Front Office Specialist resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Seasoned Medical Office Representative adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Proficient in coordinating charts, collecting payments and managing forms. Highly organized and resourceful with excellent judgment and multitasking abilities.
Skills
Office administration
Customer service
Proficient in EPIC
MS Office proficient
Organizational strengths
Excellent multi-tasker
Data entry
Cash management
Scheduling
Administrative support
Multi-line phones
Bilingual
Medical Terminology
Clear communication
Work History
Front Office Specialist, 03/2016 to Current Sacramento Ear Nose And Throat – Roseville, CA,
Handed out forms to complete or update and put newest information into computer database
Made appointment for customers, mailed reminders and added details to office calendar
Greeted incoming patients, completed registration procedures and checked each into system
Calculated money due and processed payments
Performed clerical tasks such as copying, faxing and calling patients, outside offices and insurance companies
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel
Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters
Responded to telephone inquiries from clients and outside providers and delivered information to inform and educate callers
Kept reception area clean and organized to offer positive first impression to every visitor
Generated shipment invoices, prepared packages and set up courier deliveries for office
Used EPIC software to process patient payments and update accounts
Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to ensure swift payment and issue resolution
Ensured patient confidentiality in alignment with HIPAA protocols
Assisted with referrals and prepared medical records for patients
Personally addressed and welcomed 30 guests to business per day, improving overall customer service and engagement
Front Desk Medical Receptionist, 03/2011 to 03/2016 Radnet – Lynbrook, NY,
Completed skilled administrative work to support all office staff and operational requirements
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
Managed financial documentations such as expense reports and invoices
Organized paperwork such as charts and reports for office and patient needs
Carried out front office duties utilizing data entry skills in framework of medical database
Received, recorded and addressed incoming and outgoing communication via telephone and email
Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration
Maximized office efficiency by answering more than 25 incoming calls per day to provide office information and transfer calls to desired personal
Surgery Coordinator, 01/2008 to 07/2010 Dignity Health – Rocklin, CA,
Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts
Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery
Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts
Maintained accuracy, completeness and security for medical records and health information
Fostered collaborative relationships among health care team by communicating, responding to requests and building rapport
Abided by state and federal healthcare guidelines and laws and reported non-compliance issues
Arranged and scheduled post-operative visits during appropriate time-frame after surgery
Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients
Collected coinsurance and deductible payments prior to procedure date
Sent H&P form and other patient information to surgery facility
Informed patients of payment policies, collected insurance information and verified benefits
Reviewed CPT and ICD codes to check accuracy for billing
Set up patient charts and documented information in various company software
Educated patients on at-home surgery preparation requirements and post-operative care process
Entered patient insurance, demographic and health information into software and confirmed records
Answered phones, greeted patients and filed paperwork to maintain smooth operations in front office
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives
Surgery Coordinator, 10/2005 to 06/2007 Dignity Health – Roseville, CA,
Transcribed medical information dictated by physician to document patient care and health updates
Entered insurance information and flagged out-of-network coverage information in computer system
Entered patient insurance, demographic and health information into software and confirmed records
Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients
Scheduled surgical procedures for patients by reviewing surgeon schedules
Arranged and scheduled post-operative visits during appropriate timeframe after surgery
Educated patients on at-home surgery preparation requirements and post-operative care process
Requested Advanced Beneficiary Notice form for procedures not covered by insurance
Collected coinsurance and deductible payments prior to procedure date
Answered phones, greeted patients and filed paperwork to maintain smooth operations in front office
Sent H&P form and other patient information to surgery facility
Reviewed CPT and ICD codes to check accuracy for billing
Informed patients of payment policies, collected insurance information and verified benefits
Disseminated information to correct department, individual or outside location
Set up patient charts and documented information in various company software
Education
Certificate : Optometry Assisting, Expected in Optometrist Assistant Training School Sacramento -NNCE - Sacramento, CA GPA:
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Resume Overview
School Attended
Optometrist Assistant Training School Sacramento -NNCE