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Front Office Receptionist resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 6+ years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.

Skills
  • Payment processing
  • Documentation and reporting
  • Data entry
  • Key stakeholder relationship building
  • Professional telephone demeanor
  • Money handling abilities
  • Computer proficient
  • MS Office proficiency
  • Multi-line phone talent
  • Shorthand writing
  • Correspondence distribution
  • Customer and client relations
  • Professional demeanor
  • Customer/Client relations
  • Office administration
  • Accounts payable and receivable
  • Mail handling
  • Organization skills
  • Multitasking strengths
  • Customer-service oriented
Work History
07/2010 to 06/2012
Front Office Receptionist Lifestance Health Pekin, IL,
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Wrote professional and error-free letters, job tickets and other business documentation to support office needs.
  • Received and routed business correspondence to correct departments and staff members.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Scheduled appointments, forwarded phone calls and completed job ticket assignments on multi-line office phone.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
07/2012 to 01/2014
Front Desk Guest Service Agent Xanterra Parks & Resorts Greenwood Village, CO,
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Collaborated with maintenance and house keeping team members to handle guest requirements from check-in through check-out.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Sorted mail and other important data upon Manager's absence, promoting quick delivery of all messages to recipients.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
03/2015 to 09/2015
Plan Room Manager Csm Corporation Lake Oswego, OR,
  • Coordinated with Production team in developing project plans for prioritized initiatives.
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Developed and executed targeted relationship and account development strategy.
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
  • Regularly reviewed invoices and double-checked orders.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Worked with inventory managers and unloaders to plan deliveries.
09/2015 to 01/2017
Front Desk Agent Comfort Suites East City, STATE,
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Planned coverage needs and organized services to support incoming special events.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Education
Expected in 05/2010
High School Diploma:
Milford High School - Milford, NE,
GPA:
Expected in
: General Education Requirements
Southeast Community College - Lincoln, NE,
GPA:

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Resume Overview

School Attended

  • Milford High School
  • Southeast Community College

Job Titles Held:

  • Front Office Receptionist
  • Front Desk Guest Service Agent
  • Plan Room Manager
  • Front Desk Agent

Degrees

  • High School Diploma
  • Some College (No Degree)

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