Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced and detail oriented front office specialist with over 5 years of experience in multiple customer service/patient related industries. Excellent reputation for resolving problems and improving customer satisfaction. Motivated to learn new skills and work as part of a cohesive team.

  • Shipping and Receiving
  • Inventory Control
  • Employee Training
  • Vendor Relations
  • Quality Management
  • Point of Sale Systems
  • Store Management
  • Patient relations
  • Clerical support
  • Sorting and labeling
  • Project planning
  • Filing and data archiving
  • Microsoft Office
  • Computer proficiency
  • Interpersonal Communication
Work History
09/2019 to Current Front Office Specialist U.S. Physical Therapy | South Daytona, FL,
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
  • Scheduled appointments, sent reminders and updated master calendar.
  • Greeted, registered and checked in patients.
  • Determined amounts due and accepted payments.
  • Used computer programs and registration systems to schedule patients for office visits.
  • Provided forms to fill out or update and added latest information computer system.
  • Increased patient satisfaction success rates by quickly resolving issues.
  • Interacted with patients professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Completed all Family Leave of Absence forms for the patient's of all 5 providers in the office
  • Completed all insruance referrals for the patient's of all 5 providers in the office.
01/2015 to 09/2019 Shift Lead Grand Casino | Ml Corporate Ventures, MN,
  • Created efficient daily work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Delivered training and leadership to teams to boost performance and help team members achieve performance targets.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Coached team members in techniques necessary to complete job tasks.
  • Performed root cause analysis to determine quality issues and develop long-term solutions.
01/2015 to 01/2016 Recreation Leader County Of Sacramento | Sacramento, CA,
  • Maintained inventory of supplies and equipment.
  • Managed timesheets for recreation attendants.
  • Provided technical assistance to facility leadership to help coordinate diverse projects.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Designed wide variety of activities to stimulate interest, involvement and engagement of residents.
  • Researched, planned and organized mentally stimulating activities for residents.
  • Engaged participants in recreational activities.
  • Planned, promoted and executed more than 12 events each year.
  • Developed positive and productive relationships with residents, families, and staff.
  • Maintained running inventory of supplies and purchases to monitor department budget.
  • Developed monthly life enrichment calendar to be printed and delivered.
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
Expected in No Degree | Music Education College of Mount Saint Joseph , Cincinnati, OH, GPA:

Completed 3 years worth of courses.

  • Symphony Band President for 1 year
  • Member of Symphony Band
  • Community Band
Expected in 06/2009 High School Diploma | Oak Hills High School, Cincinnati, OH GPA:

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School Attended

  • College of Mount Saint Joseph
  • Oak Hills High School

Job Titles Held:

  • Front Office Specialist
  • Shift Lead
  • Recreation Leader


  • No Degree
  • High School Diploma

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