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front office receptionist resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
  • Highly-motivated ortho technician with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Skills
  • Customer Service
  • Disinfection and Sterilization
  • Emergency Dental Care
  • Bilingual
  • Active Listener
  • Problem-solving
  • Time manangment
Work Experience's
Orthodontic Assistant , 08/2017 to Current
Vital SmilesGreensboro, GA,
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Took impressions of patients' teeth to create dental appliances, like TPA,LLHA,Thumb Cribs's, RPE ect and braces.
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Took x-rays, photographs and impressions of patients' teeth and mouth.
  • Informed patients of oral health tips, orthodontic appliance care and home instructions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Worked on time efficiency to getting patient's out on desired appointment time.
  • Translated procedure's to spanish speaking patient's & parents
Assistant Manager, 05/2010 to 08/2017
Sonic Drive-InAnna, TX,
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
  • Conducted employee training sessions to educate employees on products and company policies.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Enhanced supervisory and leadership abilities by working closely with mentoring .
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Approved regular payroll submissions for employees.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Front Office Receptionist, 11/2015 to 06/2017
U.S. Physical TherapyEl Paso, TX,
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Responded to inquiries from callers seeking information.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Certification : Dental Assiting , Expected in 09/2013
Matrix Dental Assiting - Albuquerque, NM,
GPA:
High School Diploma: , Expected in 05/2012
Atrisco Hertige Academy - Albuquerque, NM,
GPA:

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Resume Overview

School Attended

  • Matrix Dental Assiting
  • Atrisco Hertige Academy

Job Titles Held:

  • Orthodontic Assistant
  • Assistant Manager
  • Front Office Receptionist

Degrees

  • Certification
  • High School Diploma

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