Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

I'm a hard worker. I'm a fast learner who enjoys learning new things. I'm flexible when it comes to being assigned different duties. I'm a people person and work well with others. I obtain professional communication skills and a friendly demeanor.

Skills
  • Data entry
  • Clerical
  • People skills
  • Organization and efficiency
  • Multi-line telephone skills
  • Technologically savvy
  • Multitasking and prioritization
  • Microsoft Office
  • Computer skills
  • Can type fast and proficiently
Work History
Front Office Administrator, 09/2016 to Current
Applied MindsBurbank, CA,
  • Greet incoming patients, handle payment processing, verify paperwork to manage smooth intake process.
  • Manage customer complaints and rectify issues to complete satisfaction.
  • Assist current and prospective patients with navigating telephone and web-based support systems.
  • Train employees on our EMR system and answer employee technological questions.
  • Set up appointments for physician visits and procedures using calendar software.
  • Call patients to confirm scheduled appointments and obtain additional details.
  • Protect patients by observing strict HIPAA guidelines.
  • Verify patient coverage for upcoming procedures or appointments, obtain authorization if needed, and inform patients of financial responsibilities prior to rendering services.
  • Answer multi-line phone systems, direct callers to requested personnel and departments, check voicemails, and take messages when needed.
  • Deliver high-quality administrative and customer service to sustain patients and workflows.
  • Carry out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.
  • Retrieve faxes and upload documents to patient charts to assist clinical staff.
  • Deliver administrative support to team members, including making copies, sending faxes, organizing documents, and rearranging schedules.
  • Prepare daily shift close reports and balance cash register to accurately reflect all transactions.
  • Work with office manager to attain operational goals.
  • Apply insurance payments to claims/accounts.
Data Entry Clerk/Parent Liaison, 06/2016 to 09/2016
Steinhatchee Elementary SchoolCity, STATE,
  • Daily interaction with fellow employees, parents, and students.
  • Handling/filing of student records to keep them current and up to date.
  • Sending/receiving fax documents and scanning documents.
  • Use of Microsoft Word 2013, Excel 2013, and Outlook 2013.
  • Help with the setup and production of school functions.
  • Handled confidential information regarding students carefully and with discretion.
  • Supported school director and teaching staff by greeting visitors, taking messages, responding to emails, and completing clerical tasks.
  • Pleasantly welcomed visitors, answered phone calls, and maintained the front reception desk.
  • Handled all incoming calls and directed callers to the appropriate department or employee.
  • Maintained open, positive, and proactive communication between educators and families.
  • Assisted with the development of family-focused events, programs, and workshops.
Hostess/Receptionist, 11/2015 to 09/2016
Fiddler's Restaurant And Pelican Pointe InnCity, STATE,

Hostess:

  • Greeted guests and engaged in friendly conversation while gathering information to seat groups or place them on the waitlist.
  • Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
  • Escorted guests to the seating area, furnished menus, and highlighted daily specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Daily interaction with fellow employees and customers.
  • Handled cash drawer and credit card transactions, and cashed out waiter/waitress tips.
  • Answered phones, took/placed orders
  • Keeping work area clean.

Receptionist:

  • Answered phones, took telephone reservations, and help answer customer service-related questions.
  • Handled cash drawer and credit card transactions.
  • Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Checked guests in and out of the hotel efficiently.
Housekeeping Supervisor/Front Desk Clerk, 06/2008 to 03/2016
Steinhatchee Landing ResortCity, STATE,

Housekeeping Supervisor:

  • Interviewing, hiring, training, and scheduling of housekeeping staff
  • Maintaining housekeeping standards for 35 homes, chapel, and banquet hall at the resort.
  • Monitoring the inventory of lines, equipment, housekeeping supplies, and reordering when necessary.
  • Coordinating with both office and maintenance staff.
  • Responsible for on-site laundry operation
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Worked with speed and efficiency to meet all job requirements.
  • Interacted positively with residents while cleaning houses and common areas.

Front Desk Clerk:

  • A part-time position that included daily interaction with both guests and fellow employees.
  • Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms and obtaining outside professional repair services when required.
  • Took telephone reservations and answered custom service-related questions.
  • Handled cash and credit card transactions, conducted gift shop sales, and rental of sporting equipment.
  • Responded to customer e-mails.
  • Included extensive use of computer programs including Microsoft 10 and Booking Center.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes, and maximize satisfaction.
Education
High School Diploma: , Expected in 05/2007
Dixie County High School - Cross City, FL
GPA:

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Resume Overview

School Attended

  • Dixie County High School

Job Titles Held:

  • Front Office Administrator
  • Data Entry Clerk/Parent Liaison
  • Hostess/Receptionist
  • Housekeeping Supervisor/Front Desk Clerk

Degrees

  • High School Diploma

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