Front Office Receptionist resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 6+ years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Skills
Payment processing
Documentation and reporting
Data entry
Key stakeholder relationship building
Professional telephone demeanor
Money handling abilities
Computer proficient
MS Office proficiency
Multi-line phone talent
Shorthand writing
Correspondence distribution
Customer and client relations
Professional demeanor
Customer/Client relations
Office administration
Accounts payable and receivable
Mail handling
Organization skills
Multitasking strengths
Customer-service oriented
Work History
07/2010 to 06/2012
Front Office ReceptionistLifestance Health – Pekin, IL,
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Wrote professional and error-free letters, job tickets and other business documentation to support office needs.
Received and routed business correspondence to correct departments and staff members.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Scheduled appointments, forwarded phone calls and completed job ticket assignments on multi-line office phone.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
07/2012 to 01/2014
Front Desk Guest Service AgentXanterra Parks & Resorts – Greenwood Village, CO,
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Kept accounts in balance and ran daily reports to verify totals.
Collaborated with maintenance and house keeping team members to handle guest requirements from check-in through check-out.
Maintained financial accuracy by collecting deposits, fees and payments.
Promoted local entertainment and sporting events and offered details to assist patrons.
Arranged accommodations and travel plans for visitors and presented updated itineraries.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Sorted mail and other important data upon Manager's absence, promoting quick delivery of all messages to recipients.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Maintained transaction security by verifying payment cards against identification.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
03/2015 to 09/2015
Plan Room ManagerCsm Corporation – Lake Oswego, OR,
Coordinated with Production team in developing project plans for prioritized initiatives.
Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
Welcomed visitors to office, communicated arrival to team and managed visit expectations.
Developed and executed targeted relationship and account development strategy.
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
Regularly reviewed invoices and double-checked orders.
Compared shipping orders and invoices against contents received to verify accuracy.
Worked with inventory managers and unloaders to plan deliveries.
09/2015 to 01/2017
Front Desk AgentComfort Suites East – City, STATE,
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Planned coverage needs and organized services to support incoming special events.
Kept accounts in balance and ran daily reports to verify totals.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Promoted local entertainment and sporting events and offered details to assist patrons.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Education
Expected in 05/2010
High School Diploma: Milford High School - Milford, NE, GPA:
Expected in
: General Education Requirements Southeast Community College - Lincoln, NE, GPA:
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