Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced and detail oriented front office specialist with over 5 years of experience in multiple customer service/patient related industries. Excellent reputation for resolving problems and improving customer satisfaction. Motivated to learn new skills and work as part of a cohesive team.
Skills
Shipping and Receiving
Inventory Control
Employee Training
Vendor Relations
Quality Management
Point of Sale Systems
Store Management
Patient relations
Clerical support
Sorting and labeling
Project planning
Filing and data archiving
Microsoft Office
Computer proficiency
Interpersonal Communication
Work History
09/2019 to CurrentFront Office SpecialistU.S. Physical Therapy | South Daytona, FL,
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
Scheduled appointments, sent reminders and updated master calendar.
Greeted, registered and checked in patients.
Determined amounts due and accepted payments.
Used computer programs and registration systems to schedule patients for office visits.
Provided forms to fill out or update and added latest information computer system.
Increased patient satisfaction success rates by quickly resolving issues.
Interacted with patients professionally by phone, email or in-person to provide information and directed to desired staff members.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Completed all Family Leave of Absence forms for the patient's of all 5 providers in the office
Completed all insruance referrals for the patient's of all 5 providers in the office.
01/2015 to 09/2019Shift LeadGrand Casino | Ml Corporate Ventures, MN,
Created efficient daily work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Delivered training and leadership to teams to boost performance and help team members achieve performance targets.
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
Collaborated with internal teams to streamline operations across materials handling, production and shipping.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Managed schedules, accepted time off requests and found coverage for short shifts.
Kept employees operating productively and working on task to meet business and customer needs.
Completed store opening and closing procedures, including setting up registers and checking products.
Maintained safe working environment by observing safety procedures, policies and regulations.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
Coached team members in techniques necessary to complete job tasks.
Performed root cause analysis to determine quality issues and develop long-term solutions.
01/2015 to 01/2016Recreation LeaderCounty Of Sacramento | Sacramento, CA,
Maintained inventory of supplies and equipment.
Managed timesheets for recreation attendants.
Provided technical assistance to facility leadership to help coordinate diverse projects.
Performed assessments on activity programs to determine what specific activities were suitable.
Designed wide variety of activities to stimulate interest, involvement and engagement of residents.
Researched, planned and organized mentally stimulating activities for residents.
Engaged participants in recreational activities.
Planned, promoted and executed more than 12 events each year.
Developed positive and productive relationships with residents, families, and staff.
Maintained running inventory of supplies and purchases to monitor department budget.
Developed monthly life enrichment calendar to be printed and delivered.
Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
Education
Expected in No Degree | Music EducationCollege of Mount Saint Joseph , Cincinnati, OH, GPA:
Completed 3 years worth of courses.
Symphony Band President for 1 year
Member of Symphony Band
Community Band
Expected in 06/2009High School Diploma | Oak Hills High School, Cincinnati, OHGPA:
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