LiveCareer-Resume

front office receptionist resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Professional and well-rounded administrative assistant with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling difficult administrative tasks.

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 11 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills
  • Technologically savvy
  • Multi-line telephone skills
  • Administrative skills
  • Business operations understanding
  • Correspondence management
  • Listening skills
  • Cash transactions
  • Meticulous and organized
  • Fluent in English and Spanish
  • Document control
  • Service-oriented mindset
  • Recordkeeping
  • Oral and writing communication
  • Front office management
  • Proficient in Mic
  • Email and telephone decorum
  • Customer assistance and interaction
  • Package and mail receipt
  • Office supplies ordering
  • Team collaboration
  • Meeting arrangements
Experience
Front Office Receptionist, 11/2011 to 08/2021
MednaxCorning, NY,
  • Drafted budgets, monitored warehouse costs and reduced expenses.
  • Reviewed and followed pick sheets to prepare, pack and scan orders.
  • Tagged and stored product inventory in correct areas and locations.
  • Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
  • Received, shipped, loaded and unloaded [Type] goods.
  • Operated heavy equipment and machinery safely, including forklifts, pallet runners, pallet jacks and palletizers.
  • Identified inventory issues and independently developed effective resolutions.
  • Received, processed and reshelved returned products to facilitate accurate inventory.
  • Supervised pickup and delivery schedule to monitor business and maintain accuracy rate.
  • Updated tracking system to enhance operations.
  • Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
  • Maintained and verified records of time, materials, expenditures and crew activities.
  • Planned work assignments and equipment allocations to meet established metrics.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Operated machines and equipment to complete work assignments or to assist workers.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered office phone and emails to schedule appointments, forward information and complete [Task].
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit and [Type] information.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Maintained front office cleanliness and organized supplies to increase [Type] task productivity.
  • Determined needs of visitors and provided information or solutions.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Communicated with outside offices to obtain records and transfer files for [Type] needs.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Kept [Type] offices organized and well-stocked to maximize operational efficiency.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Sorted and distributed business correspondence to correct department or staff member.
Distribution Supervisor, 11/2011 to 08/2021
WebstaurantstoreFernley, NV,
  • Drafted budgets, monitored warehouse costs and reduced expenses.
  • Reviewed and followed pick sheets to prepare, pack and scan orders.
  • Tagged and stored product inventory in correct areas and locations.
  • Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
  • Received, shipped, loaded and unloaded [Type] goods.
  • Operated heavy equipment and machinery safely, including forklifts, pallet runners, pallet jacks and palletizers.
  • Maintained warehouse compliance with federal regulations and company policies.
  • Identified inventory issues and independently developed effective resolutions.
  • Received, processed and reshelved returned products to facilitate accurate inventory.
  • Supervised pickup and delivery schedule to monitor business and maintain accuracy rate.
  • Updated tracking system to enhance operations.
  • Operated machines and equipment to complete work assignments or to assist workers.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
Guest Service Representative, 05/2004 to 05/2005
Schulte Hospitality GroupChesterton, IN,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Delivered prompt, accurate and excellent customer service.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Handled telephone inquiries and responded to customer requests.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Responded calmly and professionally to guest complaints, resolved issues promptly, escalated to management when necessary and contacted emergency responders when required.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Provided guest assistance and information regarding local attractions and points of interest.
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Managed reception area and took telephone calls.
  • Managed guest check-in and check-out procedures.
  • Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Rectified volatile situations quickly through active listening and effective communication.
  • Provided concierge services for guests as needed.
  • Established knowledge of local restaurants, historic sites, nightlife and shows so that such information could be given to interested guests.
  • Worked closely with [Type] team to promote efficiency and high level of customer service.
  • Reported safety or customer service related issues to supervisor or manager.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Recommended local area establishments or services to suit guest interests and plans.
  • Checked schedule of events to complete pre-planning and prevent issues.
  • Facilitated research of local venues, restaurants and visitor spots per guest requests.
Marketing Assistant, to
Glanbia PlcSunrise, FL,
  • Updated web pages and social media profiles to reflect proactive strategies and engage customers.
  • Helped develop event strategies and plans to drive successful completion of each marketing project and achieve key targets.
  • Managed complete database of all files, contacts and project materials.
  • Coordinated with vendors to complete projects according to schedule and specifications.
  • Helped organize creative assets, including copywriting text for digital use and preparing videos for social media distribution.
  • Developed and oversaw internal and external events.
  • Onboarded new customers, including creating profiles, defining lists and uploading data.
  • Conferred with advertising managers to develop and implement marketing plans.
  • Segmented contacts and coordinated email marketing campaigns to promote products.
  • Performed live television and radio interviews to promote events.
Education and Training
: Psychology, Expected in
Laredo College - Laredo, TX,
GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Laredo College

Job Titles Held:

  • Front Office Receptionist
  • Distribution Supervisor
  • Guest Service Representative
  • Marketing Assistant

Degrees

  • Some College (No Degree)

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