I'm a hard worker. I'm a fast learner who enjoys learning new things. I'm flexible when it comes to being assigned different duties. I'm a people person and work well with others. I obtain professional communication skills and a friendly demeanor.
Skills
Data entry
Clerical
People skills
Organization and efficiency
Multi-line telephone skills
Technologically savvy
Multitasking and prioritization
Microsoft Office
Computer skills
Can type fast and proficiently
Work History
Front Office Administrator, 09/2016 to Current Applied Minds – Burbank, CA,
Manage customer complaints and rectify issues to complete satisfaction.
Assist current and prospective patients with navigating telephone and web-based support systems.
Train employees on our EMR system and answer employee technological questions.
Set up appointments for physician visits and procedures using calendar software.
Call patients to confirm scheduled appointments and obtain additional details.
Protect patients by observing strict HIPAA guidelines.
Verify patient coverage for upcoming procedures or appointments, obtain authorization if needed, and inform patients of financial responsibilities prior to rendering services.
Answer multi-line phone systems, direct callers to requested personnel and departments, check voicemails, and take messages when needed.
Deliver high-quality administrative and customer service to sustain patients and workflows.
Carry out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.
Retrieve faxes and upload documents to patient charts to assist clinical staff.
Deliver administrative support to team members, including making copies, sending faxes, organizing documents, and rearranging schedules.
Prepare daily shift close reports and balance cash register to accurately reflect all transactions.
Work with office manager to attain operational goals.
Apply insurance payments to claims/accounts.
Data Entry Clerk/Parent Liaison, 06/2016 to 09/2016 Steinhatchee Elementary School – City, STATE,
Daily interaction with fellow employees, parents, and students.
Handling/filing of student records to keep them current and up to date.
Sending/receiving fax documents and scanning documents.
Use of Microsoft Word 2013, Excel 2013, and Outlook 2013.
Help with the setup and production of school functions.
Handled confidential information regarding students carefully and with discretion.
Supported school director and teaching staff by greeting visitors, taking messages, responding to emails, and completing clerical tasks.
Pleasantly welcomed visitors, answered phone calls, and maintained the front reception desk.
Handled all incoming calls and directed callers to the appropriate department or employee.
Maintained open, positive, and proactive communication between educators and families.
Assisted with the development of family-focused events, programs, and workshops.
Hostess/Receptionist, 11/2015 to 09/2016 Fiddler's Restaurant And Pelican Pointe Inn – City, STATE,
Hostess:
Greeted guests and engaged in friendly conversation while gathering information to seat groups or place them on the waitlist.
Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
Escorted guests to the seating area, furnished menus, and highlighted daily specials.
Monitored dining area to assess server capacity and estimate wait times.
Stayed attentive to server availability and table turnover to seat guests quickly.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Daily interaction with fellow employees and customers.
Handled cash drawer and credit card transactions, and cashed out waiter/waitress tips.
Answered phones, took/placed orders
Keeping work area clean.
Receptionist:
Answered phones, took telephone reservations, and help answer customer service-related questions.
Handled cash drawer and credit card transactions.
Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Checked guests in and out of the hotel efficiently.
Housekeeping Supervisor/Front Desk Clerk, 06/2008 to 03/2016 Steinhatchee Landing Resort – City, STATE,
Housekeeping Supervisor:
Interviewing, hiring, training, and scheduling of housekeeping staff
Maintaining housekeeping standards for 35 homes, chapel, and banquet hall at the resort.
Monitoring the inventory of lines, equipment, housekeeping supplies, and reordering when necessary.
Coordinating with both office and maintenance staff.
Responsible for on-site laundry operation
Interacted pleasantly with clients and guests when performing daily duties.
Requested maintenance orders to fix non-working equipment and address room damage.
Worked with speed and efficiency to meet all job requirements.
Interacted positively with residents while cleaning houses and common areas.
Front Desk Clerk:
A part-time position that included daily interaction with both guests and fellow employees.
Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms and obtaining outside professional repair services when required.
Took telephone reservations and answered custom service-related questions.
Handled cash and credit card transactions, conducted gift shop sales, and rental of sporting equipment.
Responded to customer e-mails.
Included extensive use of computer programs including Microsoft 10 and Booking Center.
Managed customer complaints and rectified issues to complete satisfaction.
Collaborated with staff to meet incoming guest needs, smooth check-in processes, and maximize satisfaction.
Education
High School Diploma: , Expected in 05/2007 Dixie County High School - Cross City, FL GPA:
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