked display racks to keep the store ready for customer needs.
Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility
and aesthetic appeal.
Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
Maintained robust inventory of available products, avoiding delivery delays and maximizing
profits.
Planned balanced approach combining servicing of established accounts with consistent
prospecting for new business.
Arranged attractive and creative displays to catch the eye of incoming customers and encourage
sales.
Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions.
Engaged customers and built connections to drive long-term sales.
Planned efficient sales routes to maximize the number of customers served and incoming
revenue.
South CollegeAsheville, NCExpected in 12/2021 – –Bachelor of Science:Nursing - GPA:
GPA: 3.80, Graduated with honors
Southwestern Community CollegeSylva, NCExpected in 05/2009 – –Associate of Science:Human Services Technology - GPA:
Work History
Pine Belt Mental Healthcare Resources - Frontline Case Investigator Laurel, MS, 01/2021 - 05/2021
The case investigator is responsible for contacting people with laboratory-confirmed, probable, and
suspected diagnoses of COVID-19 and providing health education and guidance to interrupt ongoing
disease transmission.
Maintained detailed client records encompassing information such as plans, notes, and forms.
Coordinated referrals to obtain needed health services for clients.
Represented health department at community meetings and health fairs, building relationships
with general public and increasing department profile.
Used contact tracing to identify and connect at-risk individuals with needed healthcare services.
Finished all tasks and job duties, adhering to deadlines to avoid delays.
Maintained good working relationship with co-workers and management.
Volunteered for and tackled new assignments and tasks to ease staff member burden.
Allina Health Systems - Peer Support Specialist Edina, MN, 02/2016 - 10/2018
Used evidence-based practices such as motivational interviewing, trauma-informed care, and
harm reduction techniques to help clients work toward goals.
Encouraged participants to self-advocate in obtaining services and maintain focus on recovery
goals.
Identified support and explored social and recreational activities appropriate for individual needs.
Provisioned services, education, and support to assist patients in recovering from mental
illnesses.
Assisted clients in obtaining employment, housing, and educational services.
Developed rapport with clients to create safe, open, and supportive spaces to work through
struggles.
Educated clients about ways to increase income and independence to stabilize in permanent
housing placements.
Supported clients in building life skills necessary to retain housing.
Educated clients about available services and coordinated referrals.
Liaised between clients and insurance providers to help resolve financial difficulties.
Used techniques such as role-playing and behavior modeling to change negative behaviors.
Helped individuals set realistic goals and establish plans to achieve each target.
EBCI - Social Worker City, STATE, 05/2007 - 01/2011
Provided emergency and crisis intervention services to promptly address issues.
Monitored progress of clients in active cases to identify service goal accomplishments and areas
in need of improvement.
Developed individualized case plans and options for treatment to meet objectives.
Investigated reports or indications of abuse, neglect, or exploitation of at-risk adults, adolescents,
and children.
Managed patient psychotherapy and provided behavior management in long-term care settings.
Provided crisis intervention services in response to emergencies, skillfully managing need for
housing, food, clothing, or financial assistance.
Monitored client compliance with court orders and reported status.
Conducted individual and group counseling and therapeutic intervention services to improve
levels of mental, social or behavioral functioning at home, work, and in community.
Deepened assessments by interviewing persons associated with clients, including families,
teachers, and counselors.
Collaborated with schools, family services, courts, protective services.
And health care providers
to determine services and aid with psychosocial assessments.
Developed and modified work plans, methods, and procedures to determine work priorities and
develop work schedules.
Processed referrals to obtain community resources for housing, public assistance, and healthcare
services for clients.
Monitored patients throughout treatment processes to evaluate and document progress.
Helped clients follow treatment plans by setting up appointments, arranging transportation, and
offering personalized support.
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