(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Diligent COVID-19 Contact Tracer lends expert assessment and monitoring for patients and close contacts. Detail-oriented approach to assessing, tracking and managing complex health surveys and exposure data. Adept at maintaining and organizing daily interactions with affected persons, providing education and information regarding mandated policies and recommended measures. Expert navigation of complex contact-tracing software, systems and policy to safely streamline healing process.

  • Public outreach
  • Chronic illness understanding
  • Reasoning ability
  • Medical assessment mastery
  • Informational materials
  • Report preparation
  • Assignment management
  • Infant mortality rates
  • Schedule Coordination
  • Community-based resources
  • Supervisory experience
  • Organization and Time management
  • Customer service
  • Computer skills
  • Planning and Coordination
  • Good telephone etiquette
, Expected in : - GPA : Conducted professional assessments to evaluate mental and physical conditions of patients. Counseled patients alone and with groups to assist through difficult times and improve coping with mental health, medical, or substance abuse issues. Organized treatment strategies based on patients' medical needs and current physical conditions. Business Development Associate | EBCI | Cherokee, North Carolina Arranged client meetings, presented sales information, and closed sales to achieve sales targets. Predicted client objectives to create customized presentations to promote company products and services. Conducted new market development and cultivated potential clients using social media and other research methods. Studied changing industry trends and conducted extensive market research to identify competitor offers. Provided after-sales support using in-person visits, phone calls, and electronic methods building long-term, trusting relationships with account holders. Trained entry-level staff to become valuable, effective salespeople increasing department success. Prepared sales contracts while adhering to applicable rules and regulations. Consistently organized and restocked display racks to keep the store ready for customer needs. Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal. Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale. Maintained robust inventory of available products, avoiding delivery delays and maximizing profits. Planned balanced approach combining servicing of established accounts with consistent prospecting for new business. Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales. Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions. Engaged customers and built connections to drive long-term sales. Planned efficient sales routes to maximize the number of customers served and incoming revenue.
South College Asheville, NC Expected in 12/2021 Bachelor of Science : Nursing - GPA :

GPA: 3.80, Graduated with honors

Southwestern Community College Sylva, NC Expected in 05/2009 Associate of Science : Human Services Technology - GPA :
Work History
Pine Belt Mental Healthcare Resources - Frontline Case Investigator
Laurel, MS, 01/2021 - 05/2021
  • The case investigator is responsible for contacting people with laboratory-confirmed, probable, and suspected diagnoses of COVID-19 and providing health education and guidance to interrupt ongoing disease transmission.
  • Maintained detailed client records encompassing information such as plans, notes, and forms.
  • Coordinated referrals to obtain needed health services for clients.
  • Represented health department at community meetings and health fairs, building relationships with general public and increasing department profile.
  • Used contact tracing to identify and connect at-risk individuals with needed healthcare services.
  • Finished all tasks and job duties, adhering to deadlines to avoid delays.
  • Maintained good working relationship with co-workers and management.
  • Volunteered for and tackled new assignments and tasks to ease staff member burden.
Allina Health Systems - Peer Support Specialist
Edina, MN, 02/2016 - 10/2018
  • Used evidence-based practices such as motivational interviewing, trauma-informed care, and harm reduction techniques to help clients work toward goals.
  • Encouraged participants to self-advocate in obtaining services and maintain focus on recovery goals.
  • Identified support and explored social and recreational activities appropriate for individual needs.
  • Provisioned services, education, and support to assist patients in recovering from mental illnesses.
  • Assisted clients in obtaining employment, housing, and educational services.
  • Developed rapport with clients to create safe, open, and supportive spaces to work through struggles.
  • Educated clients about ways to increase income and independence to stabilize in permanent housing placements.
  • Supported clients in building life skills necessary to retain housing.
  • Educated clients about available services and coordinated referrals.
  • Liaised between clients and insurance providers to help resolve financial difficulties.
  • Used techniques such as role-playing and behavior modeling to change negative behaviors.
  • Helped individuals set realistic goals and establish plans to achieve each target.
EBCI - Social Worker
City, STATE, 05/2007 - 01/2011
  • Provided emergency and crisis intervention services to promptly address issues.
  • Monitored progress of clients in active cases to identify service goal accomplishments and areas in need of improvement.
  • Developed individualized case plans and options for treatment to meet objectives.
  • Investigated reports or indications of abuse, neglect, or exploitation of at-risk adults, adolescents, and children.
  • Managed patient psychotherapy and provided behavior management in long-term care settings.
  • Provided crisis intervention services in response to emergencies, skillfully managing need for housing, food, clothing, or financial assistance.
  • Monitored client compliance with court orders and reported status.
  • Conducted individual and group counseling and therapeutic intervention services to improve levels of mental, social or behavioral functioning at home, work, and in community.
  • Deepened assessments by interviewing persons associated with clients, including families, teachers, and counselors.
  • Collaborated with schools, family services, courts, protective services.
  • And health care providers to determine services and aid with psychosocial assessments.
  • Developed and modified work plans, methods, and procedures to determine work priorities and develop work schedules.
  • Processed referrals to obtain community resources for housing, public assistance, and healthcare services for clients.
  • Monitored patients throughout treatment processes to evaluate and document progress.
  • Helped clients follow treatment plans by setting up appointments, arranging transportation, and offering personalized support.

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School Attended

  • South College
  • Southwestern Community College

Job Titles Held:

  • Frontline Case Investigator
  • Peer Support Specialist
  • Social Worker


  • Bachelor of Science
  • Associate of Science

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