Administrative Coordinator with well over ten years progressive customer support advising, sales consulting, and administrative experience, looking to launch a successful career with longevity.
Qualifications: Specialize in rapid completion of time sensitive assignments while maintaining high level of organization and attention to detail. Effective communicator with the expertise to build lasting relationships with clients and colleagues. Creative problem-solver with ability to convert negative situations into a positive customer experience. Ability to handle multiple calendars for upper level management as well as travel arrangements and reservations.
October 2013-August 2014Front Office Administrator | K. M. Investment Services | Pittsford, NY
Update quarterly fund house performance and prepare stock research.
Respond and maintain detailed documentation of all client communication via email, phone, and fax within APMS software database.
Schedule and organize Client Meetings/ Appreciation Parties with Financial Advisors.
Schedule and confirm all travel arrangements and reservations for Upper Management.
Management and procurement of all office supplies, petty cash, banking, and shipments.
Provide support to owner such as personal/ business related errands.
February 2013-October 2013Office Manager / Administrative Assistant | CM Productions, LLC | Rochester, NY
Main point of contact via email / phone for CEO and Upper Level Management.
Responsible for calendar management of meetings, vacations, and employee records.
Arranged travel arrangements /reservations and provided detailed agendas for trips.
Handled all payment requests/ invoicing, and file management for prospects and affiliates.
Directed flow of mail; made company bank deposits, and managed shipment of packages.
Managed the ordering and inventory of all electronic devices / hardware and software.
April 2010-February 2013Enumerator / Administrative Clerk | U.S. Census Bureau, Henrietta | Pittsford, NY
Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws.
Assessed quality criteria levels on assigned addresses and determined which samples either passed or failed.
Complied with accuracy standards while maintaining high production rates.
Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.
Provided clerical support for Supervisor for project areas assessed and completed.
October 2008-April 2010Administrative Assistant / Lead Customer Support | LMT Technology Solutions | Chili, NY
Liaison for President, Management and Engineers, directing calls accordingly.
Managed technical support line while accurately documenting clients' inquiries or technical issues within Microsoft CRM Software System.
Performed inventory control and ordering of products/ licenses as needed for projects.
Audited engineer schedules to ensure they coincide with clients' request agreement for maintenance or system upgrades.
Maintained client project quotes, and accounts payable invoices for purchase orders within Microsoft Small Business Financials (CRM).
January 2008-October 2008Receptionist / Administrative Assistant | Datrose, Incorporated | Webster, NY
Coordinated business meetings and provided positive first impression to current and potential clients.
Assisted with weekly Accounts Receivable/ Payable Invoices for satellite locations.
Update process and procedures documentation for internal Office Department Provide data entry support for payroll time sheet audits.
Managed 12 line switchboard and screened calls for CEO and Upper Management In charge of UPS and Fed Ex billing verification and prepared package shipment.
November 2006-December 2007Administrative Coordinator | Lenel Systems International | Fairport, NY
Main point of contact for System Engineers, Team Managers and Value Added Resellers.
Assembled request for quotes, managed invoicing and assigned appropriate engineers based on type of project.
Prepared monthly Revenue Forecasting and sales reports for presentation.
Organized location for business meetings; arranged travel arrangements Prepared agenda outlines for financial and engineering managers.
8 2013PROPERTY / CASUALTY - PERSONAL LINES INSURANCE COURSE Summer 2013 Certificate: Bryant & Stratton College, Rochester, NY
1 2012ASSOCIATE OF SCIENCE: COMPUTER INFORMATION SYSTEMSMonroe Community College, Rochester, NYCOMPUTER INFORMATION SYSTEMS
5 2014ASSOCIATE OF BUSINESS ADMINISTRATION Program: