Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic and eager to contribute to team success through dedication, attention to details and excellent organizational skills. Prepared to administer all business needs using experience, education, knowledge, and understanding in many fields of work. Motivated to learn, grow , excel and exceed expectations through Self-motivation, dependability and outgoing personality, not to mention a contagious smile and positive attitude.

  • Decision Making
  • Quality Assurance
  • Handling Customer Complaints
  • Honesty and Integrity
  • Multitasking and Prioritization
  • Project Management
  • Accounts Payable and Receivable
  • Remote Work Coordination
  • OSHA Compliance
  • Administrative support
  • Clinical Documentation
  • Crisis Intervention
  • Multitasking abilities
  • Specimen testing
Work History
01/2013 to 11/2020 Office Administrator and Addiction Recovery Tech University Of California | Merced, CA,
  • Monitored and tracked performance of 2-4 employees, identifying and targeting areas in need of improvement and further training.
  • Completed clerical duties and tasks for clinic administration.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Maintained current and accurate medical records for patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Completed patient referrals to other medical specialists.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Collaborated with physicians to determine effective combination of therapy and medical treatments for patients in recovery.
  • Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Facilitated group and individual therapy in outpatient setting.
  • Provided mentorship and support to clients with drug and alcohol abuse issues.
01/2016 to 11/2018 Lab Technician Cal Laboratory Services | City, STATE,
    • Tracked and collected up to 40 specimens daily by initialing, dating and noting times of collection.
    • Oversaw items in inventory and reordered before supplies diminished.
    • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
    • Analyzed bodily fluids with laboratory equipment and detected unauthorized substances in system
    • Processed patient specimens according to priority and documented results.
    • Set up, maintained and verified sterility of lab equipment and tools.
04/1997 to 02/2012 Office Manager/Project Estimator/Safety Specialist Charlie Sondergeld Services, Inc. | City, STATE,
    • Managed budgets, appointment and employee scheduling, employee and event itineraries and accounts to improve productivity initiatives.
    • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of all personnel.
    • Maintained computer and physical filing systems.
    • Evaluated employee records, performance, and productivity to complete employee evaluations, raises, and promotions
    • Oversaw quality control and productivity rates to increase revenue and production times.
    • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
    • Executed plans and specifications for public works bids and created addendums that accounted for changes impacting bid pricing.
    • Completed total bid package by reading blueprints, doing project take-offs, and totaling cost estimation
    • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
    • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using QuickBooks software.
    • Designated employee hours worked to correct job to ensure billing was accurate and completed bi-weekly payroll for 15-18 employees.
    • Led training courses for employees at all levels.
    • Provided assistance in managing health and safety programs aligned with industry standards.
Expected in 06/2013 Associate of Arts | Counseling Psychology Elizabethtown Community And Technical College, Elizabethtown, KY GPA:
Expected in 01/2012 Associate of Science | Addiction Counseling Western Kentucky University, Bowling Green, KY GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Elizabethtown Community And Technical College
  • Western Kentucky University

Job Titles Held:

  • Office Administrator and Addiction Recovery Tech
  • Lab Technician
  • Office Manager/Project Estimator/Safety Specialist


  • Associate of Arts
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: