front office administrator resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.

Qualified Medical Assistant specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment.

Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care.

Compassionate Medical Assistant focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.

Accomplished Medical Assistant offering 10 years managing Private Home Health care providing in-home care to patients. Talented at enhancing processes, planning daily operations and organizing paperwork to meet agency goals. Well-versed in staff recruiting, hiring, scheduling and day-to-day supervision. Focused on maximizing patient satisfaction and well-being while meeting customer service and business objectives.

Energetic Home Health Aide licensed in CA. Current certifications in First Aid, CPR and BCLS. Knowledge of proper feeding, grooming and wound care procedures.

Compassionate Home Health Aide with current Medical Assistant Department of Health Certification. Bringing 10 years of experience assisting in home environments for physically disabled clients of varying capacities. Skilled at closely monitoring vital signs, assisting with feeding, bathing and grooming, positioning and range of motion exercises.

Patient-focused Medication Aide with exceptional listening and communication traits. Energetic and amicable with advanced understanding of medications, possible side effects and adverse reactions. Knowledge of applying topical, oral, nasal and sublingual medications. Highly skilled in monitoring vital signs, both post and pre-medication administration.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Motivated professional offering Medical Assisting in front and back desk. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Medical Assistant with talent for customer service and patients. Strong knowledge of front and back office. Communicative and team-oriented with proficiency in word, excel, microsoft 365, and powerpoint . Proven history of fostering support to meet team, individual and management objectives.

Hardworking and reliable Medical Assistant with strong ability in patient care. Highly organized, proactive and punctual with team-oriented mentality.

Results-focused in Medical Assistant professional with strength in customer service. Proactive leader with strengths in communication and collaboration. Proficient knowledge to promote . Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Client safety and first aid
  • Community activities
  • Quality program protocols
  • Behavior redirection
  • Client documentation
  • Compassionate client care
  • Team management
  • Relationship building
  • Decision-making
  • PPE use
  • Planning & organizing
  • Multitasking
  • Maintenance & repair
  • Fluent in Spanish
  • Good work ethic
  • Critical thinking
  • Office supply management
  • Travel coordination
  • Planning events
  • File and data retrieval systems
  • Data entry
  • Report writing
  • Event coordination
  • Scheduling and calendar management
  • First Aid/CPR
  • Conflict resolution
08/2022 to Current Front Office Administrator Central Garden And Pet | Dallas, TX,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Monitored office inventory to maintain supply levels.
  • Created and optimized employee schedules for shift coverage.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Produced thorough, accurate and timely reports of project activities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Ordered and distributed office supplies, supervising personnel's usage to maintain fixed office budget.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Processed financial documents, contracts, expense reports and invoices.
  • Automated office operations by managing client correspondence and data communications.
  • Coordinated onsite training events with outside vendors and online webinars.
  • Filtered emails based on importance and escalated issues to leadership.
  • Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
  • Recorded board of directors proceedings by preparing agendas and minutes.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Guided employees in handling difficult or complex problems.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
10/2007 to 12/2012 Private Home Health Care Provider E. A. Sween Company | Dupont, CO,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Assisted with client personal care needs to foster independence and well-being.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Planned optimal meals based on established nutritional plans.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Assisted patients with personal care to alleviate burden on family members.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Transported clients to doctor's appointments and errands.
  • Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
  • Documented client progress in charts and logbooks.
  • Improved patient outlook and daily living through compassionate care.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Tracked and reported clients' progress based on observations and conversations.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Managed patient transportation and appointment scheduling.
  • Followed care plan and directions to administer medications.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Delivered activities that provided cognitive stimulation and entertainment.
  • Supported effective care for managed home care patients by observing health status and monitoring conditions.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Helped client with medication self-administration.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Delivered respite for patient's family and caregivers.
  • Recognized emergency situations and implemented appropriate procedures.
  • Documented care provided and submitted notes to supervisor.
  • Delivered individualized care and services management for patients.
  • Advocated for establishment of healthier lifestyle practices to achieve optimal wellness.
  • Contributed to patient's independence by teaching skills needed for daily living.
  • Coordinated activities for geriatric patients in adult daycare environment.
11/2007 to 05/2012 Front and Back Office Lead Medical Assistant Hmc Weight Loss Center | City, STATE,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Incorporated outside records into charts and EHR.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Supervised, trained and coached team of medical assistants.
  • Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
  • Set up, cleaned and stocked examination rooms with medical supplies.
  • Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
  • Assisted patients with registration, new patient paperwork and check-out process.
  • Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
  • Closed and submitted patient insurance claims at end of shift.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Education and Training
Expected in 12/2007 to to Medical Assistant | Medical Assisting Northwest College , Riverside, CA, GPA:
Expected in 06/2000 to to High School Diploma | Arlington High School , Riverside, CA, GPA:
Native/ Bilingual
Native/ Bilingual

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Resume Overview

School Attended

  • Northwest College
  • Arlington High School

Job Titles Held:

  • Front Office Administrator
  • Private Home Health Care Provider
  • Front and Back Office Lead Medical Assistant


  • Medical Assistant
  • High School Diploma

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